Trouble w/ ChicagoVPS
I've run a small VPS for project management purposes, using a great deal I found through lowendboxes -- 2GB memory, 80GB space, 2TB bandwidth, for about $4.50/month. I've had some tickets over the years that were silly things, like failures to actually renew my domain (they're my registrar, as well) after payment, but they were always resolved in a day or two.
Most recently, though, I tried to pay to keep my service going before my service expired, and good cards keep getting declined. I have an open ticket. I have no idea whether I'm triggering an anti-fraud system, or if their payment contractors just refuse to do business with them.
The ticket got a reply "we're sending this to billing" -- and billing never got back to me. I posted a message on their website, which resulted in a "we'll get back to you" response on Facebook, and a "Try again -- if our anti-fraud stuff is a problem, we can manually override". I tried again on Monday, and had the same problem, and told them so in the ticket tracker -- with no response yet. Today, I asked again, and suggested that the ticket get elevated to a level where a reply could actually happen.
In the meantime, my service is down for about 1.5 weeks, and they're invoicing me late fees!! Their client portal has been PAINFULLY slow, and they've been non-responsive.
I've got my SQL database backed up, and that's really the only thing that I need to save from the server.
It would be easier for me to bring this service back up, but its not looking good. I have little experience with VPS's, but as I found the service through this site, I figured I'd post a "something might be up over there" post, and maybe ask if anyone knows of a similar level of service at a similar price from a more robust company.