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I haven't argued with you at all. I'm simply disappointed that someone came and derailed my thread asking for thoughts on spam, and whether my methods of stopping it would be intrusive. You came in ranting about how you paid for something therefore you "deserve" it. That was unnecessary and completely incorrect. I refuse to believe that any mature adult could do something so childish, hence the label. If you have nothing productive to add to the discussion, you may leave.
I stated that I would not pay for restrictions. Do you really think you are making people want to buy from you by acting this way? Who are you to give orders to others in a forum? If you don't like opinions then you should leave.
I haven't given any orders. I have given you the best possible option for someone who doesn't wish to add anything productive to the discussion. Your statement of "not paying for restrictions" was clearly incorrect, and all you've done is argue the following:
"I paid so i shouldn't be restricted!!!!!!"
Right. You paid for everything agreed upon in the terms of the service. It's as simple as that. You don't go to a fast food joint, order a hamburger, then demand cheese because you don't want to be restricted. You agreed to buy a burger without cheese. If you wanted cheese, you should have ordered the cheese.
And yes, I hope people order from SharkNode after viewing my completely straightforward policy in dealing with a) difficult customers and b) abuse and spam. I have nothing to hide, and have simply asked you to leave if you're not going to contribute to the discussion I started.
Thanks for understanding.
As a legitimate customer, I am ok to provide any information that a host desires, provided the information asked is not too private & intrusive and the host themselves are not hiding their own information from public. Like am ok to send a scan of my CC after masking cvv and few digits or a phone call etc. At the same time I would like the host also to reveal his full business information.. so that I am comfortable to to know with whom I am dealing with.
Clearly, I dont want to share node or server with any abuser or spammer. So for that I will help my host to do that. Just my 2c.
Why pay for your restricted service when I can pay for a non restricted service that is probably cheaper?
It's as simple as that.
Exactly. I go to the fast food joint that gives me septuplicate cheese on my sub at no extra charge, because they like having customers.
Maybe you should start contributing to your own discussion.
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There's more to a VPS than smtp restrictions and pricing. If you don't like it, don't buy it. However, that doesn't mean a host/provider owes you anything or shouldn't be restricting ports. You might go to a "non restricted" host, and end up receiving blacklisted IPs, or have a high risk of abusive neighbors. There's plenty of other factors that would sway the argument in favor of the provider that rate limits.
Right. You can go get the extra "cheese" for free. The rest of us will sit back and have a slice of aged cheddar while you munch on velveeta. Differences in network quality and vps stability apply even in the low-end scene. The entire point of this thread was to see if there was anything I missed in order to provide a better experience for my clients. This clearly went way over your head.
My contribution will be complete when I slay the troll.
Good to hear from the other side as well. You're one of the few!
I am neither a troll nor 12 years old, nor a difficult customer. You are just being an ass.
Yeah right. Like your $17 VPS resold from ramnode beats a 2€ OVH VPS. You are clearly delusional.
I won't buy it like I have stated multiple times before. I have never received a blacklisted IP address, nor has anyone on my nodes been abusive.
Go ahead and rate limit your snake oil. No one's going to buy it from a person like you anyway.
I rest my case.
We don't resell RamNode VPS. RamNode doesn't even offer Xen. If they had a reseller program, I would consider it. They're a great host.
My current clients disagree.
I'm no longer going to be responding to you as I feel I've derailed this thread long enough. It was unprofessional and naive of me to think I could talk sense into someone who's delusional enough to come up with claims such as the above.
I am however, open to more suggestions and thoughts. Here is my current plan:
default rate limit: 100/hour
send in a ticket to get it raised to: 250/hour
verify phone to get it raised to: 1000/hour
prepay 2 months extra to get limit lifted. (non refundable if terminated due to spam)
verify id with official scan to get limit lifted.
Yes, very unprofessional and delusional of you to think you could compete with OVH, Hetzner, online.net or reputable let providers by rate limiting your overpriced VPS's and once being told that, labelling the messenger as a troll, bad customer and 12 year old.
@4n0nx Some people prefer dealing with companies that care about their customers. Let alone often providing better and more personalised support. Vote with your wallet, not with your words in an unrelated topic.
@Jonchun I would be against rate-limiting myself. If I did do it, I would probably make it higher + have a daily limit (rarely do sites email in large quantities unless its a mass email which is usually done quickly).
I would instead recommend doing detection (then limit and open a ticket for review) or filtering depending on your preferences.
Under no condition would I recommend taking government ID. Its a recipe for disaster (sued if you get hacked, PCI compliance and laws of various countries). Furthermore, despite understanding your pain and the importance of the issue I wouldn't give you a copy of my government ID.
Got it. Will take this into account. You're okay with a phone call though?
Depends, if its instant I would consider it. If it involves me waiting around expect no purchase or a refund request (if delay not disclosed).
A phone call to release the restrictions might be ok, it would really depend on what I was deploying there, and how much I wanted your services.
VPS provisioning would be instant. It would be a phone call to release restrictions.
As I have stated a billion times, I do vote with my wallet. The few LEB providers I have been with are awesome: Not really any restrictions and a working VPS for a small price. Their support is great,too (24/7), except I never need it other than to ask things that are not specified on the site.
No clue how they do their fraud screening, but that's the way it should be. Invisible.
Which providers are you with? They must be top notch to fit all of your requirements.
Nice. I did not know this.
I was hesitating on moving some stuff within Incero.
I don't want to move things around all the time.
I really like the idea that was proposed where the emails are initially rate limited and if you want to unblock it (or raise the limit) then you have to prepay for 2 additional non-refundable months (or whatever). I have many LET VPS boxes and I do use some of them for email but I'm totally fine with the idea of jumping through a hoop to enable higher-volume mail. It's kind of a hassle and some customers might choose other providers but I think it's perfectly understandable that providers have to implement certain hurdles to prevent fraud and spam.
send in a ticket to get it raised to: 250/hour
verify phone to get it raised to: 1000/hour
verify id with official scan to get limit lifted.
This would be fine with me, as long as it's mentioned upfront in the TOS so potential customers adjust their expectations, e.g. to avoid the annoyance of setting up a mailing list system for a client/friend and hit the limit on launch. I would much prefer to prepay extra to get the limit lifted though, ID/phone verification only as last resort.
This is an old thead so I have no idea how it bumped so high, but I'm essentially doing the prepayment idea in terms of lifting SMTP for my new brand. It seems to be the most popular choice.