I guess this is a review since jarland just killed my account because his "investigation" matched a Tor abuser to a single email address that a friend is using on my account.
The service was okay other than small issues over time that he resolved quickly. Doesn't matter though since his absolute pigheadedness led him to terminate my account last night without warning. Then after blocking my the email address that I was using to contact him (since he killed all of my other addresses), he terminated the chat/support account that was still active. I posted this email into the chat and he claimed that he "caught me".
In the chat. he said that he was glad I made it public, so I'm making it public here as well. I really don't know what's going on in his head, but maybe he'll sort it out and make it right.
Anyway, here it is:
I'm checking to make sure that my email is arriving even if I can't access it.
Account login is [email protected]
Account was terminated because you signed up for the new billing
portal as Tim Cook. I'm guessing it was you that did that to the micro
services before as well which caused us to receive abuse complaints
and caused Apple to block us for a bit.
I haven't used the new billing portal, and I signed up using my name because otherwise I can't imagine I'd have been able to pay for my service with my credit card.
If the data on my lifetime package is missing, I won't be pleased.
Tor isn't a very good way to hide unless you take several steps prior
to the malicious actions to ensure that your computer doesn't also
perform background actions that help the recipient to cross reference
logs. For example, if you sign up as [email protected] in the billing
portal and your computer connects to download email over POP3 at the
The service was refunded and terminated.
My name isn't Ricahrd and I don't use Tor. I also don't use POP3. Why would I sign up a second time when I already have an account?
Once again, I have been unable to access my email accounts since about 8PM EST yesterday (TLS handshake failure. The server host name ("mail.lurkmore.com") does not match the certificate.) and I want confirmation that email is still being received until whatever backend issue is resolved. Webmail also just returns "Apache is functioning normally". Litetime account on Shadow server.
My final response will be the notes from my investigation into the
abuse of our systems. Note that some servers are on different
timezones than others, so gaps in time stamps may not be as
significant as they appear here.
So your final response is that I access all of my mail through IMAP since it was created?
Did you seriously terminate a client's account because you matched up some Tor abuser to a single email account out of dozens on the same account? I'm pretty sure you know how Tor works, but I'll remind you that Tor IPs are random.
Do you understand what you've done? You have terminated a random client's account because his friend figured out how to configure his email account using Tor, on the email address that was created for him recently, on your service in which you allow Tor access.
I want confirmation that my email has been received this last 12 or so hours. Let me know when my account has been restored with all of its data.
I would absolutely hate to have to make this ordeal public due to pigheadedness, because I signed up thinking I would have good service from someone in the community, and while it has had its small issues, the issues were resolved quickly and the service has otherwise been great. The fact that you have migrated to a new system and probably spent a lot of time getting things fixed doesn't change that you have terminated a random client's account because your investigation into an abuser using Tor linked to a single legitimate email address on someone's account.
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