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You most likely bought an unmanaged VPS. Technical support is usually not included.
Ok... I think its time to ban this guy...
Maybe @BlueVM can inform us on their side of the story?
You know, @kingvps, you must be over 13 to post here.
Maybe the OP can provide more information also. Some context may go a long way
Agreed.
@kingvps: could you elaborate on what the tickets were about, how long where were open, etc.?
First of all, calm and settle down.
Second (of all), Your title says "Bluevm very bad support" which is a very serious claim. If You claim such a thing You need to provide proper evidence to support Your claim. Opening a thread with one sentence as a title and the other one as content is just wrong. Post at least genuine print screen of the tickets that You say haven't been answered. As far as i know, BlueVM is one of the reputable providers here.
1$ that the tickets were something like "chmod my files" or "install my software"
I call BS on this. In the last few weeks I have sent dozens (seriously 30+) of tickets to the guys. most of these were replied to in minutes, and in the end, it was well and truly above the support I should be getting from an unmanaged service.
@kingvps Any ticket IDs so we can investigate?
**U mad? **
Tickets are replied to by @BlueVM in a matter of hours, and thats during UK working hours not US.
I am confused with this guy.
list suddenly make trouble here.
please be advised humans also need a break, eating, sleeping, etc.
don't equate with a robot that always understands your intent.
you make a topic here also does not explain how long you make the ticket and do not know what your problem.
Anyone notice that the OP wrote those comments and then hasnt said a word. Reminds me of trolls.
40minutes response time for me, but that was last year. good enough. but im sure it is better now because of new staff
I have given my ticket on 8/8/13 now it is 13 5 days
No reply to my tickets anyone need proof I can show
@kingvps I want to believe you, what's ticket no.?
Thank you for contacting our support team. A support ticket has now been opened for your request. You will be notified when a response is made by email. The details of your ticket are shown below.
Subject: dedicated server
Priority: High
Status: Open
You can view the ticket at any time at https://www.bluevm.com/viewticket.php?tid=165851&c=NP0fUJRu
Best Regards,
BlueVM Communications
http://bluevm.com
This was my email
was the ticket linked to abuse/suspension/termination?
165851 is ticket no
No thats not like that its about asking the services and prices of upgrades which were not available in thoer website
That's a sales ticket. It's not the same as a support ticket, and may have lower priority.
I have set it high priority even how 5 days I am waiting
Because high priority for you isn't necessarily high priority for them. I'm sure as a potential customer, you'd rather know they spent time dealing with support queries ahead of sales tickets marked urgent?
AFAIK they don't sell dedicated servers. Not responding to a sales ticket because they don't offer the product you're asking for doesn't indicate that they have "very bad support"; they simply have better things to do with their time.
They sell dedicated it shows on thier page
They lost a sale if they answered to my ticket I would be purchasing dedicated from them now I finding other good companies.
Sorry, you're right. I guess five days is a while, but they're migrating to Feathur, so that takes some time; also your five days includes the weekend. You might want to bump your ticket, since I think they don't go through the older tickets unlike other providers who start from the oldest; not sure about that though.
Anyway still you shouldn't have written "very bad support" in the title, since sales has nothing to do with support
Please edit it to say something more clear.