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› › Why some .mp4 files running but only showing black screen?
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Why some .mp4 files running but only showing black screen?

folomfolom Member
in General

Some of the .mp4 files uploaded on the server running but only audio hearing no visual (just black screen). What would cause this? How can I fix it?
Thx

Comments

  • saibalsaibal Member

    This could be the case of the missing codec.

  • OmgpleaseReadOmgpleaseRead Member

    @folom its a great question for the Indian tech support you are trying to hire in one of your many other threads

    Thanked by 1corbpie
  • folomfolom Member

    @saibal said:
    This could be the case of the missing codec.

    How can i install it? on the server side or script side?
    or transcoding?

  • mrclownmrclown Member

    Use VLC and check media information. If codec isn't supported in your targeted browser/players, convert them to supported codec.

  • gol3mgol3m Member

    If you convert the files to x264 (video) AAC (audio) with ffmpeg, it should work. However, converting reduces the quality of the video.

  • AC_FanAC_Fan Member

    If you are only hosting the files, codec issues will be only client side. Use VLC or MPC-BE to try and identify the issue.

  • wa44io4wa44io4 Member
    edited September 2018

    maybe your files are not truly MP4 but just renamed to MP4 or, the type of MP4 video you have is not proper for streaming over web.

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