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★ VirMach ★ RYZEN ★ NVMe ★★ $8.88/YR- 384MB ★★ $21.85/YR- 2.5GB ★ Instant ★ Japan Pre-order ★ & More

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Comments

  • SonnyCUISonnyCUI Member

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:
    I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

    Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

    And I wait weeks, no one give me any updates. it's really unacceptable.

    @VirMach Ticket #509751

    The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

    Invoice #1399104 - Ryzen Special 384 LA
    Invoice #1400321 - Ryzen Special 2560 JP
    Invoice #1401040 - STORAGE-250G JP

    already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

    And I not purchased unreasonable number VPS, just each one for my interesting. it's system auto create sub account for each VPS.

  • yiqingdiyiqingdi Member

    @yiqingdi said:

    @VirMach said:
    I'm closing off Tokyo pre-orders. Too many people purchasing it and not reading the offer details or just impatient/changing their mind and requesting a refund. Too many questions about it in tickets. It's probably half the ticket requests we received in the last 24 hours. I may put it back in stock after we're more prepared to deal with all the inquiries or it at least gets picked up, but it'll be at the updated prices since most people have had a chance to buy it at the early bird rate.

    Of course, a lot of these tickets are valid, it's just skewed toward one location so we're just getting rid of that location for now. I recommend all these people consider ordering Seattle instead since that's immediately available if they want immediate service.

    And of course I understand that's not everyone, so if you want a Tokyo pre-order, step one, read this comment. Step two, order it in any other non-instant provisioned location and comment your order ID here, tag me and ask me to manually change it to Tokyo for you. I'll only change it if it's not already provisioned in the other location, so make sure to follow that step correctly. I'll also keep the location open for another hour so last call. For the requested larger 8GB package we've been talking about, I'll allow Tokyo as well. And of course I'll still provide updates for Tokyo, and you can still cancel and request a refund if you change your mind.

    I've read your post and placed an order for the SPECIAL 768 in Amsterdam. Could you please change the location to Tokyo? Thanks! @VirMach
    The order number is: 9321225208

    @VirMach I know you are very busy. I don't know if there are too many posts. You missed it, so I'm sending it once. Please change the location to Tokyo, thank you!
    invoice#1406038

  • SonnyCUISonnyCUI Member

    @SonnyCUI said:

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:
    I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

    Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

    And I wait weeks, no one give me any updates. it's really unacceptable.

    @VirMach Ticket #509751

    The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

    Invoice #1399104 - Ryzen Special 384 LA
    Invoice #1400321 - Ryzen Special 2560 JP
    Invoice #1401040 - STORAGE-250G JP

    already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

    And I not purchased unreasonable number VPS, just each one for my interesting. it's system auto create sub account for each VPS.

    @VirMach could you please take a look on system, help to resolve the problems, I can re pay the invoice.

  • smarty24smarty24 Member

    @VirMach said:
    Any requests to switch locations I haven't processed yet, please post it again now and be clear about the details. Most if not all should be done, so any left I missed.

    Hi @VirMach - I think you missed my older request as I didn't get a short confirmation from you. I asked for a location switch from Tokyo to LA. No worries about any waiting time. Appreciate your help 😀 (Invoice #1397608 - Order ID is 652865 - "LargeWorried-VM")

  • totototototo Member

    @joekerr said:
    sad.my order in 3/12 still not active

    Do not panic. Nothing changes in a hurry.
    I'm just waiting, let's wait for you too :)

  • VirMachVirMach Member, Patron Provider

    @SakuraCat said:

    @VirMach said:
    Any requests to switch locations I haven't processed yet, please post it again now and be clear about the details. Most if not all should be done, so any left I missed.

    So what are the systems we can use in Tokyo? I tried some systems but the cannot boot.

    (edited)
    I entered the solusvm. It shows that"No media found for this virtual server". How long will the problem be solved?

    You can power it down and try installing now. Debian 7, 10, 11 should work. CentOS 8 should work.

  • VirMachVirMach Member, Patron Provider

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:
    I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

    Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

    And I wait weeks, no one give me any updates. it's really unacceptable.

    @VirMach Ticket #509751

    The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

    Invoice #1399104 - Ryzen Special 384 LA
    Invoice #1400321 - Ryzen Special 2560 JP
    Invoice #1401040 - STORAGE-250G JP

    already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

    Merge ticket is unrelated to that. Check other ticket, if you have other ticket that may be why.

  • TimboJonesTimboJones Member

    @VirMach said:

    @cybertech said: its a pity not all are 5950X though. nevertheless still class leading Ryzens.

    I only spent maybe 10 hours testing this specifically, but 5900X is better than 5950X in many ways outside of a host cramming in a bunch of people. In every real world situation I could throw at it, it ended up performing better over a long period of time due to these thermal throttles.

    5000 series don't play well in 1U rackmount servers, they throttle a lot. And get hot a lot.

    I even crammed in a bunch of fans in testing, same thing. I even tried out several different heatsinks, same thing.

    It even throttles in my own computer with really good cooling. It just seems like they make it run extreme, so it looks good on all the benchmarks, and then it underclocks after some time, cools off, then goes extreme again. Unless you change the settings and do what I'm mentioning basically. If anyone wants to chime in, feel free. But to me it looks exactly like what a company would do if they wanted to look good on benchmarks.

    (edit) They were actually originally going to be 5950's. I have so many of those just laying out there wondering what to do with them. Some servers will still get 5950, but I'm being cautious with the rollout.

    (edit2) By the way when I put a bunch of fans, it did go down in temp, but it still throttled. And in some specific overclock modes it did do better for longer but it absolutely killed the power usage efficiency. It really does end up being 5% more performance for 30% more power.

    Your heatsink likely isn't rated for the TDP of the CPU or it sucks.

    https://www.anandtech.com/show/16214/amd-zen-3-ryzen-deep-dive-review-5950x-5900x-5800x-and-5700x-tested/8

  • Tom2019Tom2019 Member

    @VirMach said:
    Any requests to switch locations I haven't processed yet, please post it again now and be clear about the details. Most if not all should be done, so any left I missed.

    Excuse me, could you help me switch my order to Tokyo? I can't find the button to switch to Tokyo. Thank you.
    Order Number 1783999301
    Invoice 1405804

  • SakuraCatSakuraCat Member

    @VirMach said:

    @SakuraCat said:

    @VirMach said:
    Any requests to switch locations I haven't processed yet, please post it again now and be clear about the details. Most if not all should be done, so any left I missed.

    So what are the systems we can use in Tokyo? I tried some systems but the cannot boot.

    (edited)
    I entered the solusvm. It shows that"No media found for this virtual server". How long will the problem be solved?

    You can power it down and try installing now. Debian 7, 10, 11 should work. CentOS 8 should work.

    Problem still exists. Can I open a ticket?

  • VirMachVirMach Member, Patron Provider

    All remaining issues causing existing San Jose, Phoenix, and Seattle not to boot have been resolved and they've been booted. These varied from configuration file problems, to ISO being unavailable which has been unmounted.

    If you still have an issue let me know.

    Thanked by 2xpreboun FAT32
  • SonnyCUISonnyCUI Member

    @VirMach said:

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:
    I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

    Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

    And I wait weeks, no one give me any updates. it's really unacceptable.

    @VirMach Ticket #509751

    The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

    Invoice #1399104 - Ryzen Special 384 LA
    Invoice #1400321 - Ryzen Special 2560 JP
    Invoice #1401040 - STORAGE-250G JP

    already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

    Merge ticket is unrelated to that. Check other ticket, if you have other ticket that may be why.

    I only create merge ticket to avoid any mis understanding, I did not create other ones.

    the support team reply me as:

    "Hi, please provide the order or invoice ID for each of these purchases so that we can track the accounts and merge them into your main account.

    Qi G."

    then I provided the all four invoices (16th MAR), the next day all 3 VPS in sub account had been refunded. and no one reply me or update me on ticket. I know it a week ago.

    @VirMach please help on this, thanks a lot.

  • andyleeandylee Barred

    @VirMach said:

    @Jack21 said:
    Thank you boss for taking the time to reply me! I would like to know if there is a big difference between the price of the promotion and the price of the pre-sale? 😊>

    @VirMach said:

    @Jack21 said: If there is no chance, can you tell me when I can buy the officially released machine

    Once we have more servers around Wednesday, we'll consider posting a sale next Friday. I was going to post a sale this weekend but it's not likely. By next week we should have many more servers available for instant deployment.

    More info, feel free to provide feedback. Instead of $11.11 per year (or $8.88 early bird) you'll probably see it be a little bit more memory, and $15. Instead of $20.57 for 1.5GB it will be closer to $30. And instead of $27.31 for 2.5GB it will be closer to 3GB for $45. Then there will be 4GB for around $60 and the 8GB previously discussed in the thread for $88 early bird to $120.

    I may ship out 5950X servers with 10GE but we're having some trouble configuring 10GE right now with existing equipment and the module required is out of stock and price-gouged. We may have to look into getting another switch for that. But if we can set that up, then that will also be offered at those prices, 5950X and 10GE and Gen4 NVM. I'd say that's a 25% likelihood. Otherwise, most likely 5900X with Gen4 NVMe.

    Tokyo Update - Templates synced, ISO syncing. I'm going to activate about 100 of these now and then set up the other node and activate more later in the day. The activations will be based on order time as previously discussed. We already did the 10 activations as part of testing, that's done.

    My invoice #1399208
    Order #555194
    Thanks

  • VirMachVirMach Member, Patron Provider
    edited March 2022

    @TimboJones said: Your heatsink likely isn't rated for the TDP of the CPU or it sucks.

    https://www.anandtech.com/show/16214/amd-zen-3-ryzen-deep-dive-review-5950x-5900x-5800x-and-5700x-tested/8

    It's funny because the heatsink rated for 95 TDP functions better than those advertised for 105+ but that's a whole other can of worms.

    With these rackmounts the fans end up being more important in most cases I've noticed though and even with excessive fans (as in fans all over, even ones that would not fit in normal use) the same problem I'm describing exists. So at this point it doesn't really seem to be a "problem" and more of a "feature" on how these function. As in, AMD wants it to get hot and maximize performance and then cut it off however they want by default unless you do a custom configuration as we've done.

    I'm not saying our solution is perfect, I was just providing background on why it seems to be necessary and why I believe 5900X will function better than 5950X in this particular use case (something I assume no one thought of because they didn't intend for it to be used this way, in a rackmount server.)

    (edit) By the way short version of 95 TDP heatsink theory, I believe the material and design allows it to dissipate heat in a way where it is beneficial for bursts. It's thin aluminum versus bulky copper. But the copper should outperform in normal non-burst 24x7 operations.

  • VirMachVirMach Member, Patron Provider

    @SakuraCat said:

    @VirMach said:

    @SakuraCat said:

    @VirMach said:
    Any requests to switch locations I haven't processed yet, please post it again now and be clear about the details. Most if not all should be done, so any left I missed.

    So what are the systems we can use in Tokyo? I tried some systems but the cannot boot.

    (edited)
    I entered the solusvm. It shows that"No media found for this virtual server". How long will the problem be solved?

    You can power it down and try installing now. Debian 7, 10, 11 should work. CentOS 8 should work.

    Problem still exists. Can I open a ticket?

    What's the service ID, invoice, or any identifying piece of information so I can look it up without a ticket?

  • xmcmxmcm Member

    ID: 1399073, please deliver it. I urgently need machines for evaluation. My website is www.zhujizhen.com COM, thank you

  • VirMachVirMach Member, Patron Provider

    @xmcm said:
    ID: 1399073, please deliver it. I urgently need machines for evaluation. My website is www.zhujizhen.com COM, thank you

    While I appreciate the purpose/intention behind a faster deployment, I think others would be upset if I prioritized your order as it is unfair to them. This will most likely be deployed Wednesday or Thursday.

    If anyone wants to give up their position for you, have them quote this and let me know. Or if you do need something for evaluation, I can generate a temporary service for 6 hours for you to do your evaluations and then it will be deleted to make room for those in line. Let me know.

    Thanked by 5tototo taizi Sahu1990 DanSummer fluffernutter
  • VirMachVirMach Member, Patron Provider

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:

    @VirMach said:

    @SonnyCUI said:
    I have Placed the 4 VPS orders, the system automatic split each one to sub account, when I purchase new vps.

    Create support ticket, the support team said they will merge them to my main account, but finial someone refund my 3 VPS without notice me or the agreement they settle.

    And I wait weeks, no one give me any updates. it's really unacceptable.

    @VirMach Ticket #509751

    The ticket you provided, I don't see that one being cancelled/refunded, it's pending.

    Invoice #1399104 - Ryzen Special 384 LA
    Invoice #1400321 - Ryzen Special 2560 JP
    Invoice #1401040 - STORAGE-250G JP

    already been refunded in my sub account, and money had back, when I wait the support team merge VPS. and wait to now.

    Merge ticket is unrelated to that. Check other ticket, if you have other ticket that may be why.

    I only create merge ticket to avoid any mis understanding, I did not create other ones.

    the support team reply me as:

    "Hi, please provide the order or invoice ID for each of these purchases so that we can track the accounts and merge them into your main account.

    Qi G."

    then I provided the all four invoices (16th MAR), the next day all 3 VPS in sub account had been refunded. and no one reply me or update me on ticket. I know it a week ago.

    @VirMach please help on this, thanks a lot.

    I need other ticket IDs you created.

  • liuhaidongliuhaidong Member
    edited March 2022

    My invoice #1398297.

    Ryzen Special 384 (03/12/2022 - 03/11/2024)

    Selection Location: Tokyo, JP

    Please help me to active it. Thanks .

  • quanhua92quanhua92 Member

    @VirMach I don't understand why you only allow refund 1 or 2 servers max but you didn't state that in the offer page.

  • R0000XR0000X Member
    edited March 2022

    thanks

  • reb0rnreb0rn Member

    I have 5950x in my own PC, yeah the heat is issue and most review on net are misleading
    The noctua nh-d15 with the open case keep temp at ~86-88C (closed case need huge airflow to keep it under 90C)
    5900x is way better as its more easy to cool down and pump more freq
    To me looks like all review sites are paid or shills to show the side the company make them do

    Thanked by 1VirMach
  • totototototo Member

    Some people may have forgotten the time difference.
    For example, if a person in Los Angeles says "during Sunday", it will be "until 14:59 on Monday" for a person in Beijing.

  • nick_nick_ Member

    I'm unable to boot my VPS with an ISO mounted. Please help look into this issue. I tried installing from the Debian 11 template, but it didn't work either. If possible, I'd like to install it from the ISO. Thank you.

    Invoice: 1396713

  • niustyleniustyle Member

    Invoice #1399018，thanks!

  • SakuraCatSakuraCat Member

    @VirMach said:

    @SakuraCat said:

    @VirMach said:

    @SakuraCat said:

    @VirMach said:
    Any requests to switch locations I haven't processed yet, please post it again now and be clear about the details. Most if not all should be done, so any left I missed.

    So what are the systems we can use in Tokyo? I tried some systems but the cannot boot.

    (edited)
    I entered the solusvm. It shows that"No media found for this virtual server". How long will the problem be solved?

    You can power it down and try installing now. Debian 7, 10, 11 should work. CentOS 8 should work.

    Problem still exists. Can I open a ticket?

    What's the service ID, invoice, or any identifying piece of information so I can look it up without a ticket?

    Invoice #1396728

  • zhuyijunzhuyijun Member
    edited March 2022

    anyone who still post invoice id has break the rule that virmach said before ,so that make no sense as everyone are on queue to wait for active ,so your vps would not be active early at all

  • tradstrads Member

    invoice ID: 1396992 Thanks!

  • hhoosstthhoosstt Member
    edited March 2022

    Thanks

  • hhoosstthhoosstt Member
    edited March 2022

    @VirMach said: I need other ticket IDs you created.

    My invoice #1398346
    Order #554458
    Please help me to active it.，Thanks

This discussion has been closed.