How do you deal with annoying customers? Time vampires, needy, stress puppies etc.?

Comments

• WSS Member

  March 2017

  @SplitIce said:
  We have toyed with having "Low End" (discounted) plans with a Medium priority cap, and regular plans with a High Priority cap. User feedback was not positive...

  On the other side of the game, @AnthonySmith has disabled the ability for his LES creatures to create tickets, and seems that things are going much smoother now.

  Thanked by 3[Deleted User] AuroraZ AnthonySmith
• jh Member

  April 2017

  In my experience, of course you have to prioritise certain customers and certain types of issues sometimes but actively deprioritising certain customers only leads to animosity.

  I think the key is to make it crystal clear what each service includes and doesn't include. I think that's why @AnthonySmith's approach works better.

  And of course, don't offer unsustainable services that will tarnish your reputation. Work out what it'll cost to offer a service when you have to employ people etc., If that's your plan.

  Thanked by 1AnthonySmith
• Falzo Veteran

  April 2017

  jarland said: If a $5/year customer is bugging you nonstop and it's not your problem, offer a refund and ask if they'll move elsewhere at their convenience.

  this.
• pbgben Member, Host Rep

  April 2017

  Haha, just had the idea to have a ticket form that submits to a Google search

  Thanked by 1jh
• moonmartin Member

  April 2017

  @jh said:
  In my experience, of course you have to prioritise certain customers and certain types of issues sometimes but actively deprioritising certain customers only leads to animosity.

  I think the key is to make it crystal clear what each service includes and doesn't include. I think that's why @AnthonySmith's approach works better.

  And of course, don't offer unsustainable services that will tarnish your reputation. Work out what it'll cost to offer a service when you have to employ people etc., If that's your plan.

  What approach is that? The person you referred to did not make a post in this thread as far as I can tell.
• AnthonySmith Member, Host Rep

  April 2017 edited April 2017

  moonmartin said: What approach is that? The person you referred to did not make a post in this thread as far as I can tell.

  The give everyone all the information and set very clear boundaries I have been preaching for the last 7 years here.

  Which host is it you represent again?

  Thanked by 1Clouvider