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Comments
1347103
Hope I am not too late for double bandwidth!
So far I am extremely impressed with the speeds I am getting.
Hi @vue - thank you for the bulk order
We appreciate your business.
We've doubled your bandwidth on each of the services listed within the invoices.
Hi @orion504 -- happy to hear that our service and performance is working out for your needs. If possible, share your order number (we'd love to double your bandwidth)
As for rebooting the VM, I sincerely apologize for that. While I understand, reboots should be approved by the customer first (as at times they should be scheduled) it sounds as if our tech did this to ensure it booted to the requested ISO mount.
Hi @Terrice -- very happy to hear that you're enjoying your services with RackNerd.
By the way, not too late - you're in! Bandwidth has been doubled 👊
Hi chef @dustinc,
If still possible, please double the bandwith for the order 207076342
Best
RACKNERDGANGS
Not the case here, I didn't ask for rebooting, just asked for custom ISO to be downloaded/mounted and ready for me to install sometimes later. Luckily, I have another instances running at another provider, hence not missing the up stream while the VM is down. Still a lesson for me (and maybe for others): Don't touch the config/setup or ask to support about config/setup during working/important hours if the service is still running. But I agree that support is very fast and responsive. And no, I don't need double BW, thank you.
Hi @orion504 thank you for writing back, totally understand regarding the ISO mounting and unexpected reboot. I believe the tech did this to ensure it booted to that ISO. I agree this could have been better handled i.e communication seeking permission to do so, as this is a live environment of yours. We understand the importance of uptime, I'll be working with our team regarding this to help prevent this in the future.
As for support being very fast and responsive, happy to hear this. This is what we strive for, helping our customers quickly, and properly. We understand that being available to our customers 24x7 is not only added peace of mind for our customers but also very rewarding in the sense of maintaining and growing our customer base through word of mouth as a direct result of the service level we provide.
Appreciate you working with RackNerd. Many more years 👊
Hi @merlinvn -- The chef has completed the double bandwidth request
Sorry if i was blind enough not to see but do you guys accept virtual coins as payment?
Hi @dustinc,
Invoice #1353424
Please double bandwidth
Thank you!
Hi @armandorg -- no worries. At this time, the coins accepted are BTC, LTC, ETH, ZEC, USDT - if there's one missing, and popular enough, we are open to adding it.
Hi @DNname -- thank you for signing up with RackNerd. We appreciate the opportunity.
We've doubled your bandwidth
What are the specs for that server? I’m in the market for the same thing, but wasn’t sure RN would cut it.
Double BW #1356868 & #1236999 Thank you
Hi mate, if I can get double bandwidth it would be great. Invoice #1357288. Thanks!
Edit: btw how do I login to the control panel? Which login should I use?
Just got on RackNerd for a few days, and already loving your service and support! I kinda regret I didn't know about RackNerd earlier! Really appreciate you all @ RackNerd! Definitely gonna stick around for a long time!
btw my order # is 7789577926 in case you're still up for crazy giveaways lol
I wonder if these offers are one time or recurring when we purchased?
Order #1214550
I hope I'm not too late
Racknerd will cut it.
@dustinc
Which one? I am thinking of getting another 3.5GB vps... will that cut it?
Hi,
A bit late, but I see you offered double BW 4 days ago.
So could I please get double BW too?
order: 5278451268
Please double Invoice #1363294. THX
Please double, Invoice #1366717
Thank you!
Hello, please double invoice #1370371, thank you
Thank You so much @olympus for being a valued customer of RackNerd. Bandwidth has been doubled.
We appreciate your business 👊
Hi @sliix -- Appreciate you giving us a shot! We've doubled your bandwidth.
As for control panel login, here's a small guide:
If you just ordered a VPS with RackNerd, the first step is logging into the client portal. You can access our client area at https://my.racknerd.com/
You will need your email address and the password you chose during signup to login.
Once you've logged in, you will want to look for "view email log" - please click this.
Once you've clicked "view email log" you will want to search for the email with subject "KVM VPS Login Information" - click this.
Now that you've done so, you will see your KVM VPS login information, along with the control panel URL, username & password.
We look forward to working with you for years to come.
Hi @khantthura we sincerely appreciate your business! These promotions are recurring
Happy to hear that our service is working out for your needs. If you ever need anything, we'll be here to help. We've doubled your bandwidth 🥳
Hi @kdh -- not at all
We've doubled your bandwidth.
Hi @afn -- absolutely!
Thank You for working with us. We've doubled your bandwidth.
Hi @DylanLee -- thank you for giving us a chance at your business. Happy to have you with us.
We've doubled your bandwidth.
Hi @denellum -- appreciate you signing up with RackNerd. We'll take care of you.
We've doubled your bandwidth.