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OK. My apologize. Yeah I have bad english, because this is my 2nd language only. I know I have to 2nd backup. Because I just find new dedicated server for backup my files. I have no time to transfer my files yet then wishosting delete my account. This is what I regret.
Don't apologize on your bad English (I am also not a fluent speaker, it;s also a second language for me). It's just that it is creating issues now and then on communicating your needs...
As of backups... Always take backups and take backups and take backups... as soon as you start any service! It is mandatory!
I hope @exception0x876 will consider this. Because I trust Wishosting is good provider since I know it from Lowendtalk. That why I use Wishosting. But this happen to me. Very unlucky.
I know, the things is I want to clone using rclone to my new dedicated server they have deleted my services.
i bet the scenario was different before this happen. maybe you got dedis, migrate the files from vps to the shiny dedis, and then cancel the vps services. i mean still ... no backup.
no offense, just my opinion based on your information.
Just got new dedis. Yeah. Since it almost 2 tera files. Just got new 6tb tera dedi to clone there. Thanks will always make backup later.
Moved back to reviews as it is exactly what OP said it was.
After ignoring the ticket for a week (deliberately I guess) and forcing the OP to post here for a response, host has now responded expressing inability to correct the blunder he did. Shouldn't the topic be moved back now?
EDIT: Ignore. Didn't refresh the page before posting.
Thanks. Hope google bots will crawls this.
They already have and its hit #1 spot!
1) Canceled services immediately and erased all data
2) Deleted client account after creation of this topic in lowendtalk
3) Offered a partial refund only (this does not solve anything)
4) Ignored the client for a week and only responded because of this topic in lowendtalk
Wishosting, it's good to avoid them.
Saying bro in Chinese culture have a meaning of "I respect you", it is not immature to use these words.
Mistakes happen and maybe there will be more checks and balances now. So its a learning lesson for the provider. LET it be and move on.
Whenever i properly cancel my service somewhere, I'd prefer to have my data erased immediately. That being said, the cancellation here wasn't "proper" in any sense of the word.
As far as I read it, it's the services that were deleted, and OP is using the "account" word as a synonym for "service" or "vps".
Agreed, I'd say a full refund (1 month for the monthly service, 3 months for the quarterly service) would be a nice gesture given that the fault is mainly at wishosting's side.
Dick move indeed.
Sounds like their support is overworked and/or underslept.
Half of China is already here, celebrating that this time the provider made a mistake.
Definitely wasn't expecting that. Looks to me like another provider to avoid.
We had a similar situation once. Client of ours had 2 servers with us and opened a ticket saying they wanted their servers reinstalled. Note, they used the plural serverS and did not specify an IP or server ID. So we understood that too mean both servers. They also confirmed that they did not need any data off the server and understood that reinstalling would result in loss of all data and that they wanted the reinstall as quickly as possible.
After reinstalling, they were apparently livid after finding out we wiped both servers and they did not have any backups for it... Language/communication is important.
I don't see any language problem here. Host was click-happy and just didn't bother to read the ticket before taking actions as critical as terminating and deleting multiple services with immediate effect and no chance of roll-back.
Mistakes can happen. If there was no way to rectify the damage, host could have responded to the OP with an apology and appropriate compensation but he instead chose to ignore the customer.
I'm on the fence with this one.
From my view, the ticket entitled "Terminate current services" suggests a direct request for an action from the provider, "How to request current services cancellation" in the ticket further suggests a desire for the services to be cancelled.
On the other hand, confirming whether the client would like for the services to be terminated immediately or cancelled at the end of the billing period would've easily prevented this from occurring - The ticket didn't specify a timeframe or state "Please terminate all current services immediately"
I'd point this to miscommunication on both sides, both played a part in this cockup.
So, Chinese culture contains male youth American slang? OK then, bro! I suppose there is also a translated version of the "Bro Code" book written by Barney Stinson...
Yikes, yeah. Before permanently deleting data you should always clarify before actually doing it for reasons just like this.
The word Brother is commonly used throughout the world? We don't own the word bro. Anyways, who cares?
This guy's lost all his data bro! Why can't you guys sympathize with him bro? Like what host does that bro? I feel for you bro.
To everyone that thinks it’s his fault for the title, did it occur to you that he didn’t state if the termination was going to be right away or when the billing ends, so even if he did only read the title, the request never stated that the termination should be right away.
Bro, the end is nigh.
There is question mark after it.
Even to a non-native English speaker, it should be evident that its a question not a instruction.
I have sympathy for both sides. The only approach I can think of for this situation (cross-language communication issue) is to never ever ever allow customers to terminate services through tickets. Host should instead make it impossible to cancel a server except through the control panel. If the customer tickets to cancel a server, give them the control panel link.
Also there's another service I use that if you cancel/delete it, retains the data for 1 week (the cancellation button informs you of this) before secure-wiping it. I think that approach is ok, though in the case of a large storage server it might not be economical.
I am not American or even English speaker!
Also, the word "brother" yes, the slang "bro" no.
Anyway, I care much less than continue this topic!
The customer still had 15 days they already paid for. So, what would make for a negative review?
I hope he has a backup somewhere for the client ....
Good. It has to be a lesson.
I hope my fate is defended. wishosting need to improve their service quality if they want to keep their good name.