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OVH blundered again
FlorinMarian
Member, Host Rep
in Reviews
Hi!
Few days ago I've asked LET community if anyone else encounter problems with their FO IPs.
After 3 days spent debugging with USA support they decided today to change our motherboard and network connector to solve the issue with one FO IP which had lots of packet loss from any worldwide location.
Said and done. They replaced our motherboard and closed support ticket like everything was done.
Guess what?
We found server in rescue mode and when we changed boot mode from rescue to hd boot we were announced about that server doesn't respond to ping.
I had a look on IPMI and surprise, they changed our motherboard and network connector but didn't attached any NVMe drive [we have 2x 960GB NVMe].
How deep dramma can go?
Comments
The bigger question is, why do you sound surprised even?
Because I have expectations from such a big company but probably I'm wrong..
You have expectations from OVH?
What the PMS is this? Am I in some kind of alternative dimension?
I am drunk, right? This is just a dream. That must be it.
Cya.
Human does make mistakes, especially when building computers.
You should watch LTT.
We all know they're good at automating.
We also all know that their support is really a crapshoot in quality. The less you need to interact with support the "smoother" the ride is.
There are two kind of mistakes in IT.
The first is genuine mistakes, you know those mistakes you make unintentionally. It happens. Shit happens.
The second is mistakes from not giving a fucking damn.
Mistakes originating from OVH are generally the latter kind.
I was sarcastic, I hope
After watching for few days I understood he makes "garbage" content. He prefers quantity over quality. And he himself knows nothing and Anthony does everything. Back some time he would make less content and by himself. Then he recruited members and stepped out from showing face. Now he only does those fancy WAN show only I guess.
Maybe you should buy from OVH reseller that offers free support with average response time under 60 minutes.
It costs 20% more but you don't need to wait 3 days.
Well... The way most of his format's built is that he's the one "learning with the viewer". Anthony comes in as the expert to support him. Also most of his video ideas are focused on him learning processes and bringing experts in to help him (and therefore you, the viewer) also learn. What he knows best imho is the business sense and how to build a successful IPs that can bring stability and support for his full time staff. I think that's the best part of LTT.
I think the content itself is decent. He's found the formula and has scaled his business to support applying that same formula to various sectors, which results in regular videos that might seem like "quantity over quality". But realistically I think his content is more geared towards those who are tech novice (but an enthusiast) than to those who are in the weeds. You can see this in the simple-to-understand way he presents concepts and how he doesn't get lost in the details/weeds of the problem. It's to get those who don't really know interested in the potentials of these tech as "think of the possibilities and you can do it too!".
If his content's not right for you then it's not right for you. I don't watch it regularly but I'll say the guy's really respectable, his team is definitely capable, and he puts a lot of hard work into it. It seems like so many of his viewers are younger adults/older kids who are early in their life and found an interest in tech through him, and I think that's great in itself.
Well, some of the vidoes a shit, there still some decent ones duh.
I agree with most of it and I know about these too. The guy is quite respectable in his niche and reached by vendors whenever there is new product. What bothers me is his repetitive content. I do not agree about the capability of his team members. I would call them digital marketer rather than tech enthusiast.
Decent ones are from past times. Now he watercools everything.
Its OHHVH
Fair enough. I can see your perspective. At the end of the day, I don't think his content is very repetitive (maybe once every few years sure with updated parts) but overall I think it works out.
THIS
and how would you expect any OVH reseller to support in under 60 minutes with a hardware issue?
edit: don't get me wrong, of course having someone more reliable to help with (software) issues makes total sense. on the other hand OP wants to be a provider and OVH reseller himself, so I guess it's safe to assume he has that part covered ^^
hardware issues on the other hand ...
Click the link
Get your own DC, problems solved.
ah, oh... didn't notice there is one. but yeah. essentially... LOL
Yep, look how well that worked for cociu.
cociu was a unique case because he was first and foremost a perfume seller.
For him, perfume came first. That was his problem.
Well, drama goes on.
I had to drive for 6 hours and now I'm parked somewhere in Bucharest, trying to solve this sh*t.
I had a phone call with an agent 7 hours ago and he said that someone will take care about hard drives issue but for real nobody did anything.
Few minutes ago I had again a call with anoter support agent and this time got confirmation about scheduled intervention next hour.
Dear Customer, An intervention has just been scheduled on XXXXX. This operation is expected to start on 2022-01-24 23:30:00 CET (UTC +01:00). Here are the details of this operation: Server checkThe OVHcloud TeamYes, if u sell storage for $1.25/m.
Florin has far more to invest than cociu, because its not a shady business covered by perfumes.
It would be faster to just drive to France and meet up at their DC.
My idea to you is to stop using OVH. Rent a Van and build a mobile datacenter inside it. Drive it around and offer flexible locations.
I already invested into remote DC but currently having some issues when raining or snowing.
Photo made few hours ago
UPDATE
sv3 is online again, disks are intact and we have no data loss.
Problems solved?
No.
Why?
Motherboard & connector replacement didn't solved issues with FO IP address [luckily used internal, not assigned to any customer].
We'll see what will happen next.
One might argue having a shady perfume business means cociu has more to invest. I don't get the impression Florin has any decent capital.
Motherboard (supposedly contains the Ethernet adapter) fault cannot cause packet loss on one IP address without affecting any other IP addresses.
As far as I know, OVH binds all IP addresses to the same MAC address.
Ethernet adapter only deals with MAC addresses, not IP addresses (unless you load eBPF program into the adapter).
Hence, nothing within the server hardware could cause packet loss.
Since you mentioned a failover IP address, my guess is that some router has an incorrect forwarding entry for this particular IP address.
Consequently, some packets are misrouted to the wrong places, and then you see a packet loss.
If this hypothesis is correct, you would see a constant loss percentage, on ingress direction only.
When you grow up, you should be like me and gain a deep understanding on how networks work, instead of wanna be like OVH and blame every problem on the innocent hardware.
Thank you for clarifications.
I didn't asked OVH to replace connector or motherboard to solve routing issues, they had this "amazing" idea.
Probably your explanations will be more appreciate by OVh specialists since I don't manage a DC yet.
Best regards, Florin