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MountSpot seems to be down.
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MountSpot seems to be down.

BoltersdriveerBoltersdriveer Member, LIR
edited November 2011 in Providers

Mmm, don't want to post this, but their site's been down for about 12 hours now. How's everyone's VPS's with them?

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Comments

  • I can confirm that their website is down. VPS and VPS Control Panel also down.

  • BoltersdriveerBoltersdriveer Member, LIR
    edited November 2011

    @biplab said: I can confirm that their website is down. VPS and VPS Control Panel also down.

    Ah, just ordered a custom VPS yesterday that hasn't been activated yet. Support Response Times seem to be slow as well.. Hmm.

  • Well they were considering selling up, i dont like to be a skeptic but theres a chance it could be over. Unless they host there SolusVM CP/Website on the same node that's down, which if they do thats just silly.

    Thanked by 1Infinity
  • oh.... sxit...
    i ordered 2 from them

  • Still appears to be down... Hmm... Anyone else affected by this?

  • I have been with mountspot for a few months, I can confirm my VPS and their site/panel being down.

  • @kro : How has your experience with them been?

  • Its been great, Dev is the go to guy for any issues, there is another user (Sorry for misspelling) Shibuke or something along those lines - seems to not be so up to date with the tech side of things.

    All issues resolved quite quickly. Have had a bit of a delay getting all ports opened on my two ip addresses(I believe they have to get onto the datacenter peoples<-delay?)

    As for VPS stability, up until about 3 weeks ago, i was experencing 2-3 hour periods of timeouts, half loaded pages(web wise and SSH wise) ~ atleast once a day. Figured someone was raping the node etc.
    Seems to have sorted itself out last couple of weeks.

    But overall its been a great service, friendly support. Same day ticket responses and always around 5MB/s +.

    Anything else I could share my experience bud?

  • Oh and there has been one other time with downtime similar to this :)

  • Hmm, thanks for the review kro. I guess I'll place half a cent of my trust on them ;)

  • same here. my VPS node is down.... rather frustrating! its been almost 24hours ... anyone knows what it going on?

  • if it helps, they host their infra at http://www.ctrls.in/ datacenter which is up and running.

  • Yep, I realise it is hosted at the Ctrls datacenter based on traceroutes.

  • SpeedBusSpeedBus Member, Host Rep
    edited November 2011

    It's a bit difficult getting some info about them from their Datacenter,

    You can chat with their sales here : http://www.ctrls.com/

    Welcome to CtrlS Online Sales
    
    Ctrls Sales: Good morning
    Ctrls Sales: Welcome to CtrlS Online Sales helpdesk
    Guest: Hello
    Ctrls Sales: hi
    Ctrls Sales: How may I assist you for the day?
    Guest: I herd a host called MountSpot is hosted in your DC
    Guest: and they provide VPS's in India
    Ctrls Sales: Please provide me your Name, Mobile Number & Email Address, Our solution specialist shall assess your requirement and suggest you the server which suits your requirement.
    Guest: I don't need a server
    Guest: I just need to know some info about your client MountSpot
    Ctrls Sales: How may I assist?
    Ctrls Sales: Kindly contact Ms. XXX at xxxxx / Ms. XXX at XXXXx
    Ctrls Sales: I request you to contact the above number; and you will be assisted.
    Guest: Since the last ~24 hours or so their site + VPS nodes in your DC are not loading
    Guest: Do they have a payment issue ?
    Ctrls Sales: I request you to contact the above number; and you will be assisted.
    Guest: Okay, Thanks :)
    
  • funny ... i did the same with their live chat and got similar non-related replies.

  • I checked and posts messages on mountspot's twitter and facebook walls but no into/updates on their downtime.

    i am seriously considering switching my indian based VPS to hostgator.in.

  • Why do most live chat operators sound like a bot :)

  • They just handed out support number and email here, I've fired an email off to [email protected]

    Will monitor it closely and report back accordingly.

  • And here we have it:

    Good Day Jason,

    Kindly check with your service provide as their account has been temporarily deactivated due to non-payment related issue, we will be able to help you only if such request are send to us from your service providers provided their account should be in active mode.

    Regard's

    Ranganath N.C
    Shift Manager,
    Ctrls Support center,
    8008401837

  • I sneakly asked about recovering some files from my vps on their node :x

  • They are over, I guess.

  • Nice to see you guys taking the initiative to check these out! I'll probably give it till Monday / Tuesday and then maybe get a Paypal claim.

  • Damn. Do let me know if u r able to get access through crtls.in.

  • Checked their fbook page. According to a customer, mountspot said its a short circuit. Probably not true but means mountspot is not throwing in towel yet n is trying to resolve the "issue"

  • @kabdulgh said: According to a customer, mountspot said its a short circuit. Probably not true but means mountspot is not throwing in towel yet n is trying to resolve the "issue"

    Unlikely...

  • FranciscoFrancisco Member, Top Host, Host Rep

    @kabdulgh said: Checked their fbook page. According to a customer, mountspot said its a short circuit. Probably not true but means mountspot is not throwing in towel yet n is trying to resolve the "issue"

    Well, people already confirmed it's payment related.

    Francisco

  • I would personally be embarrassed if I missed the payment, specially if I said it was something else as the underlying cause.

    Regardless, if up within next day, ill continue to stick it out with em.

  • i emailed crtls.in asking if they can move my vps to theirs ... dont really mind paying. They replied n asked for my details/IP/logins etc. I just email my specs to em .... but not sure if they are able or is it even "ethically" possible :)

  • @kabdulgh said: i emailed crtls.in asking if they can move my vps to theirs ... dont really mind paying. They replied n asked for my details/IP/logins etc. I just email my specs to em .... but not sure if they are able or is it even "ethically" possible :)

    If they're willing to do it, I don't see what's wrong about it? The customer didn't pay for the server, and they own the server :).

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