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This could be the case of the missing codec.
@folom its a great question for the Indian tech support you are trying to hire in one of your many other threads
How can i install it? on the server side or script side?
or transcoding?
Use VLC and check media information. If codec isn't supported in your targeted browser/players, convert them to supported codec.
If you convert the files to x264 (video) AAC (audio) with ffmpeg, it should work. However, converting reduces the quality of the video.
If you are only hosting the files, codec issues will be only client side. Use VLC or MPC-BE to try and identify the issue.
maybe your files are not truly MP4 but just renamed to MP4 or, the type of MP4 video you have is not proper for streaming over web.