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EDIS has changed their TOS - Page 2
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EDIS has changed their TOS

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Comments

  • LeeLee Veteran

    Mark_R said: this is definitly not looking professional to me.

    Not professional in what way? Certainly the way they are announcing it but it's their company and their terms.

  • MaouniqueMaounique Host Rep, Veteran
    edited March 2015

    Actually, while the way they announced it is clearly not professional, they are heading towards a business market, it seems.
    From what i read between the lines, things went like this:
    1. They opened to the le market and orders came flowing;
    2. They designed special product such as waveride;
    3. This meant a lot of pstaffers needed to keep up with the tickets and abuse, and a lot of attacks, headaches with police etc;
    4. After brave attempts to keep the boat on track in the heavy storms, with the competition increasing and high costs of work in AT, there was no choice, in the end, either sell the large number of customers and seemingly booming business, or to steer away from the storm;
    5. The first plan to offload the costly and thin margin of the business failed, so, a general cleanup was the only choice.

    LE market is fun and can be tamed if you are patient enough and take a lot of necessary decisions, but it is not for everyone. You need either a core business which will keep you afloat no matter what, or be extremely careful and very swift in acting when problems arise. More important, never bite more than what you can chew. I have to keep putting brakes on Uncle to expand the services, we cannot manage much more than this.

  • @Lee The announcement and leaving customers high and dry all of a sudden. They clearly allowed torrenting in some locations openly before. I'm sure there are customers that signed up for that, etc. Changing business models and services on the fly seems unprofessional to me. Know what you're capable of and not from the beginning. They should refund if people signed up for services possible in former TOS and everything is fine in trade ethics. But, it still is unprofessional. Don't think of the word for something it is not. This is what it is.

    Thanked by 1inthecloudblog
  • LeeLee Veteran

    A company deciding for their own business/operational/financial reasons is in no way unprofessional. It happens every day.

    Changing without adequate notice or not refunding services which are now of no use to the client is unprofessional.

    Thanked by 1aglodek
  • Mark_RMark_R Member
    edited March 2015

    @Lee said:
    Not professional in what way? Certainly the way they are announcing it but it's their company and their terms.

    maybe if you did read my whole comment you wouldn't have to ask, i explained my own reasoning in front of the by-you quoted text. i might have made some grammar errors that caused possible confusion but to be honest, it looked pretty solid to me.

  • perennateperennate Member, Host Rep

    a couple of days ago EDIS informed you about the change in its Terms of Service.
    We received an enormous echo on some of the limitations that have come into effect.

    What is the rational behind these TOS?

    Sometimes we need to readjust some parameters in order to improve a service or get back onto the right track.
    It looks like EDIS slowly earned some kind of a "twilight zone" reputation and this not where we ever wanted to be seen.

    We support human rights and strong encryption, we breathe privacy and we are fascinated by the power of the internet and how fast it developed in the last couple of years. EDIS is a team of IT professionals and we love being part of such a great community and being able to provide you with a stable platform to make your ideas come true. We power various sectors of the world wide web and support global NGOs and NPOs with infrastructure, many of them free of charge.

    Now comes the point at which we had to react:

    Once you find yourself on the watchlist of various intelligence agencies, being interrogated by criminal police more often than you can have coffee a day, you know things must change.

    EDIS is greatful for your feedback. We are listening carefully, learning a lot how to do things better next time and reviewing each and every of your concerns. We are intensively working with the communities on a revised, more structured and clarified version of our Terms of Service. The new revised version will be released in the forthcoming days. We will notify you when it becomes available on our website.

    EDIS would like to provide you with a brief preview of what will be changed:

    Tor entry- and middle nodes are allowed if bandwidth consumption is limited to 5 Mbit/s
    IRC clients and bouncers are allowd, IRC servers and bots need to go
    Private VPNs for smaller communities (up to 10 users) are allowed
    Clarification regrding imprints on websites: The customer's full name and address must be present on a website (imprint) if required by applicable law.
    The customer is obliged to examine these directives and to comply with them according to the country's legislation.
    Clarification regarding adult material: banned from website hosting plans, but allowed on VPS and Dedicated infrastructure
    No open proxies or public VPN (services without authentication), anonymous FTP, open DNS resolvers not protected against reflection / amplification attacks

    Remaining paragraphs regarding Acceptable use of Services will remain unchanged.

    Thank you once again for all of your input, suggestions and criticism!

    Best regards,

    Yours EDIS Team

    Thanked by 1aglodek
  • ChuckChuck Member

    @Infinity580 said:
    I wrote them back again, that i have paid it until end of the year, the response was "I am sorry, i didnt saw that you had a Micro. Yes we do a refund". But it can take 5 Days, so lets wait.

    It's 5 days. Did you get money back?

  • NeoonNeoon Community Contributor, Veteran
    edited March 2015

    @Chuck Got mine back yeah.

  • MaouniqueMaounique Host Rep, Veteran

    So people were voting with their feet, huh?

    And this is BS:

    perennate said: Once you find yourself on the watchlist of various intelligence agencies, being interrogated by criminal police more often than you can have coffee a day, you know things must change.

    I mean, yeah, maybe, but what would police have against licensed and legal porn? That was clearly a religious stance, not a police issue.

  • johnlth93johnlth93 Member
    edited March 2015

    What is the rational behind these TOS?

    Sometimes we need to readjust some parameters in order to improve a service or get back onto the right track.
    It looks like EDIS slowly earned some kind of a "twilight zone" reputation and this not where we ever wanted to be seen.

    We support human rights and strong encryption, we breathe privacy and we are fascinated by the power of the internet and how fast it developed in the last couple of years. EDIS is a team of IT professionals and we love being part of such a great community and being able to provide you with a stable platform to make your ideas come true. We power various sectors of the world wide web and support global NGOs and NPOs with infrastructure, many of them free of charge.

    Now comes the point at which we had to react:

    Once you find yourself on the watchlist of various intelligence agencies, being interrogated by criminal police more often than you can have coffee a day, you know things must change.

    EDIS is greatful for your feedback. We are listening carefully, learning a lot how to do things better next time and reviewing each and every of your concerns. We are intensively working with the communities on a revised, more structured and clarified version of our Terms of Service. The new revised version will be released in the forthcoming days. We will notify you when it becomes available on our website.

    EDIS would like to provide you with a brief preview of what will be changed:

    >

    Tor entry- and middle nodes are allowed if bandwidth consumption is limited to 5 Mbit/s
    

    >

    IRC clients and bouncers are allowd, IRC servers and bots need to go
    

    >

    Private VPNs for smaller communities (up to 10 users) are allowed
    

    >

    Clarification regrding imprints on websites: The customer's full name and address must be present on a website (imprint) if required by applicable law. 
    

    >

    The customer is obliged to examine these directives and to comply with them according to the country’s legislation.
    

    >

    Clarification regarding adult material: banned from website hosting plans, but allowed on VPS and Dedicated infrastructure
    

    >

    No open proxies or public VPN (services without authentication), anonymous FTP, open DNS resolvers not protected against reflection / amplification attacks
    

    >

    Remaining paragraphs regarding Acceptable use of Services will remain unchanged.
    
    Thanked by 1cave
  • Maounique said: mean, yeah, maybe, but what would police have against licensed and legal porn? That was clearly a religious stance, not a police issue.

    In some countries it is really illegal to distribute porn, any kind of porn, even what you call "legal porn". But not in Austria as far as i know.

  • MaouniqueMaounique Host Rep, Veteran

    rds100 said: But not in Austria as far as i know.

    Exactly, I mean, this is not Saudi Arabia or the Vatican,

  • Yeah. And they say now that it is OK on a VPS or a dedicated servers, but forbidden on shared hosting. It probably makes some sense. Some countries block IPs with porn websites, and in a shared hosting with shared IPs this might result in the websites of non-porn customers being blocked.

  • Wow a bunch of few dollars per month customers all gather on one network, trash it and the folks who generally contribute to trashing are justifying it on here.

    Your "legal" torrent will kill a VPS node. You're "paying" for that under $7/mo service BUT your service is impacting 10 other customers paying under $7/mo. 100% understandable that you're thrown off the network to keep 10 other customers who don't cause I/O spikes or any issues happy.

  • doughmanes said: Your "legal" torrent will kill a VPS node

    ...what? How so? Even at full Gbit it's only around 100MB/s IO, which notably is 1/6th of the usual EDIS benchmarks on HDD and not even 1/20th at the SSD plans which certainly do not kill anything at all.

    Thanked by 1k0nsl
  • FuslFusl Member

    William said: 100MB/s IO,

    No. It is 100MB/s random IO, that makes a very huge difference, even on SSDs and alike.

  • MaouniqueMaounique Host Rep, Veteran

    Fusl said: random IO

    Fusl said: even on SSD

    Err, what? Since when random io on a ssd makes such a difference?

  • What is not clear to me is how EDIS will respond to DMCA after the TOS update?

    Let's say you run a private VPN on a dedicated server in Austria, and one of the 10 users download a file that result in EDIS recieving a DMCA notice. DMCA does not apply in Austria, so it should be ignored.

    But It would not suprise me if the new response is to send a SWAT team to your home.

  • NeoonNeoon Community Contributor, Veteran

    @DediHigh it should be, but EDIS could count it as "normal abuse report".

  • LeeLee Veteran
    edited March 2015

    DediHigh said: download a file that result in EDIS recieving a DMCA notice. DMCA does not apply in Austria, so it should be ignored.

    Ignoring a DMCA should never be misinterpreted as the provider being willing to ignore what someone is telling them you are doing.

    Thanked by 1marrco
  • perennateperennate Member, Host Rep

    DediHigh said: But It would not suprise me if the new response is to send a SWAT team to your home.

    Yes, you are right, EDIS is an international law enforcement agency.

  • NyrNyr Community Contributor, Veteran

    DediHigh said: What is not clear to me is how EDIS will respond to DMCA after the TOS update?

    They will probably let you know to fix the problem, as any reasonable provider will do.

    DediHigh said: Let's say you run a private VPN on a dedicated server in Austria, and one of the 10 users download a file that result in EDIS recieving a DMCA notice. DMCA does not apply in Austria, so it should be ignored.

    They can process it as a normal abuse notice, and probably they will. DMCA not being applicable in Europe doesn't make uploading copyrighted stuff legal.

    Thanked by 1aglodek
  • MaouniqueMaounique Host Rep, Veteran

    Nyr said: They can process it as a normal abuse notice, and probably they will. DMCA not being applicable in Europe doesn't make uploading copyrighted stuff legal.

    Yes, we receive "DMCA" from India, some even include threats, but, while we do tell the sender this is not US and should rephrase according to EU law, if the links to bollywood "movies" check out, we do suspend.
    US or EU, copyright infringement, is still a crime. If someone wishes to be no longer, should act to change the laws, not hide in a VPS and create issues for the provider.

    Thanked by 1marrco
  • @Maounique said:
    EU, copyright infringement, is still a crime

    Says who? Certainly not the law. In EU it is criminal ONLY IF a specific condition is established, otherwise it's a civil offence. But I guess that doesn't matter, we should label everything criminal and be done with it, right?

  • MaouniqueMaounique Host Rep, Veteran

    Criminal: against the law, sorry, English is not my first language.

  • or material not deemed in good taste is not permitted

    I read the entire TOS and I keep finding things like this, which are completely dependent on a person's personal values/interpretation.

    Example: take the quote above... They basically can terminate you for whatever reason they come up with and say "It's not in good taste".

    That iceland location is pretty much useless now. This TOS defeats all the reasons to host in iceland.

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