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Digital Realty Miami Holding Company Assets – No Response Since August 17th
Writing this here in hopes of getting traction or reaching a Digital Realty / Hivelocity representative who can help us finalize a simple hardware dispatch that has stalled through standard support channels.
Background:
We have been QuadraNet Miami customers continuously since 2011. Even after migrating all our active workloads off the infrastructure, we maintained and renewed our account without interruption—including through Hivelocity's acquisition—specifically to facilitate the retrieval of our hardware assets. The footprint was subsequently transitioned to Digital Realty.
Timeline & Issue:
- Ref Ticket: Hivelocity #1306704 / Email thread with Digital Realty MIA team.
August 17, 2026: The Digital Realty Remote Hands Manager at MIA10 explicitly confirmed in writing that our box of SSD drives was located, verified, and ready to ship. He provided the box dimensions ($14'' \times 16'' \times 12''$, 25 lbs) and requested a prepaid shipping label.
- August 17, 2026 (Same Day): We replied immediately, stating we were ready to generate the label, and requested the exact loading dock/pickup address, site contact phone number, and internal reference number required for the courier.
Since August 17: Complete silence. We followed up on Sept 3 and Oct 20 asking for those dock details so we could issue the label, but have received zero response.
Holding verified company-owned assets and going silent for over 70 days is completely unacceptable.
Comments
lol lmao
You emailed them a few times and that's it? No calls, nothing?
They don't respond.
We've have the exact same issue on the BuyVM since Christmas 2025. The week of Christmas of last year they email us telling us we need to move to another floor since they're decom'ing the quadranet cage. We tell them 'no, we need a minute to plan this out'.
That turned into radio silence where they only started replying to us in August/September of this year. They're looking to finally get things going in the next month or so, but its been pretty awful.
We're needing remote hands and we haven't been able to get any assistance either.
Been a bad time.
Francisco