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Crunchbits is moving services into Synteq client area

2

Comments

  • crunchbitscrunchbits Member, Patron Provider, Top Host

    @Arirang said:
    Unlike many others, I’m not a big fan of them. A few years ago, they offered me two options: a refund for the remaining service period or an upgrade. However, they never provided the upgrade, nor did they issue a refund.

    That said, I still wish them all the best.

    Can do. Don't want to keep anyone's money, it's very possible lost on our side and a screw-up. If you want to share any details for myself/any staff to find it we can take care of it.

    @JohnFilch123 said:
    I also won something from crank last year but they quietly ignored it. Seems like very traditional thing for them.

    Not sure what you won, but in 95% of the cases if instructions followed we shipped/delivered/whatever. 5% is reserved for blaming @skorupion and easter dedis.

    @PuDLeZ said:
    Cool. I'll be waiting until for VFO to become available and then will migate pretty quickly. Honestly, I don't really need the server migration thing y'all made a guide about, I will just want to take a fresh/last backup since it will be easy for me to set up a new server. I'll keep an eye out for news about the other locations coming online.

    I think a lot of the users from here will do this as well, but it was important that (as a team) we didn't rely on the work/time of customers for a change we're implementing.

    I didn't write up a whole thing because I feel bad "spamming" forums about internal business activities (without a sale/special), but the gist:

    1. We're moving all services to our new portal/platform, and you will be given access to our newer hardware (H.A. pure NVMe stuff, etc) price matched to whatever we sold you long ago. In some locations we haven't fully rolled out a public-facing version of this yet (DFW, CHI, and VFO are first--all available by next week). I'm fine if you were at SPO and want to get the move done now and choose another site, etc. Don't worry about support load, we're all here specifically for this reason.
    2. A few random deals might be on some extreme oddball things (some old wonky-sized HDD VPSes, RAID-6 SSD disks with caching that suck and everyone should be happy to get off, etc). We may not be able to (technically) match it perfectly hence the need to just open a ticket. It's much easier to see what you actually have, and how we can solve it for you, rather than trying to guess via forum replies. The likely outcome is you're moved onto our resilient (and significantly faster) block HDD storage w/attached VPS. I want to give you the chance to actually copy data over/figure out a path before we just yeet or force anything without talking.
    3. There's a few other oddballs (one of you is still on a 3070 which I forgot was even in the datacenter and has to be upgraded).

    The short reasoning why on our side: datacenter space is a premium now, extremely hard to get (mostly just hard to actually deal with the sales people), new deals are all (best case) almost 2x per kW/mo than existing space, and we're solving it by moving more efficient gear in. I'd rather spend the money on capex for new gear that benefits both customers and us (we own it) rather than setting more opex on fire for datacenter owner to get his 9th lambo (makes me jealous).

    Re: Easter Dedis-- CHI, VFO, or DFW it's going to be your choice for a better server.

  • @crunchbits said:

    @Arirang said:
    Unlike many others, I’m not a big fan of them. A few years ago, they offered me two options: a refund for the remaining service period or an upgrade. However, they never provided the upgrade, nor did they issue a refund.

    That said, I still wish them all the best.

    Can do. Don't want to keep anyone's money, it's very possible lost on our side and a screw-up. If you want to share any details for myself/any staff to find it we can take care of it.

    @JohnFilch123 said:
    I also won something from crank last year but they quietly ignored it. Seems like very traditional thing for them.

    Not sure what you won, but in 95% of the cases if instructions followed we shipped/delivered/whatever. 5% is reserved for blaming @skorupion and easter dedis.

    @PuDLeZ said:
    Cool. I'll be waiting until for VFO to become available and then will migate pretty quickly. Honestly, I don't really need the server migration thing y'all made a guide about, I will just want to take a fresh/last backup since it will be easy for me to set up a new server. I'll keep an eye out for news about the other locations coming online.

    I think a lot of the users from here will do this as well, but it was important that (as a team) we didn't rely on the work/time of customers for a change we're implementing.

    I didn't write up a whole thing because I feel bad "spamming" forums about internal business activities (without a sale/special), but the gist:

    1. We're moving all services to our new portal/platform, and you will be given access to our newer hardware (H.A. pure NVMe stuff, etc) price matched to whatever we sold you long ago. In some locations we haven't fully rolled out a public-facing version of this yet (DFW, CHI, and VFO are first--all available by next week). I'm fine if you were at SPO and want to get the move done now and choose another site, etc. Don't worry about support load, we're all here specifically for this reason.
    2. A few random deals might be on some extreme oddball things (some old wonky-sized HDD VPSes, RAID-6 SSD disks with caching that suck and everyone should be happy to get off, etc). We may not be able to (technically) match it perfectly hence the need to just open a ticket. It's much easier to see what you actually have, and how we can solve it for you, rather than trying to guess via forum replies. The likely outcome is you're moved onto our resilient (and significantly faster) block HDD storage w/attached VPS. I want to give you the chance to actually copy data over/figure out a path before we just yeet or force anything without talking.
    3. There's a few other oddballs (one of you is still on a 3070 which I forgot was even in the datacenter and has to be upgraded).

    The short reasoning why on our side: datacenter space is a premium now, extremely hard to get (mostly just hard to actually deal with the sales people), new deals are all (best case) almost 2x per kW/mo than existing space, and we're solving it by moving more efficient gear in. I'd rather spend the money on capex for new gear that benefits both customers and us (we own it) rather than setting more opex on fire for datacenter owner to get his 9th lambo (makes me jealous).

    Re: Easter Dedis-- CHI, VFO, or DFW it's going to be your choice for a better server.

    Sounds like @crunchbits wants their own data center and Lambos

  • crunchbitscrunchbits Member, Patron Provider, Top Host

    @barbarza said:
    Sounds like @crunchbits wants their own data center and Lambos

    My hand is being forced, but no I really do not. I highly, hiiiighly prefer to pay people who specialize in building, maintaining, staffing, etc. It's a huge distraction. Little known fact is waaay early on (under the precursor to Crunchbits) we ran 2 of our own wholly self-owned facilities (~1.5MW). Awful experience. You never plan for exigent circumstances such as the local noxious weed board from the county complaining about your neighbors overgrown property has ability to threaten your business operations.

  • JohnFilch123JohnFilch123 Member
    edited September 23

    @crunchbits said: Not sure what you won, but in 95% of the cases if instructions followed we shipped/delivered/whatever

    https://lowendtalk.com/discussion/comment/4396675/#Comment_4396675 have not noticed any instructed, please guide.

  • SmigitSmigit Member
    edited September 23

    @JohnFilch123 said:

    @crunchbits said: Not sure what you won, but in 95% of the cases if instructions followed we shipped/delivered/whatever

    https://lowendtalk.com/discussion/comment/4396675/#Comment_4396675 have not noticed any instructed, please guide.

    These are the outstanding Easter Dedi’s. No instructions have gone out for these ones yet.

    @crunchbits said:
    5% is reserved for blaming @skorupion and easter dedis.

    And

    @crunchbits said:
    Re: Easter Dedis-- CHI, VFO, or DFW it's going to be your choice for a better server.

    Thanked by 1JohnFilch123
  • @Smigit said: These are the outstanding Easter Dedi’s

    Oh, interesting to know what will happen to those.

  • SmigitSmigit Member
    edited September 23

    @JohnFilch123 said:

    @Smigit said: These are the outstanding Easter Dedi’s

    Oh, interesting to know what will happen to those.

    They’ve been waiting on the new panel. I take them to be close and there was an ETA for August most recently.

    also I forgot who pinged me but slight update re: Easter dedis-- they're coming on the new platform, hence my tardiness so we don't have to just move you. ETA August for that to ship and be ready.

    So looks like it’ll be pretty soon

    Thanked by 1JohnFilch123
  • Just went through this process thinking it would be a pain and I'd come out with a different price/worse specs but I was pleasantly surprised by the support and the outcome. Highly recommending Crunchbits going forward.

    Thanked by 3benha Smigit Xrmaddness
  • @openid said:

    @PuDLeZ said: Yeah, I did the account migration thing but holding off on the server migration for now. I'm like others, wanting more details. Especially regarding the server location. Like, if I migrate this week/weekend, will it still be in PA even though it says the location is out of stock?

    >

    me too.

    I am waiting for further information about VPS migration, if such information exists.

    And i saw this .Does the statement “Migrate now and get 10% off add‑ons and upgrades, price matched, better hardware, and auto failover” indicate that a 10% discount will be applied to the original price, or is it based on the new price?

    Is the original configuration exactly the same?

    There are many doubts;how about a Q&A.

    @crunchbits Sorry to interrupt, could you tell me if there will be a more convenient migration method in the future? Or should I open a ticket and provide the configuration details of my old server now? According to your migration guide, it appears a new machine must be purchased on the new platform beforehand. Thank you for your response.

    Thanked by 1benha
  • @openid said:

    @openid said:

    @PuDLeZ said: Yeah, I did the account migration thing but holding off on the server migration for now. I'm like others, wanting more details. Especially regarding the server location. Like, if I migrate this week/weekend, will it still be in PA even though it says the location is out of stock?

    >

    me too.

    I am waiting for further information about VPS migration, if such information exists.

    And i saw this .Does the statement “Migrate now and get 10% off add‑ons and upgrades, price matched, better hardware, and auto failover” indicate that a 10% discount will be applied to the original price, or is it based on the new price?

    Is the original configuration exactly the same?

    There are many doubts;how about a Q&A.

    @crunchbits Sorry to interrupt, could you tell me if there will be a more convenient migration method in the future? Or should I open a ticket and provide the configuration details of my old server now? According to your migration guide, it appears a new machine must be purchased on the new platform beforehand. Thank you for your response.

    Feel free to open a ticket and I can get that sorted for you !

    Thanked by 1openid
  • anakaraanakara Member
    edited September 24

    Oh, I clicked the transfer button via the link, it said it was complete, but it seems the VPS hasn't been transferred yet.
    Update: It's now visible in Legacy.

    Thanked by 1benha
  • MannDudeMannDude Patron Provider, Veteran

    @CubArchive said:
    They quietly removed the option to pay with cryptocurrencies, even though they had been promoting this payment method as part of their “privacy-friendly” image, etc. (I don’t count BitPay, which requires an account and KYC verification, as a cryptocurrency payment method.)
    Wouldn’t it at least be worth making a clear announcement or offering an alternative?
    That sucks.

    I just gave them $1,600 yesterday in crypto. 🤷

    Thanked by 3forest rpqu Xrmaddness
  • CubArchiveCubArchive Member
    edited September 24

    @MannDude said:

    @CubArchive said:
    They quietly removed the option to pay with cryptocurrencies, even though they had been promoting this payment method as part of their “privacy-friendly” image, etc. (I don’t count BitPay, which requires an account and KYC verification, as a cryptocurrency payment method.)
    Wouldn’t it at least be worth making a clear announcement or offering an alternative?
    That sucks.

    I just gave them $1,600 yesterday in crypto. 🤷

    From Crunchbits Discord:

    https://discord.com/channels/1115069545896489053/1129469505911926815/1543322044253479084

    And apparently they even recommend going to IncogNET instead if you want non-kyc crypto lol:

    Maybe you still had access to another arrangement as a reseller or you did the KYC, but for regular customers the only crypto option they currently point to is BitPay, which kind of defeats the point of offering crypto in the first place.

  • MannDudeMannDude Patron Provider, Veteran

    @CubArchive said:

    @MannDude said:

    @CubArchive said:
    They quietly removed the option to pay with cryptocurrencies, even though they had been promoting this payment method as part of their “privacy-friendly” image, etc. (I don’t count BitPay, which requires an account and KYC verification, as a cryptocurrency payment method.)
    Wouldn’t it at least be worth making a clear announcement or offering an alternative?
    That sucks.

    I just gave them $1,600 yesterday in crypto. 🤷

    From Crunchbits Discord:

    https://discord.com/channels/1115069545896489053/1129469505911926815/1543322044253479084

    And apparently they even recommend going to IncogNET instead if you want non-kyc crypto lol:

    Maybe you still had access to another arrangement as a reseller or you did the KYC, but for regular customers the only crypto option they currently point to is BitPay, which kind of defeats the point of offering crypto in the first place.

    Ah, IDK. I just know the legacy panel removed crypto options for a bit but then it reappeared to me in the new panel. Topped up the account and paid some bills yesterday, though I don't particularly like BitPay.

    We're slowing down on new orders at the moment (by design) by forcing longer payment cycles at the moment. This is temporary, and to sort of slow/control growth. We haven't deployed new servers with Crunchbits in a while. (Though I need to re-review some of our billing, I think some previously LTO servers may now finally be paid off. We have a mixed bag of LTO / owned and colo servers with them and I'm awful at keeping track)

    Thanked by 1yoursunny
  • @benha said:

    @openid said:

    @openid said:

    @PuDLeZ said: Yeah, I did the account migration thing but holding off on the server migration for now. I'm like others, wanting more details. Especially regarding the server location. Like, if I migrate this week/weekend, will it still be in PA even though it says the location is out of stock?

    >

    me too.

    I am waiting for further information about VPS migration, if such information exists.

    And i saw this .Does the statement “Migrate now and get 10% off add‑ons and upgrades, price matched, better hardware, and auto failover” indicate that a 10% discount will be applied to the original price, or is it based on the new price?

    Is the original configuration exactly the same?

    There are many doubts;how about a Q&A.

    @crunchbits Sorry to interrupt, could you tell me if there will be a more convenient migration method in the future? Or should I open a ticket and provide the configuration details of my old server now? According to your migration guide, it appears a new machine must be purchased on the new platform beforehand. Thank you for your response.

    Feel free to open a ticket and I can get that sorted for you !

    nice, I will do that. I would also like to ask whether Dallas is currently the only node available. I might be interested in a Washington node. Is there a planned launch schedule? If it is before the deadline you mentioned, so can I migrate to the Washington node?

    Thanked by 1benha
  • JabJabJabJab Veteran
    edited September 24

    @openid said:
    nice, I will do that. I would also like to ask whether Dallas is currently the only node available. I might be interested in a Washington node. Is there a planned launch schedule? If it is before the deadline you mentioned, so can I migrate to the Washington node?

    Gonna leak my own tickets. Duh.

    (...) DFW is available if that works. Otherwise we should have capacity in CHI and VFO in the coming few weeks. (...)

    (...) However, once on our new VM platform, we'll be able to migrate directly between sites(...)

    Thanked by 3Smigit openid benha
  • yoursunnyyoursunny Member, IPv6 Advocate
    edited September 24

    @barbarza said:
    Sounds like @crunchbits wants their own data center and Lambos

    Thanked by 2rpqu benha
  • crunchbitscrunchbits Member, Patron Provider, Top Host

    @yoursunny said:

    @barbarza said:
    Sounds like @crunchbits wants their own data center and Lambos

    A real classic.

    Thanked by 3rpqu benha Xrmaddness
  • crunchbitscrunchbits Member, Patron Provider, Top Host

    @MannDude said:

    Ah, IDK. I just know the legacy panel removed crypto options for a bit but then it reappeared to me in the new panel. Topped up the account and paid some bills yesterday, though I don't particularly like BitPay.

    We're slowing down on new orders at the moment (by design) by forcing longer payment cycles at the moment. This is temporary, and to sort of slow/control growth. We haven't deployed new servers with Crunchbits in a while. (Though I need to re-review some of our billing, I think some previously LTO servers may now finally be paid off. We have a mixed bag of LTO / owned and colo servers with them and I'm awful at keeping track)

    Correct, it works in new one (old panel disabled and we just had extended/forgave historic crypto stuff in the interim iirc).

    N-no d-don't review them

  • @crunchbits said:

    @yoursunny said:

    @barbarza said:
    Sounds like @crunchbits wants their own data center and Lambos

    A real classic.

    Lambos is cheaper than B300 lol

    Thanked by 3benha barbarza forest
  • FAT32FAT32 Administrator, Deal Compiler Extraordinaire

    Can I transfer to Singapura

    Thanked by 1rpqu
  • crunchbitscrunchbits Member, Patron Provider, Top Host

    @FAT32 said:
    Can I transfer to Singapura

    Best I can do is Johor

  • olokeoloke Member, Host Rep

    @openid said: nice, I will do that. I would also like to ask whether Dallas is currently the only node available.

  • crunchbitscrunchbits Member, Patron Provider, Top Host

    Every day @AlexBarakov tells me he's "almost ready" as he sends me new pics of his porsches.

  • @crunchbits said:
    Every day @AlexBarakov tells me he's "almost ready" as he sends me new pics of his porsches.

    Soon™ eh
    image

    Thanked by 1benha
  • @JabJab said:

    @openid said:
    nice, I will do that. I would also like to ask whether Dallas is currently the only node available. I might be interested in a Washington node. Is there a planned launch schedule? If it is before the deadline you mentioned, so can I migrate to the Washington node?

    Gonna leak my own tickets. Duh.

    (...) DFW is available if that works. Otherwise we should have capacity in CHI and VFO in the coming few weeks. (...)

    (...) However, once on our new VM platform, we'll be able to migrate directly between sites(...)

    So...Does this mean that if I migrate to Dallas now, I will be able to migrate to other locations later, such as the western US like Washington or other place? Is this free? If i cant, may I wait for another suitable node to become available to migrat? could u take me this question if ur available? @crunchbits :)

    Thanked by 1rpqu
  • @openid said:

    @JabJab said:

    @openid said:
    nice, I will do that. I would also like to ask whether Dallas is currently the only node available. I might be interested in a Washington node. Is there a planned launch schedule? If it is before the deadline you mentioned, so can I migrate to the Washington node?

    Gonna leak my own tickets. Duh.

    (...) DFW is available if that works. Otherwise we should have capacity in CHI and VFO in the coming few weeks. (...)

    (...) However, once on our new VM platform, we'll be able to migrate directly between sites(...)

    So...Does this mean that if I migrate to Dallas now, I will be able to migrate to other locations later, such as the western US like Washington or other place? Is this free? If i cant, may I wait for another suitable node to become available to migrat? could u take me this question if ur available? @crunchbits :)

    Yes -- and yes. We’ll likely have a feature allowing customers switch between sites themselves later. For the near term, support will handle it at no cost.

  • any yabs for DFW?

  • zedzed Veteran

    what if you don't have any services at all, can you still migrate to location of choosing

  • @FAT32 said:
    Can I transfer to Singapura

    Oh, hi legend

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