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Nick (at sales) told me "Please note that we charge € 50 setup for software RAIDs"
They also don't take credit cards directly. All credit card payments are done through PayPal and you need a PayPal account (no checkout without account option).
or you could just install proxmoxve or vmware from the start..
I'm not against companies making money but charging € 50 for reinstalls is just downright price gauging your customers..
Especially when their WHT ad says "Automation: re-install OS, reboot server, live traffic graphing"
its not really necessarily price gouging, I think its more to deter people from reinstalling for no reason, but I agree its really scumbaggish
I only have 1 IP, how would I do this without having 2 ips?
I'm gonna bring this one up in a support ticket.
Extra: I also had to pay 5 euro extra for paying with paypal...which is strange.
Bring this to paypal's attention
If you click on the payment link in the email invoice you don't get charged the extra 5 but if you click on the payment link from the customer panel it automatically adds the extra 5.
Maybe an automated reinstall is free, and the fee is only if you need something custom done for you? Still bad that the charge for IPv6 is there, gives a bad overall impression of them and kills any desire to deal with such a company.
Hmm your right I just noticed that then why the charge for reinstall if you can do it yourself?
Cant you buy more IP's? I'm under the impression it's kinda pointless to have a dedi if you just have one IP..
Maybe they are trying to start a trend..
Thanks, I just clicked on the link within the email and no extra 5 EUR fee. BUT, that is bait-and-switch. Advertise a price without mentioning the mandatory payment fee is classic bait-and-switch. Can get around it today, but what about month number 2?
I'm debating whether I should deal with a company who resorts to such shady tactics.
Right now I'm scanning through Paypal's fine print to see if bait-and-switch is disallowed.
No mention of the "paypal fee" in their terms http://www.i3d.net/docs/general-terms.pdf or anywhere on their site for that matter.
Thats odd , so many charges for little things and few actually purchased services already ..
Found it.
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=ua/UserAgreement_full (Last updated Jan 10, 2013)
So if people are charged this fee on their second month, post here then dispute the fee with paypal.
I actually did click it from the email, I hope I can circumvent this charge the next monthly cycle.
Here are my serverbear charts
Thanks a lot, sir!
https://cms.paypal.com/us/cgi-bin/?cmd=_render-content&content_ID=ua/UserAgreement_full (Last updated Jan 10, 2013)"
The surcharge ban is for US based merchants. The Netherlands PayPal user agreement does allow surcharges.
https://cms.paypal.com/nl/cgi-bin/?cmd=_render-content&content_ID=ua/UserAgreement_full&locale.x=en_US
Section 4.5
Worldstream also started charging a "PayPal transfer fee" surcharge last November. They issue a separate invoice for the surcharge.
@DomainBop I was probably lucky:
[...]
Onetime setupcosts € 0,00
Server not yet provisioned though so I don't know whether I'll get Software Raid 1 for free or not.
Ordered WHT Deal #1. Nick was speedy to reply and server is due to be set up tomorrow, let's see how this goes! I had to pay 4.20 Euro tax for being within the EU however.
Thanks for the information. Interesting.
Has anyone seen a 5 EUR paypal fee anywhere on their website or in the agreement terms?
That would certainly be a notification, shady, but a notification nonetheless. However it sounds like we clicked on a pay link AFTER ordering and were asked to pay more without explanation or prior awareness of a surcharge. If they mentioned it during the order process somewhere, that would be in-line with the NL Paypal terms. My issue is they never mentioned it anywhere, they only increased the invoice amount without saying why. Am I wrong?
@jon617 I paid no surcharge when I used PayPal
My worry is month number 2, 3, and so on.
Movie theaters often make more money from the concessions than in the movie tickets, so add-on & service fees are a great way for a provider to make money. Taxes are expected when required by law. But I've never heard of a payment processing transaction fee more than 4%. This fee is 25% if you signed up for a 20 EUR server. The company seems legitimate because I saw no real complaints, but I am treading carefully while wondering if someday I'll be stuck choosing whether to cancel or pay 25% more for something that was not communicated before we agreed on the terms.
Anyways, unless someone can tell me they were told about a Paypal surcharge before agreeing to the terms, it sounds like it could be a violation of Paypal's NL terms and we may be safe if we decide to sign up for this very good offer.
I am sending them email, lets see what they say about paypal stuff.
Received reply regarding paypal:
1. PayPal fee is 5 euro (fixed amount on all invoices) Moneybookers and Bank transfer have no extra costs.
Also, asked about IPMI, replied following:
2. KVM over IP is available for 10 euro per month
Their default config looks tempting but rest is pretty repelling. ...
So even if you go for Euro 20 plan, you will be paying Euro 25 and that too for single IP..
Just got an update for my order placed yesterday
Wait and see...
My server was up and running exactly 24h after paying the invoice (used PayPal link in the billing email, so I had no $5 extra charge).
Server is installed with CentOS 6.3 x86_64 (as ordered) with the last updates installed
Loaded plugins: fastestmirror, security
Loading mirror speeds from cached hostfile
* base: mirror.widexs.nl
* extras: mirror.nl.leaseweb.net
* updates: nl.mirror.eurid.eu
Setting up Update Process
No Packages marked for Update
Software RAID 1 at no charge:
/dev/md1 239330748 1378344 225795024 1% /
tmpfs 1961344 0 1961344 0% /dev/shm
/dev/md0 1032076 66328 913320 7% /boot
Only glitch: IPv6 block not yet assigned:
Here is a ServerBear benchmark.
So far so good...
I decided to sign up despite being concerned of fighting a possible surcharge battle. So far so good here too. I am pleased with the service so far.
For some reason, I signed up as well. Not that I need it, but you can't sustain a 20 euro dedi with these specs
Anyway, since I live in The Netherlands, I also need to pay 4,20 euros of Tax on top of those PayPal fees, which makes it almost 30 euros. Which is ridiculous, so I also used the PayPal link in the billing mail, so that I at least don't have to pay the PayPal fees.
Sadly they sent me the wrong root password. I can't login. Just opened a ticket.
Server was setup within 12 hours of payment.
so is the re-install OS automatic?
@earl No automatic OS re-installation. The only actions available for free are
For OS reload, you need to open a ticket and it costs 50 Euro per reload.
However you can request KVM over IP which is a less expensive way to reinstall:
I haven't tried though and don't know whether you can request the KVM for only 1 month or have to pay for the rest of your server's life...
Well, they quote me Euro 10 per month for KVM.
Very lucrative deal but if you decide for addon, they suck. I have kinda decided not to use them. They are charging 2 euro for 1 IP ... and server only comes with one 1 Ip..
Is it just me, or do I just have 1 disk and no software RAID?
Filesystem Size Used Avail Use% Mounted on
/dev/sda3 238G 1.1G 224G 1% /
udev 2.1G 4.1k 2.1G 1% /dev
tmpfs 830M 230k 830M 1% /run
none 5.3M 0 5.3M 0% /run/lock
none 2.1G 0 2.1G 0% /run/shm
/dev/sda4 1.1G 44M 912M 5% /boot
@Freek No software RAID indeed. Have you asked for it when you placed your order ?
As for the number if disks, run
fdisk -lYou should get something like this:
255 heads, 63 sectors/track, 30401 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00000000
[...]
Disk /dev/sdb: 250.1 GB, 250059350016 bytes
255 heads, 63 sectors/track, 30401 cylinders
Units = cylinders of 16065 * 512 = 8225280 bytes
Sector size (logical/physical): 512 bytes / 512 bytes
I/O size (minimum/optimal): 512 bytes / 512 bytes
Disk identifier: 0x00000000