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You're making it comfortable and very easy for yourself by saying we're the cause. You announced the ETA, you broke it (not just by a few days).. It might be a lowend priced product but it's still something people paid for so they demand information but what you provide is mostly a total mess. No email but going thru many posts here. You're refunding people who don't wish to wait, ok, but that's not why they bought it. When you're selling something you're responsible for it which also includes punctuality and informing but not in terms of maybe tomorrow, next week or if not then I'll give you another date just chill and wait for me. If this appears sluggish to customers I can totally understand it even if you consider the price. It doesn't make one feel like you're trying to get this sorted asap. Waiting isn't the problem, just how you're made to wait.
I think you misunderstood my tone in that quote. Wasn't meant to be rude, nor was I shifting blame anywhere. Sorry if it came off that way.
@hosthatch - Ignore them. These guys are like... trolls.
This, let me try. Rclone mount with google drive works great.
Is this something that they need to enable first? I can't find this function on their support panel. Not like I wanted to use it already, just to know where to find it in case I need it. (I didn't want to open a ticket for this, they have enough already, maybe someone here knows where can I find it)
only after you start typing into the description field there will be a checkbox for 'help! this extremely urgent' cases ;-)
Oh I see. Thank you
There ara two debian-10 isos in the list with the same name. Use second one, it works. I've installed Debian10 from this ISO.
just came back to say that i received a reply on my ticket i opened on BF. Very kind and explaining that there was quite a lot to do, because the guys in here ordered too much
Got my upgrade in Amsterdam and couldn't be happier. Great price for a great service! Thanks @hosthatch and @Abdullah
Kindly if someone have a Windows Server 2019 ISO can work with this panel, send me the link
Because I tried so many ISO’s, even I uploaded mine without any luck , always I get something went wrong 😑.
You have at least the 8GB RAM machine? Not working on the 2GB one (also disk space). WinServ19 working fine, though not the best performance. Name your iso file something like ws19.iso or something, the extra long name of the official download could be an error though I have not tested this.
Yes I already have the VPS with 8GB Ram, but the problem is in ISO link.
?? Which link. Download WinServ19 from Microsoft to your computer and upload within your hosthatch panel to use with the desired VM.
You have to upload the ISO from link, not from your PC
Yes, download the windows image to your vps (not the one where you want to install windows), extract and add virtio drivers, repack and publish it and use IP+path to download it.
Brother Please Learn to Read more & understand what I said:
I know the whole process and I already have the ISO with Virtio and uploaded it to a web server, but the problem in the HH Panel encourages into error when I hit the upload button.
Just descripted how I did it and this worked for me. I don't know what you're doing wrong.
Could you share the link in a PM, so I can try it?
@hosthatch when the time comes, how can we upgrade our instances from the OP (non flash deals)? I guess via ticket, and that the first ticket is to check availability, and only after that we recharge our funds?
Yes exactly
FYI, I don't know HostHatch's support and queue system, I was talking in general rule of thumb.
It doesn't sound like HostHatch actually has a queue order/priority system, it sounds like they review each ticket and then set priority after read and deal with it that way (triage).
Obviously, useful data should be added to a ticket, but "any updates?" isn't, really, and wouldn't change the response time based on what you quoted. Though, sounds like they really care about politeness if the word "please" was used (for the record, I was raised right and would typically say "please" as SOP) gets you a response that they'd otherwise skip for the time being.
I generated this ISO on my second hosthatch box and have used its public ip (internal didn't work for me) + https server to provide the iso. Distributing WinServ ISOs publicly isn't allowed as per MS terms (only if licensed). If you believe your iso is correct, I'd ask hosthatch support, maybe something is screwed up on your account.
@hosthatch did this happen? 🙂
It's the end of Monday in CET and I still have some servers pending (not Madrid/Milan/HK), anyone else? (Maybe @hosthatch has an update for us?)
@Unixfy Haven't bumped the ticket (paid upgrade order in Chicago) and have waited for 2 weeks patiently.
@Unixfy @Chocoweb
Waiting on a NY NVMe 16GB $60yr special. Maintaining polite customer status by not submitting any support tickets thus far in relation to this order. This is the way.
My Vienna one is still in finalizing progress, I've asked some friends who ordered Vienna during BF's flash sale, got the same information - all of them are still pending.
Maybe Abudllah will update the 3rd ETA soon
Have an upgrade (LA) still waiting but its ok. I see the plan was changed to new special plan (presumably that means its pre-allocated anyway?). But the vm itself still same and ticket on hold. But I'm in no hurry so will wait and not bother them. Happy for the sale/value/service.
Mine too