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Unusable Servers and a Global AxusHost Network Crisis
I am writing to express my extreme frustration with the ongoing AxusHost network outage, which has now persisted for 6 days. This is no longer a minor inconvenience; the technical failures are catastrophic, rendering our servers completely unusable.
What started as a "scheduled maintenance" has spiraled into a global network collapse. Customers are experiencing severe packet loss, crippling latency, and intermittent connectivity that makes running any critical service impossible. The status page admits that the network "has not yet fully returned to normal," but for us, the service has been effectively down for the entire week.
The situation is unacceptable for several reasons:
o Global Impact: This isn't an isolated issue affecting a single region; the entire AxusHost network seems to be suffering from this upstream failure, impacting users worldwide.
o Unresponsive Ownership: Despite the severity of the situation, the owners and support team are virtually non-existent. There is no direct communication, no answers to tickets, and no accountability. We are left staring at status updates while our infrastructure sits dormant.
o Prolonged Outage: A "scheduled" maintenance lasting over a week with no clear end date indicates a catastrophic mismanagement of the network infrastructure.
The fact that the company has brought a new upstream online but is still struggling with the "existing connection" while ignoring the needs of their paying customers speaks volumes about their priorities.
Owner of axushost: @djunior
Comments
What have you done about the catastrophic network outage so far? @fakeguy
How has your disaster recovery plan holding?