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Comments
So I was right. It was really a layer 8 issue
Then I shall not renew two servers with Racknerd to balance that out.
For future reference, you misunderstand the word "difficult". Racknerd understood your request, gave you a price and offered to generate the invoice for you, fairly quickly. You, on the other hand, were difficult to make them use manual labour to generate an invoice outside their process to save you money and caused PR issues. All for some amount like $6 or less.
Stable business? Business vision?
I would guess, and that is a pretty qualified guess since I've been in the hosting business for over 30 years, that your little bravado here have made you a total loss for Racknerd, forever. They will never make a profit on your business, ever.
There is no actual gain in retaining long-standing clients that are actually costing the business more then they bring in. It is sometimes just easier to take that loss than fight the bad pr, but the customer will forever be a loss. I'm sure you feel like a winner, but believe me, in reality you're just a problem.
I'm not surprised @dustinc fixed whatever your problem was, he is often going the extra mile for his customers. That does not mean that the customer is right, he does it because it is easier to just take the loss than trying to explain things to idiots.
OP is a bit of a diva but in my eyes this thread was good PR. I wouldn't be surprised if it led to some people paying for more IPv4 addresses or VPS
I wouldn't have faulted RackNerd for handling things differently, but I respect it when providers take the high road
The topic itself isn't negative, but the OP is just wrong.
Also, just more support drain having to make more prorated invoices because they did it for this cunt.
First of all, you’re the idiot who didn't read the context correctly. Secondly, it wasn't possible to buy the add-on through the WHMCS panel; they had to generate the invoice manually. All they did was charge a prorated amount to align it with the VPS renewal date—since the VPS is paid annually—so now everything is billed as a single total, avoiding the need for two separate invoices.
well you were pretty dramatic which is maybe why everybody is being so dramatic in return, but for whatever it's worth i also would be surprised it wasn't done that way automatically.
anyway glad it worked out, racknode's generally very accommodating.
What context? You said twice they made it difficult without including the burden that you had to open a ticket without describing what the simple expectation was.
Other people might actually expect "difficult" like sending a wire transfer or KYC. Having to request an invoice for something you want to buy? Oh, the fucking labour and difficulty!