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i'm not talking about the TICKET system but about the CONTACT panel: https://www.xhostfire.com/clientarea/contact.php
first you need to separate this two panels.
What the fuck am I hearing? You used the company twice, and it's not their fault you didn't use it... why do you really think you can get a refund? Come on get in the real world please I can't buy a game and take it back because I didn't use it...