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So, @jsg - 238 words later - do you feel that your issue has been resolved by the provider, or addressed accordingly? (I don't)
@HostSailor - you said the following:
Do you think that, as a company who has been in business since 2014, that you could have addressed the solusvm issue earlier?
Do you think that because the problem is with SolusVM, which you run on your company site, it doesn't make it a HostSailor problem?
Sounds to me like a whole bunch of "we understand you're upset, but its none of our fault" crap, and that doesn't look great for ya.
My 2c.
I currently have VPSes from two separate providers who use SolusVM as their panel, and a few more in the past, and I can assure you no one else has a bandwidth calculation bug like this one. They're trying to shift the blame onto Solus.
Sounds about right, yeah
I love this kind of random title
But low price should not be related to bad service, imho. Offering low price is also a responsability (an harder one, btw, that why i would not start a hosting company with low prices...).
That may or may not be so but I am your customer, not SolusVM's and I couldn't login to your site.
I waited far more than "a few seconds". The problem was that there was no captcha. And I even demonstrated good will and tried it with another browser (Firefox) and told you so. Same result, no captcha hence no way to log in.
No. he himself told me that he could not help me because he is not support but sales. Btw, to avoid misunderstandings: I did provide the screenshot he asked for.
My complaint isn't about "good service" and in fact I'm not expecting good service for less than €10 per year. What I do expect though is basic service and a VPS not being suspended due to problems on your side.
I want to be honest. I chose that product because it was (a) damn cheap, and (b) good enough for the purpose.
That's nice, I really mean it - but it's not really true. I had to wait multiple days for a response here (as well as in the panel/support) and then again a day for this response from you which I take as a signal of you desiring to be a good provider and treating customers well and respecting them, but sorry, this whole story also demonstrates that desiring something and actually delivering it can be two quite different things. But at least you do finally answer, that's a positive step albeit a very small one.
I didn't state that HostSailor is stupid, ignorant, and/or incapable; I did ask whether they are stupid, careless, and/or ignorant.
And frankly, having to wait something like a week for some halfway decent response but still no ETA when the problems will be solved doesn't exactly shine a good light on HostSailor.
Don't get me wrong, I still am a customer and not because I couldn't afford to loose a fraction of €9 but because I still trust that HostSailor will overcome what seems to be a bad phase.
This thread isn't about bashing HostSailor. It's about pushing you to do what a really decent provider would do without being pushed.
Have a nice weekend (honest, not ironic)
No, clearly not.
Full ACK.
That matches my observations and thoughts.
After your comment, I realized that the thread violates Betteridge's law of headlines.