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is dedicenter's staff here ?
i can not ping my vps .
the ticket is send 4 days .
@dedicenter
Comments
Yes, how can I help you today sir?
MY VPS IS DOWN AND I'M LOSING MILLIONS!!!!!
Our Chirstmas and New Year working hours are limited - please check our news page for more information - Billing is off until 02.01.2018
In other words.... The lights are on but nobody is home.
I can't connect to my VPS in putty .
The IP was rejected by the Chinese government .
Can you change me a new IP ?
my ticket id is 683250 .
can i tefund now ?
or what can i do ?
Sit back, relax, enjoy new years.
Although I do not have any relationship with the provider, I guess that the ip issue is on you and not them. So, bad luck: either contact with your government or buy a new vps and wait till it get banned again...
I didn't use it at all. I never had a connection.
Change provider... or government.
reboot
change to other provider who is responsive ?
May be the guy @mtsbatalha he is a fake official staff ,lol
looks like he is from let emergency helpdek staff
My VPS has been down since like the 15th. I doubt it's coming back- but for $10/yr, I'm not going to issue a chargeback- I may ask for a pro-rated refund after the 1st, though.
Checked my VPS. ALL IZ WELL.
My comment above was from their panel.
My VPS with them went down last night.
For shits and giggles I did another reinstall, but I can't start the service in SolusVM, which is what I told them was wrong over a week ago when I asked them to manually start the process.
For the hassle he's facing, why not fly to India and avoid the firewall entirely?
There are sites blocked in India as well, though vpn's are not...
the sites list that are blocked in India (block last for a few months only , I am on a govt isp, all blocked sites are opened ) is nothing compared to what they block in china
many ISPs in India do not follow the block list properly or secretly open them after a few months . I have first hand experience with this .
I was ask for refund from online chat and ticket because i cannot access the control panel and their SSD are very slow, even my cloudatcost VPS can perform better benchmark, I even have bumps the ticket every 2 days to keep it active till more than a week they refuse to reply, so i just do paypal dispute.
Be patient. That's what I've been doing. I've waited like 15 days for a refund.
how to refund ?Where, I didn't find it
There is no staff here , open a ticket with them
They offer 5 days money back guarantee.You can just open a ticket.
...and they will close it without any notification.
They usually don't answer tickets at all, just close them for you.
Actually it happened to me once.It could be a bug. You can just reopen it! No hard feeling!
..then you reopen the ticket and ask why it was closed, and it disappears. That's my favorite dedicenter response.