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DigitalBS doesn't have that ridiculous policy anymore.
Slimeball move; definetly not legal anywhere; time to list these providers.
You would't be referring to the shytstorm king of LET would you?
Customer doesn't have a choice if the provider modifies the ToS after the customer has signed up and agreed to the previous edition of the ToS that did not include such a section.
Major cloud providers would give at least one billing cycle for the customer to review the ToS (possibly with an attorney paid by the customer), instead of sending an email saying they have a new ToS that take effect immediately.
Well, at least they sent an email.
Arguably, existing contracts should be bound to the ToS and AUP accepted during sign-up, which become part of the contract.
If there's a substantial update to ToS and AUP (e.g. granting the right of publishing private information, decreasing CPU allocation), a new contract must be signed, which should take effect after the current billing cycle (i.e. contract period).
I won't name the provider, not even via PM, because I don't want them to break my legs.
I see a few guesses, but @LTniger and @caracal guessed wrong.
But the TOS still can't violate the laws of the country that they are operating in and agreeing to the TOS doesn't nullify your rights under law of the country.
Pure and simple it is a bully / intimidation move by a dirt bag.
Break your legs?! Are we talking about a deranged provider or about a crime gang?
I'm seeing at least 10 - Google search here. Also, pretty sure it's not legal anywhere to dox your customers xD
EDIT: I just remembered back a while ago when I went in for a free trial of a VPS, the company undid my cancellation and tried to charge me over $500 for supposed overdue payment and threatened legal action. My full name was up on a publicly indexed list titled something like "criminally delinquent" along with over a thousand others for a while, until they either deadpooled, or more likely got shut down. Obviously I didn't pay, but it did freak me out for a hot second.
Basically what @yoursunny does, if a provider doesn't offer IPv6.
Sheer threatening
You'd be surprised. A very visible, publicly advertising, & seemingly reputable company called Platinum Server Management does exactly what @yoursunny describes in not only releasing your info, they make up lies to publicly trash you. They used the same doxing & trashing action on anyone that posted a negative public review so we were in good company.
It was a long time ago & the details are fuzzy, but after I posted an honest but negative review, they released our info claiming that we had submitted to them some huge impossible number of support tickets totaling something like 200,000 tickets in just 3 months (don't remember the exact amount). Mind you we only had them managing 1 or 2 shared servers with less than 500 shared clients for a period of 3 months while we shifted our business to focus on providing dedicated servers (shared clients weren't as profitable so we decided to shift away).
They reel you in by claiming in their ads that you can submit unlimited tickets but their service wasn't good and the representatives were rude while providing inferior service. WHT Administrators rarely took sides but I have utmost respect for Bear for taking a side:
Source: https://www.webhostingtalk.com/showthread.php?t=1779203&highlight=Platinum+server+management+bear
Here's a section of their TOS:
Public feedback
We have a zero tolerance policy for posting negative feedback on any public location about our company and/or our employees before submitting a ticket to our Feedback department to discuss your issue will result in immediate account termination without any refund. Although it is your right to post feedback without discussing your issue with us first, it is undoubtedly unfair and unprofessional not to, which is not the type of client we want to deal with. We have the utmost respect for all of our clients, and are more than fair with all of our clients. We will do anything and everything possible to keep all of our clients satisfied. But in the unlikely event you are not satisfied, all that we ask is to discuss your issue with our Feedback department first. For example, if you are the type of person to run to the forums at the first chance you get to complain, please do not sign up with us. Furthermore, all of our policies that pertain to keeping information given to us confidential including but not limited to our privacy policy, confidentiality agreement, non-disclosure agreement are nullified once you discuss your experience publicly. For example, if you make a post in public, then you are waiving your protection of privacy.
T.O.S. Source, scroll to the bottom:
https://www.platinumservermanagement.com/TOS.html
I get the sentiment I guess. Like if your goal is to cost me a customer, we should break up immediately and if necessary I'll be the one to initiate the breakup, that kind of thing.
I can also understand how it feels from a provider perspective to be bound by secrecy while your customer is allowed to go out and speak freely. Like "I can lie about what you said in a support ticket, and you can't prove me wrong because you'd be violating privacy" is a total dick way to take advantage of a reasonable expectation of privacy.
There are less hostile ways to go about it. I put FraudRecord in my policy for chargebacks. Two companies I've publicly posted reviews for as a vendor who they entered into a business relationship with because I did business with them, I feel I have every right to give them a review (chargebacks + bad reviews by them). I can also speak freely to a customer who is very obviously not being spoofed in public by using non-specific language. For example "I understand your frustration but we do not take kindly to chargebacks" explains the problem without saying "Joe Dirt, husband of his sister, from 123 Main St filed a chargeback at 3:28pm."
google tells me many providers have such TOS.
yoursunny summer host Inc is planning to open our next location on Jupiter.
There are no laws or courts or police departments on Jupiter.
Any disagreements may be discussed at Starfleet Headquarters.
There are 19 providers on the No IPv6 hall of shame.
Whose leg did I break?
I don’t know. Lately I have been having hard time walking. It hurts.
I get your point and I can feel with you.
But: at least in my books, a (ex-)customer smearing a provider based on lies hands that provider a free pass to defend himself; if falsified private communication is published by customer then provider obviously has the right to defend himself by publishing the true communication (as discrete or not discrete as customer chose to handle it).
But if I'm not mistaken that's not what this thread is about. It is about some provider(s) utterly illegally trying to keep customers from (truly) reporting their experience and, so it seems, even using threats.
I just thought the same.
@Falzo grab an ice-cold beer of your choice and have a good laugh, mate
https://www.chango.ca/weird-terms-and-conditions/
https://www.digitaljournal.com/business/report-finds-only-1-percent-reads-terms-conditions/article/566127
@jar doesn't retaliate if you post "Jarland is stupid".
Think of how much better your push-up form will be with casts on your legs!
I play the long game. The hole I put in your tires is so small you won’t feel until next year, but come next year, I get the last laugh.
I do not have a current negative experience with this unnamed provider.
This thread is a neutral discussion on this section of the recently updated ToS.
There's a video titled "Jarland is stupid" on https://pushups.ndn.today
Since this video was posted, MXroute inbound servers are adding "spam" tags to emails that contain the word "push-ups" and sent from a server without RDNS record.
I had casts in 1999 and crutches in 2013.
Neither is a pleasant experience.
Kill them with kindness approach?
Terminating a business relationship can be done for any fucking reason.
Not refunding (where/when it's required) and violating customer's privacy is illegal in most of the developed world.
What if, the provider deletes your VPS and refunds you to store credit only?
Then, they let you keep your account, but if you try to order a new device with the store credit, you would be forced to agree to their new terms that include sections you disagree with.
I had a similar scenario happen to me, in a different universe.
I bought a restaurant gift card, but the restaurant closed all their locations within 100km from me.
I had to complain to the attorney general office, who wrote a letter to the restaurant corporation.
Eventually I got a refund via cheque, but it's their goodwill and not really a legal requirement.
Happens here all the time with shady hosts here. Someone complains about not being able to do something on a massively oversold plan and then magically the host 'fixes' them up and the complainer has never been happier.
It's all shades of grey that have to be argued in court case-by-case on a big enough dispute.
Most of the time, LET disputes are too small to matter that they end up with one side conceding randomly, wrong or right. So we'll never find out who has the stronger legal argument.
Just covered this thread on LowEndBoxTV, and gave mentions to @yoursunny and @pnklz
Who doesn't love drama
We need three drama threads every week!
Have we been getting that lately? 😄
I like you because although you troll me/us a lot, you help us a lot find loopholes, errors and misunderstandings. You have earned your free services with us.