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The same thing happened to me several months back. I like dediserve's service in general but clearly there's still room for improvement.
Giff me a sofa - I want free trial @ChairHosting
@ChairHosting gg
Free advertising. He should be thankful.
@CHAIRHOSTING PLZ GIFF ME A SOFA WHICH WIFI SIGNALS CAN PASS THRU
MY SOFA BLOCKS WIFI SIGNAL
ME PAY FOR 200MBPS
GET 1MBPS BECAUSE SHITTY SOFA
I think the best practice is to contact the customer before terminating the VPS if the customer selected immediate termination just to be sure that everything is backed up and ready to proceed. That way there won't be any further mistakes like this.
As a customer, I'm not sure I'd want that. The same way I wouldn't want my service immediately terminated if I chose the "end of billing period" option.
Edit: Most hosts send an email notification regarding immediate cancellations anyway. And in most cases "immediate" means "in 24 hours."
I don't know, I find that a good thing, especially on cancellations. Sometimes it can be a mistake and the customer doesn't notice the mistake, and a simple email will save lots of trouble. Not sure about hostbill, but the email WHMCS send regarding cancellations doesn't mention whether it will be terminated immediately or until the end of the cycle, or maybe I just can't read.
Whenever a host is connecting with a customer, I take it as a positive way (as long as it's not spam on upcoming promos or other newsletters), but this can be personal preference I guess.
I once lost a good amount of work because a host's solusvm/whmcs terminated my server a day before I expected that I wasn't going to renew anyway and I was putting off backups to the last day to my dismay. I learned my lesson there.
It had a renewal date of 24th or 25th and I was expecting the service to be terminated/suspended on the renewal date for not paying. But it was gone a day before that.
That's what I meant, if the host contact the customer for confirmation before pressing the button, then all of this would not happen.
I guess he was auto-terminated by the system, that's what I was referring to boss.
edit: I guess I was also auto-terminated at the time.
Some black magic is occurring, already deleted data can be restored...Amazing.
Mistakes can happen, but the response you got is pathetic. Not even a simple sorry.
Crossing Dediserve off my list...
@dediserve what's the resolution on this? If there is one?
@dediserve I'd been considering to spin up a vm with you but a bummer like this ( added you make use/d cc, downsized the port speed and did not migrate to kvm afaik) makes me give you a thumbs down
This Dallas cloud is non CC network (as are our 11 other global locations).
The port speed on the LET offer has always been 100Mbps (normal resource pools are 250Mbps)
The platform is all KVM
Re the OP issue, we have been in contact, and while we can't undelete servers that have been already removed, we can restore the service itself.
We're looking to hardwire the termination system to only auto remove at cycle end from now on.
Any form of compensation for OP's loss of data due to mistakes on your part?
We all know you can't undelete servers, but restoring the server is a given since the service is paid till the end of the billing cycle.
I had a server terminated early at HostUS... sent in support ticket, got response + an extra free month in a few hrs ..
no apologies?
I didn't even know there was an option to choose between immediate termination and next billing cycle. I guess it was my fault that I didn't check properly, but it's a real bummer to have them cancel the server. Not only that but they didn't even build the VM yet. So I paid $40 for nothing so far. I guess I can ask them to reinstate the service but I'd rather a freaking refund as I don't need the thing now.
Also I opened a ticket and this Kevin Johnson fellow is being annoyingly terse..
He seems to be unpopular in this thread..