Rant: OVH Support is USELESS

belinik

iweb are full of goats...... I don't think they will loose too much business

DomainBop

"I also have found that the NA branch of OVH are faster on response time. I got an average of 4 min response on tickets

The timeline the last time I opened a ticket with OVH.ie:

ticket opened: 2012-10-16 15:00:43

first response from OVH: 2012-10-19 10:22:47:

"Dear Customer,

Apologies for my late response. This issue will be fixed by us shortly.
Please don't hesitate to contact us if you have any other queries regarding this or any other issue.
Regards,
xxx
OVH.ie Support Team

EDITED TO ADD: this was a ticket to the billing department not a "help, help, my server's fallen down and can't get up" support ticket

rm_

@NateN34 said: It`s a Friday and OVH has very oversaturated pipes to the U.S.

So, packet loss would be normal for OVH.

Wrong. I monitor my OVH-CA server 24x7, there is zero packet loss both on IPv4 and IPv6.

I think it's just this again: http://www.lowendtalk.com/discussion/comment/208539#Comment_208539

But yea, the OVH support shouldn't be telling the user that they should reinstall to solve the "problem".

@Damian said: All of this is completely impossible. OVH are the best hosting company ever.

Wow, this never gets old, please continue posting this in every OVH thread, your sarcasm is so witty and amusing, not to mention acting like that is completely professional.

texteditor

Things you should host on OVH:
1. Seedboxes
2.

DomainBop

"They are a French/French Canadian company

...owned by a family of Polish immigrants who moved to France in 1991
http://www.ovh.com/us/newsroom/documents/presskit-ca-en-web.pdf

AnthonySmith

wow @ this post.

It is OVH, if you put your business in their hands while allowing other to put their business in yours then shit is going to get real for you.