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Exactly. I feel like restating what I said above:
There's no shame in being the kind of person that needs to pay for highly available support. The shame comes in when you don't pay for it and still demand it.
It's not 8GB, it's 512M in my case. It looks like this is a world honesty is no longer valued.
See this is an entirely different accusation. Not provisioning instantly is likely an error, you're proposing that they actively knew that provisioning wouldn't be instant and made a conscious choice to lie to you about it.
I would say that given the number of things that can go wrong in WHMCS provisioning, the burden of proof of the "honesty" accusation lies with you, and unfortunately you didn't wait long enough to find out if you had a reasonable argument for that...so you don't have one.
Is it really shameful to buy a cheap thing?
Have you ever considered that perhaps you over-react just a touch at times?
Absolutely not. It's shameful to buy a cheap thing from a small business and demand that they staff their support team to match that of a much more expensive, better financed business.
Heck, many of those better financed and better staffed companies can't even meet your 4hr ticket requirement so you need to be paying well above market average. You specifically need a host with a support SLA, and you'll pay for it.
No, I don't think I need to prove anything. To me they are a black box. I pay whatever they asked, and I expect whatever they promised.
Continuing to post about how you bought something cheap and it's not working is shameful
It's perfectly fine that you feel that way. I advise you to avoid the hosting industry, your demands are incompatible with your budget. Find a new hobby.
But that's their promise, a promise is a promise. Is there anything wrong for me to expect they fulfill their promise?
What both @jarland and @clouvider are trying to say is, if you expect premium support (less than 4 hours response times for tickets), you should NOT be dealing with budget hosts. Premium support comes at a price and that is why premium host charge little more than 48$ for 8 GB RAM VPS.
In short, you get what you pay for.
It's so weird fake promise is free, and the one serious is accused.
@jarland how did you become Administrator ?
I understand that. That's correct.
It was the prize in a crackerjack box.
@jarland you think my question was a joke?
If it wasn't, or rather even if it was, it has no relation to this thread.
I became administrator by recommendation of the previous admin, and by working to earn the trust of Jon and Alex (the owner and sysadmin for the sites).
Well, @jarland, I totally understand your point from your perspective. I was not arguing that how right it is to pay less and get more. I just stuck to the very one small thing if it has to drill down. I think all things are clear now. I wish you guys have a good day.
That's why I don't like the corporate tag because of that very reason though. That stigma associated with the Corporate Title tag is fine, but only if it's regulated on the platform they deliver (WHT), but for WHT there is no regulation, you get the tag by money only. Which personally I find very unethical, but I guess it's arguable..