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GreenCloud accused customer of blackmail: unused EPYCNYC cancelled, no refund, ticket closed
Happy 13th birthday @NDTN, what a joke support today lol
Site lagged like hell at noon flash sale, stock didn't update properly and I ended up buying the wrong plan (EPYCNYC). Cancelled right after paying. Never booted, 0 bandwidth used.
Opened a ticket asking for a refund, or just account credit so I could buy another plan, money wouldn't even leave GC. Look at how support handled it:
First Tu Do Anh ignored my request to escalate to a billing manager twice, kept 100% of my money, and asked me to pay $5 to get it back?? (Correction: I cancelled the VPS myself right after paying - staff didn't delete it, that wording was my mistake.)
Then Dzung Nguyen came in and said: "There was no website issue." (bro, everyone in this thread saw the site dying at noon)
Next reply he suddenly admitted: "The website was slow" lmao, then said I'm "blackmail"ing them just because I said I'd post the ticket here and contact my payment provider, then closed my ticket.
So basically: No refund -> "No website issue" -> "Pay $5 to recreate" -> "Ok website was slow" -> "You blackmail us" -> Ticket closed.
Keep 100% money + no VPS + refuse even store credit + want $5 more. Peak anniversary bundle.
Proof, same agent, 9 minutes apart:
Comments
Can we bring back rants with broken English instead of whatever the slop this is
pack your bag and go back to put the fries in the bag bro i aint read all that
.....
How do you accidentally order a server?
What is an unintended order?
Hey bro, just a heads-up: the owner of GreenCloudVPS is Vietnamese, so be careful when using their services. Even here in Vietnam, very few people use them—largely due to a public allegation that GreenCloudVPS deleted customer data without any valid justification.
It’s legit situation tho,
I like this (slop) poem 🤣 how can a slow website lead to ordering the wrong server? did you not read the product description before ordering?
Can you just send the ticket response...?
maybe if you let your AI agent run unattended
Buy wrong server because "website slow".
Pay for wrong server because "website slow".
Tell provider you will chargeback because "website slow".
Be shocked that provider is not willing to budge.
I have no idea how you people do it and why 99.95% when I fuckup and ask provider nicely to find some way that we both are happy it happens without a problem yet here we are.
u r right
editing,wait pls
my ai agent can't do it
How the hell LET have many rant posts but rarely have any screenshot or something as evidences?
You guy want people read your post and have same feeling with you, trust you like trust me bro, Does the provider need to give you free VPS for apologies?
At least not a @HostDZire thread.
~Vikas
Mjj us angry. Not gonna read that AI slop.
We cannot make an exception in this case. Your VPS was not terminated by our staff, an immediate cancellation request was submitted by you, and our system processed it automatically. Additionally, our refund policy regarding promotional plans is strictly enforced and clearly stated in both the product description and our TOS. While we offered more flexibility in the past, MJJs abused it and left us no choice but stricter policy now.
hostDzire has been quite good in my experience. I haven’t encountered any serious issues with the Singapore-based VPS I purchased a year ago.
Oh shit, again not about HostDZire
@NameBig is just kidding
Greencloud isn’t bad either. They’re a Top Host on LET for a reason; they just can’t satisfy everyone, like any other provider. There’s always someone who’ll blame you for things.
Seems like I need to update my message.
We can derail it easily into Hostdzire thread.
WHY DO YOU ASK US TO COPY-PASTE SO MANY LOCATIONS WHEN LAST SALE HAS ONLY INDIA?! @HostDZire
Is the question for me?
I'm kidding, I have 4 servers with @HostDZire and one with Greencloud, both of which are undoubtedly top providers.
~Vikas
screenshot is coming
Yes, it's the scheduled derailment
YES, WHY LAST POST HAS COPY-PASTA WITH 891571785781587 locations when there is only India on sale? This is outrageous, this is scam, this is {help grok insert something}
/ Derailing in process/
Okay, I think so. But did you see that the same thread has an offer for Canada servers? Later in the thread, we also posted offers for Singapore and Japan.
Okay, next time I’ll ask people to comment, “LET is Awesome” 
There’s nothing to be angry about in that comment
@NDTN Fair point, and fair correction: I cancelled it myself right after paying. I just fixed that line in the post, my wording was wrong there.
Funny though - that one slip gets a full paragraph, but your support calling me a blackmailer for saying I'd post the ticket and contact my payment provider gets... nothing? That's not my wording, that's a screenshot, same agent, 9 minutes apart, right above.
Keep the $25, your no-refund policy is your policy. Just don't expect me to also hand you a rewrite of what your own support wrote.