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Comments
I doubt most people do.
Yeah, but they don't know you, which is kind of the point. You are in effect saying they should trust anyone and everyone who walks in.
Each fraudulent customer comes with:
It does not take many fraudulent orders to eliminate profits from honest ones.
@MiTgib that's the funny thing with doing business: You both start out without any history with each other.
When I signed up with your company I did not know you, you did not know me.
Based on the comments on LEB I had enough confidence to give it a try. I passed your sign up process, so you were willing to try it too. You gave me a vps, I paid you a year up front.
Why would I have to be the one to proof my trustworthyness with a copy of my passport?
Honestly, I've never asked anyone for any more justification, I either accept the order or I refund their money and we both walk away. If I was selling dedicated servers, I would ask for more though, but I agree, for a cheap VPS, even 2-3 months in, I've been burnt on the deal, so I put the VPS back up for sale and keep on going and hope I don't lose too much on the deal. I hate to say this, but Brazil residents have burnt me one too many times that I am seriously considering alternatives for new clients from that location.
@ Damian,
I do not have a problem with verification, but there is a point where the verification gets too much.
@miTgiB,
Part of my point: It is a 2 sided transaction. If you get burnt often by a type of customers too often you have the right to refuse the transaction.
If customers from country x cause you damage then the simple solution is: don't accept customers from that country.
We too! Only got phishing professionals and chargeback! Damn...
@Gallus how is showing photo ID 'too much'? For your $20 account alone they will loose all that money plus some if one fraud order comes through. If you don't trust the business enough to give them your photo ID maybe you shouldn't be signing up for services with them?
Hmm, strange. The only Brasilian order that managed to get past maxmind is a very good customer - always pays on time, zero trouble, etc.
Maybe some good guy is with us (I don't remember) but lately all the phishing report we received were from Brasilian and Daniela told me that our first chargeback request (for 6 transactions) arrived from a Brasilian (all payments for 2 vps for 3 months)...
@Corey Exactly: I won't.
I trust some enough to pay them up front without knowing for sure that they will be around for the entire period to provide the service I paid for.
It is not entirely unknown for hosts to disappear....
The ones I might trust with my photo ID are the ones that I do business with. But they know me as a paying, non abusing customer so will never ask for it.
If I don't give reason to be distrusted I expect some trust in return. If not: no problem, it's a big world.
I do have a good number of fantastic customers from Brazil, it's the amount of fraud also coming from there that has me looking at other ways to continue to allow the good without accepting the bad and ugly.