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Blackballed by Whole Sale Internet?
agoldenberg
Member, Host Rep
in Providers
So I've never had service with WSI and a couple of days ago I tried to order a server from them. Their system said orders could not be processed on my account.
I opened a support ticket asking for clarification as to why and the reply I received from them was "You will need to find a different provider" - Jon.
When I pressed further and asked what I did to cause an issue, I received this response:
"Find another provider Andrew" - Jon
I have no idea what I did to piss them off, but apparently my money is no good there.
Is there anyone from WSI that is active here that can tell me what the problem is?
Thanked by 1netomx
This discussion has been closed.
Comments
Where are you from?
Every made fraud from your IP.
Ever screwed a host over before.
Because there are lists with this information .
@Traffic I'm from Canada. @cmsjr123 Never once have I skipped out on a bill or had service cancelled for fraud, abuse, etc.
Ever used DataShack? Disposable email maybe?
@Traffic I've used datashack, but same thing never had an issue.
Ask a provider to check your FR or MaxMind reports
@agoldenberg you might be on fraudrecord for some reason, I am because someone signed up using my name and company and phone number etc then got abusive with a few hosts just to get me listed on FR, I got them removed, with all the database dumps from now CC companies dont be shocked to find yourself unfairly listed.
Not sure if you have service with me but if you do PM me something I can identify you with and I will check for you.
PM me your info and I will lookup anything that you may have on fraudrecord and see if I can get it removed if any exists.
Yeah I looked myself up.
QueryFoundry reported me for requesting a refund after telling them I no longer required their services. When they declined I charged back. They reported me for fraud.
SoftSys Hosting reported me as well, but I've never had service with them that I can recall.
Wait a minute! Query Foundry ( @CloudShards ) said I used their services maliciously.... WTF? It was leasing a subnet and before I even used it, I canceled it. lol!
redacted
Well that's usually enough to mark you as a big no to be honest, please don't take this personal its not really a dig at you or anything.
I understand and agree that in some cases a charge back is the only thing you can do and you should do it if you were robbed or treat very unfairly or did not get what you paid for or anything even close to it, however as a host you have to play the averages.
QF obviously did not feel you were right to do so, I don't know the refund policy there so I wont get in to it but the fact you have 2 records for the same thing, your just not worth the risk, charge backs kill us as hosts.
Yeah not entirely their fault, but Softsys I know for a fact I've never had service with.
I also looked through my paypal history and see nothing of a dispute with QF either. They refunded me on the date they're saying i disputed... Dunno but yeah I can see now why they're saying no sir.
I've requested to be delisted but not sure what they'll say.
Any provider I've dealt with has been paid in full. QF I requested a refund for a subnet I was going to lease, but instead had one bundled with a server I purchased from @QPS.
If they willing refunded you at that time, they should not have reported you. Something is fisshy here.
Exactly the same thoughts. I personally don't believe that providers will report you for no reason, as for your refunds, I bet you pushed that to do using magic word: chargeback
And I bet you report clients to FraudRecord if they open a ticket requesting refund.
Yeah I always go to the provider to request a refund first before even talking chargeback.
If they're unreasonable then I chargeback.
@agoldenberg they've found out about your secret hate for ColoCrossing, and WSI is truly run by @sysadmin
Unreasonable or following their ToS?
ColoCrossing is silent partner on a LOT of companies, but I doubt WSI is one of them.
Who knows? Maybe we should start a rumor and launch a low end investigation?
ToS is only unreasonable when you don't read it and order anyway.
(not a comment about this particular thread)
Rumors are pointless, why not wait for the inevitable "buyout"?
By unreasonable I mean fighting me on a refund for services that haven't even been provisioned.
What if the terms of service says something like "we will terminate your account without refund if you open more than one support ticket per month?". I think putting the onus on the customer to carefully read every word in the terms of service by always accepting the providers terms is very dangerous: it encourages shady businesses to intentionally complicate their terms of service so that it's unreadable, and add in terms that trap customers. Chargeback and payment disputes give customers much needed power against these kinds of unreasonable business practices.
AFAIK most chargebacks are due to stolen credit cards, is that not true?
cuz the popcorn will spoil if we don't eat it...
Edit: let's assume we already put butter over it and all, for whatever reason
That may be true, which is why we providers are as gun-shy as we are when we see even a hint of chargebacks on a FraudRecord report. The cost of a chargeback is typically $35, it is just not worth the risk when providing a sub-$10 account. Even refunding PayPal we eat the $0.35 transaction charge now, which is why I provide a rebate for Bitcoin since clients cannot dispute that payment.
Can I interest you in a redneck slip-n-slide? A shower curtain and Wesson oil!
Not gun oil? Coat yourself in Ballistol and go!
No there are many cases of bonefide transactions by a card holder who orders a quarterly service and then disputes the transaction 4-5 months later; after jumping to another company.
You also see this coming up to Christmas, suddenly there is marked increased in chargebacks which suddenly get cancelled as 'erroneous' after Christmas. People run short of cash, dispute a few charges to get their credit card limit back and go spending.
We have tracked at least half a dozen of such people jumping from one of our brands to another, doing the same tactic, then disappearing for 3 months (assuming another company's brand) and then returning again on a third brand. These fraudulent actions take place by genuine European and US customers - the card holder is the user.
Its best to pull the client data from the usual sources like FraudRecord, look at who has posted the report and if you believe the source of the report to be credible then just reject the order.
There are plenty of fantastic customers out there who just want to enjoy your services and understand that its a two way transaction - they get the server, you get your money; there is no good reason to roll on your back for the dubious ones.
Then if you don't like that provision, you're not obligated to buy, same as always.
Never seen an example of this. Sure it might take 1/2hr to read a ToS fully (I usually take just a few minutes to skim it looking for anything terribly onerous). But I've never seen a ToS that I thought was deliberately unreadable.
I do not agree that allowing customers to reneg contracts just because they're presumptively too lazy to read them is a good idea.