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Unmanaged service, the full managed support cost money as no one is working for free!
Ovh UK 2 day plus most of the time, Ovh CA within 12 hours most of the within a few hour.
Refunds take 1 week usually.
It's better to call them.
OVH UK is now much better, I still prefer the phone support.
They just list a French national number 1007 for support. Outside of France do I just dial +331007 or I need to get a French VoIP service like ippi in order to call this number?
Figured it out, here is the number if anybody else is looking: +33972101007
18 days ... I wait answer
Just depends on the timezone. If you have an urgent problem (server down) you can DM their French support Twitter and they'll contact someone who can help fast.
The longest period that OVH took to answer one of my tickets is still ongoing since weeks. Shortest time for a real resolution was 72h. OVH sucks.
What do you expect for a budget host, Ovh is quite good host for hardware, network and price wise it's good when it all work's fine but when the shit hit's the fan they can be hopeless slow at ticketing and fixing the issue's.
Well, my Hetzner servers (for example) are cheaper than the OVH stuff. Budget, too. But still I have no reason to complain. OVH is really very special when it comes to support.
Get business support for production use, they reply within 15-30 minutes; otherwise 24-48 hrs on average.
i heard the support guys from ovh have to hand-knit every support tickets sentences into a blanket and only after octave slept a well night by using the blanket they will answer your ticket.
With OVH (CA) they usually answer me within 45-60 minutes during the week.
About 48 hours (work day)
Finally I opened a PayPal dispute. OVH is impossible to contact. The call goes on hold and drops after a few minutes. Tickets are never answered. Email is never answered. PayPal messages are never answered. I understand they are ultra-low-cost but when there is a billing problem I expect they will be reachable given enough time (one month in this case). The contrary is equivalent of a cashier in a big store taking your money and running away with the change because they are "too busy" to get back to you.
They have too many blacklisted IPs as well.. and refuse to give you a new IP/server after issuing it to you. Apparently the only way to get one from Kimsufi is by buying another server and not renewing one.. assuming your new purchase does not have a blacklisted IP. They stall and keep asking you to do things you never should have or have control over.. until you give up.
I had an ticket open since last month , still no reply ! , thought i made another ticket recently and they replied it after 4days and asked about the old ticket number !
Ticket needs long at OVH.
Make a phone call, OP.
Phone call drops after a few minutes on hold.
You DON'T get what you DON'T pay for.
Used to take around 2-3 days per reply when I had a server with them. If you call them they'll more than likely tell you to wait for a reply / open a ticket than help you. That's with the French support anyway.
With OVH CA (on their VPS plans, not dedicated) I usually just call and you get connected almost immediately to someone and tickets answered the same day usually. On the Kimsufi line with OVH.ie ticket responses have been within 24 hours during business days Mon-Fri for me.
My problem is with OVH.fr
That is why when you host you should always not to go to very big guys and not to go to very small company. Both suck. And that is what happens when all people think is cheap and cheap
Yesterday they replied my Black Friday ticket
I think OVH.fr is slow, canadian one is a bit faster.