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Colocrossing LA down?
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There was no fire. That remark came from someone being funny, or trying to be.
So, you made major changes that could have, and did, result in a major outage for a good portion of your customers, IN THE MIDDLE OF THE BUSINESS DAY? How about 2AM, and a pre-planned and customer notified maintenance window?
Adding new peers / upstreams is not major changes usually. It only resulted in an outage because they fatfingered / screwed something.
And usually it's better to do these non-service affecting things during the day, when the staff is fully awake, etc.
Also when you are dealing with international customers "2 am" means nothing. It might be 2 am at your place, but for many of your customers it's not 2 am.
Valid point. However, a two hour outage is not a minor thing.
That outage was during the middle of the business day pretty much everywhere in the US. ColoCrossing is a US company...
Since it isn't a very complicated change it should be no problem even if their staff is half asleep?
@shovenose there is another problem - they might need to coordinate details with the provisioning department of the upstream/peer they are adding. And that provisioning department has no reason to work at 2am usually.
Really i've added BGP configurations many times in my life and it never resulted in an outage. Their admin screwed something.
That makes sense. Yet we have proved yet again that CC is crap.
I've merged the three threads regarding this topic :-)
I don't think a personal mistake by someone means an entire company is crap?
I was gonna ask why he owes you a ski mask, but then I was like I don't even wanna know.
Because Jack is terrible at no getting caught, he's so Ugly everyone knows what he looks like. Ski mask resolves this issue.
Major player goes down! CC aka Colocrossing shuts down.
http://shortme.us/news.php?url=major-player-goes-down-cc-aka-colocrossing-shuts-down-96437
Yeah it was a mistake that was corrected within 2 minutes of consoling the equipment locally (we're going to improve out OOBM shortly in remote locations). We've added peers hundreds of times at this point, and this is the first time this has happened. Either way it's a bad lesson and we'll be changing our policies to make sure future similar work is scheduled and covered under a maintenance window.
We do not all live in the states. In Europe, this happened in the middle of the night
same here, I can't re-install my VPS or anything.
the network is extreamly slow at the moment
This thread is nearly 10 years old, maybe look before posting?
This thread dates from June 2014!
Thread closed