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Leaseweb having troubles, vps offline for 2 days now
Tue, Sep 1, 2015
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Dear LeaseWeb customer,
Yesterday evening, August 31st, around 20:00 CEST we encountered an unexpected event on one of our storage platforms in the Netherlands, resulting in a serious degradation of the availability of your Public Virtual Server.
LeaseWeb engineers and our storage supplier started immediate investigation, after receiving alerts regarding high load on the nodes, caused by the storage platform. Since then, several corrective actions were carried out, in attempt to normalize the load on the nodes. As these actions were not successful, investigation continued with the highest priority.
Please be assured that all our resources are determined and available to solve the incident adequately as soon as possible. We understand the impact on your business. Despite ongoing efforts and the complexity of this issue, we don’t expect the incident to be resolved within the next 12 hours. We will inform you frequently through email.
The current situation and the general stability of this platform does not meet our company standards and the reliability that you may expect from LeaseWeb. Parallel to the focus on this incident, we already started preparations last month to replace this platform. More information about this replacement will follow.
Sincerely,
LeaseWeb Operations
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[UPDATE 17:15 CEST]
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Dear LeaseWeb customer,
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The investigation is still ongoing, but unfortunately no significant improvement of the performance of the platform has been achieved. LeaseWeb engineers and vendors will therefore continue the investigation during the evening and throughout the night if needed, to restore the platform to normal operations. We fully realize that this incidents persists too long, but we are doing everything in our power to counter these performance issues.
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[UPDATE 23:00 CEST]
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Dear LeaseWeb customer,
This is an update about the earlier communication regarding an unexpected event on one of our storage platforms in the Netherlands, resulting in a serious degradation of the availability of your Public Virtual Server.LeaseWeb engineers, together with our storage supplier are currently stabilizing the platform. Our engineers are bringing individual virtual servers back online in the next hours. To ensure platform stability during these operations, we have temporarily disabled start/stop and reboot functionality in the LeaseWeb Customer Portal. Please be assured that all our resources are determined and available to solve the incident adequately as soon as possible.
The current situation and the general stability of this platform does not meet our company standards and the reliability that you may expect from LeaseWeb. Parallel to the focus on this incident, we are therefore also rolling out the replacement of this platform. More information about this will follow.
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Wed, Sep 2, 2015 [UPDATE 09.30 CEST]
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Dear LeaseWeb customer,
We hereby want to update you on the current status of the platform. LeaseWeb engineers worked throughout the night to stabilize the platform. It is currently functional again, and a significant part of the affected Public Virtual Servers are now back online.
The remaining Public Virtual Servers are currently returning to operational status through an automated script. Our engineers are also manually double checking the functionality of each and every affected servers.
In addition we will start the migration of the Public Virtual Servers to the new storage platforms today. Customers will be individually contacted with more details regarding this event and the migration.
Comments
~cloud~
Cloud providers always seem to link centralised storage with HA and failover but somehow the centralised storage always fails.
Local storage > nas
Yep, adding complexity does not always add reliability. Sometimes it's the opposite. The simplest things are the best and most reliable.
They key is to have redundant storage behind the cloud ;-)
Frankly this is disappointing, one pays services like leaseweb more than usual to avoid low end uncertainty. Turns out its all for nothing...One's certainty it seems like life is primarily a factor of luck.
Really, this just reinforces the thing that several people on here (including me) have been repeating for a while now: technical failures happen, and relying on your provider is a bad idea. It doesn't really matter whether you're paying $5/mo or $50/mo.
You should always implement redundancy on the application level, involving multiple providers.
Some good news:
After you published this code, lets see how many new 'Customers' they get :-).
Then again its not like that would be one thats hard to guess if you were just randomly entering codes.
Man I feel for those of you in their NL datacenter, I'm subscribed to their network status emails (I'm in their Virginia datacenter) and I'm forever getting a shit ton of emails about something going wrong in NL - but at least they do provide regularly updates to issues instead of keeping people in the dark.
Yeah, but not many would try to brute force it.
You'd be amazed how many times I've seen threads about people entering random strings until they found a valid code.
I paid three years in advance! So I get @$#&;()
I thought it would only apply to the affected customers like myself, oops.
One of my boxes is okay, the other was running in read only, and on top of that they limited the performance. Now I'm just waiting to be moved to the full SSD storage platform.
So almost 2 weeks down the lane my vps is still barely usable, their support told me it could take another week for all the vps to move !
28.5MB/s is barely usable?
I caught this on a good day, there have been worse.
Is this one of those 3€/month VPS? If so, I would consider even 10 MB/s reasonable.
This.. all my dedicated servers literally have had pretty much 100% uptime. Meanwhile my VPS's..
LSW cloud offer is certainly not bad if only storage was much stable and better.
They are currently migrating their storage from SAS to SSD. I hope that they also have changed storage vendor.
their smallest plan starts from 5 euros a month
Yep, it seems their SAVE40 promo is no longer valid.
I get around 75-80 MB/s on all my Leaseweb VPSes and they have been hella stable too, but I'm at their Virginia location. $5.97 for 2 cores, 2GB, 60GB Disk, and 6TB bandwidth is awesome.
I've been receiving customer surveys from them and it looks like they plan to offer SSD and snapshot features on their VPSes in the near future.
Chat between me & a tech rep at leaseweb :
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Sad news, that was a good deal, with their normal pricing other providers are more interesting..
Strange. I have a NL VPS as well, and dd showed somewhere ~ 90MB/s pre- and post-migration. Not exactly SSD speeds, and I expected them to be capping the performance, but it's good enough for me given the low price and the excellent bandwidth.
True. FWIW, the promo is still good (and automatically applied) for the L and XL plans.
maybe you are on a different node in NL
raza, is your vps migrated to ssd node? what's the io like?