[solved] Deluxhost

JunjieYe

Today I bought a 12eur/annually vps from https://deluxhost.net/en/deals/d , but it always stuck at "OS installation" ,so I open the VirtFusion panel. Then I found that VPS deployment fails at the "Gathering build configuration" step, even tried several kinds of OSs. Sometimes it can pass "Gathering build configuration" step, but failed at "Creating configuration" or "Installing operating system" step.
I opened a ticket to ask about the problem. The customer just told me to restart the setup process and check again. I did as instructed, but the problem wasn't solved at all.

Update: the problem has been solved after several hours.

JohnFilch123

Another one. Well...

JabJab

Amazing.

dbadude

not so deluxe

DeluxHost

Hi, to be completely honest, posting about a “bad experience” after you bought a server a few hours ago, due to a problem we're already aware of on the nodes in Germany and are currently fixing, I think is quite unusual.

The urge to complain probably outweighed the desire to wait.

We will still let our customers know when this little bug is fixed in our post.

barbaros

@DeluxHost said:
Hi, to be completely honest, posting about a “bad experience” after you bought a server a few hours ago, due to a problem we're already aware of on the nodes in Germany and are currently fixing, I think is quite unusual.

The urge to complain probably outweighed the desire to wait.

We will still let our customers know when this little bug is fixed in our post.

I'm sorry but what a bullshit answer is that?

Customer buys the server -> Can't install server

Literally can't use your service 5 minutes after buying it. And you say you are already aware of it.

You as a provider can offer 2 things:

1-) Temporarily move user to different region till this issue is solved
2-) Manually set up a server temporarily of the customer's choice.

You are not happy because the customer can't use their service right after buying it because of known ongoing issue?

OR if it's known issue, stop selling at Germany region till it gets fixed?

alincupunct

@barbaros said:

@DeluxHost said:
Hi, to be completely honest, posting about a “bad experience” after you bought a server a few hours ago, due to a problem we're already aware of on the nodes in Germany and are currently fixing, I think is quite unusual.

The urge to complain probably outweighed the desire to wait.

We will still let our customers know when this little bug is fixed in our post.

I'm sorry but what a bullshit answer is that?

Customer buys the server -> Can't install server

Literally can't use your service 5 minutes after buying it. And you say you are already aware of it.

You as a provider can offer 2 things:

1-) Temporarily move user to different region till this issue is solved
2-) Manually set up a server temporarily of the customer's choice.

You are not happy because the customer can't use their service right after buying it because of known ongoing issue?

OR if it's known issue, stop selling at Germany region till it gets fixed?

No no can’t stop selling services that don’t work!
Get off LET and fix your shit.

DeluxHost

@barbaros said:

@DeluxHost said:
Hi, to be completely honest, posting about a “bad experience” after you bought a server a few hours ago, due to a problem we're already aware of on the nodes in Germany and are currently fixing, I think is quite unusual.

The urge to complain probably outweighed the desire to wait.

We will still let our customers know when this little bug is fixed in our post.

I'm sorry but what a bullshit answer is that?

Customer buys the server -> Can't install server

Literally can't use your service 5 minutes after buying it. And you say you are already aware of it.

You as a provider can offer 2 things:

1-) Temporarily move user to different region till this issue is solved
2-) Manually set up a server temporarily of the customer's choice.

You are not happy because the customer can't use their service right after buying it because of known ongoing issue?

OR if it's known issue, stop selling at Germany region till it gets fixed?

I don't think you understand the problem, it started 3 or 4 hours ago and was resolved a few minutes ago. I don't think anyone would ever be offended by waiting for a fix some hour.

We have no option to migrate elsewhere in Germany, otherwise we would have already done so.

@JunjieYe could confirm that is solved i think.

EDIT: I'm sorry if I seemed rude, that wasn't the intent obviously.

JunjieYe

@DeluxHost said:

@barbaros said:

@DeluxHost said:
Hi, to be completely honest, posting about a “bad experience” after you bought a server a few hours ago, due to a problem we're already aware of on the nodes in Germany and are currently fixing, I think is quite unusual.

The urge to complain probably outweighed the desire to wait.

We will still let our customers know when this little bug is fixed in our post.

I'm sorry but what a bullshit answer is that?

Customer buys the server -> Can't install server

Literally can't use your service 5 minutes after buying it. And you say you are already aware of it.

You as a provider can offer 2 things:

1-) Temporarily move user to different region till this issue is solved
2-) Manually set up a server temporarily of the customer's choice.

You are not happy because the customer can't use their service right after buying it because of known ongoing issue?

OR if it's known issue, stop selling at Germany region till it gets fixed?

I don't think you understand the problem, it started 3 or 4 hours ago and was resolved a few minutes ago. I don't think anyone would ever be offended by waiting for a fix some hour.

We have no option to migrate elsewhere in Germany, otherwise we would have already done so.

@JunjieYe could confirm that is solved i think.

OK, the problem is solved now.

DeluxHost

@JunjieYe said:

@DeluxHost said:

@barbaros said:

@DeluxHost said:
Hi, to be completely honest, posting about a “bad experience” after you bought a server a few hours ago, due to a problem we're already aware of on the nodes in Germany and are currently fixing, I think is quite unusual.

The urge to complain probably outweighed the desire to wait.

We will still let our customers know when this little bug is fixed in our post.

I'm sorry but what a bullshit answer is that?

Customer buys the server -> Can't install server

Literally can't use your service 5 minutes after buying it. And you say you are already aware of it.

You as a provider can offer 2 things:

1-) Temporarily move user to different region till this issue is solved
2-) Manually set up a server temporarily of the customer's choice.

You are not happy because the customer can't use their service right after buying it because of known ongoing issue?

OR if it's known issue, stop selling at Germany region till it gets fixed?

I don't think you understand the problem, it started 3 or 4 hours ago and was resolved a few minutes ago. I don't think anyone would ever be offended by waiting for a fix some hour.

We have no option to migrate elsewhere in Germany, otherwise we would have already done so.

@JunjieYe could confirm that is solved i think.

OK, the problem is solved now.

Thanks for confirm it sir, for any problem feel free so to send me a dm for help ❤️

rpqu