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VSYS permanently suspended my VPS without any technical explanation
stevekelal
Member
Hello everyone,
I'm sharing my experience with VSYS because I honestly don't know what else I could have done.
I was a VSYS customer for almost 2 years, and I still had around 4 months remaining on my VPS when it was suddenly and permanently suspended.
The only explanation I received was:
"During a security review, our system detected activity originating from your account that violates our Terms of Service."
No logs, no evidence, no timestamps, and no technical explanation were ever provided.
My VPS was hosting my WordPress websites and development Docker containers. I never intentionally used it to send spam, and I never used it as a mail server. My email services are hosted with a completely different provider.
After trying to understand what happened, I checked my VPS IP and found it listed on Spamhaus for suspicious email-related activity. I immediately contacted VSYS, explained that I genuinely had no idea what had happened, and asked them to review my case.
Unfortunately, every reply was exactly the same template response saying the suspension was final, the case was closed, there would be no refund, and no further communication would be provided.
I even contacted live chat hoping someone could at least ask the compliance team to review my case. Instead, I was told that abuse cases are not discussed via chat and was eventually asked to stop contacting their team.
What disappointed me the most wasn't that they enforce abuse policies. I fully understand that every hosting provider has to protect its infrastructure.
What disappointed me was the complete lack of transparency and the fact that I was never given a meaningful opportunity to explain my side or appeal the decision. It felt like I was judged, punished, and the door was immediately closed.
I genuinely feel that I was treated unfairly. If I had knowingly violated their Terms of Service, I wouldn't have spent hours trying to understand what happened and asking them to review my case.
Has anyone else experienced something similar with VSYS or another hosting provider?
Comments
@vsys_host any comment on this?
i was once also listed, to spmhaus type shit. do fixing my mail stuff (learning email) , and unblocked/delisted after request to them.
spamhaus is too aggresive even with some small misconfigure server.
but yes its provider side should not forcing, giving user time to fix their stuff before going forward block this and that, suspend this or that.
in ur case. idk mybe false positive or someone hacked ur server.
Yeah, that's what I'm thinking too. It could be a false positive, or something on the server may have been compromised without my knowledge.
I investigated the issue myself and found that Spamhaus had listed the network range, not just my VPS IP. The report references the entire /24 subnet and includes multiple IP addresses from the same range, which I found interesting.
If anyone wants to see the Spamhaus report, I'm happy to share the link. I'm trying to understand what actually happened, not hide anything.
damn, no other option than contact ur provider, explain its not ur fault. ask change ip / move different node/ location
You really should have worded your original post differently. As it reads its just your ip. The subnet changes things.
I tried everything. I explained my situation, asked them to investigate, asked whether the server had been compromised, asked for temporary access, even offered to migrate to a different node or a dedicated server.
Unfortunately, every single reply was exactly the same copy-and-paste message:
.....
Hello,
During a security review, our system detected activity originating from your account that violates our Terms of Service.
As a result, your account has been permanently suspended and access to the service has been blocked. This action was taken to protect the integrity of our infrastructure and other customers.
Please note that this suspension is final and will not be reversed. In accordance with our Terms of Service, the service is not eligible for a refund, and no data will be made available following the termination of the account.
This matter is considered closed. We will not be providing any further communication or correspondence regarding this case.
.....
They never answered any of my questions or acknowledged the information I provided.
Wow, that is... really poor service. I'll have to remember to stop recommending VSYS if that's how they deal with things.