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Refund Request Pending for Over 5 Weeks – Ticket #1258525 – Calling @CloudCone
I am writing to share my ongoing refund experience with CloudCone and to seek visibility on this matter.
Timeline of Events:
- June 1, 2026: I submitted a refund request for my prepaid account balance of $16.00 (Ticket #1258525), as I had not purchased any VPS services.
- June 16, 2026: I received a bot response stating that my request had been forwarded to the Billing team and would be processed within 7-14 business days.
- Today (July 8): It has now been over 5 weeks (more than 30 days) since my initial request. The promised 7-14 business day timeframe has been exceeded by more than double.
What has happened since:
- I have followed up multiple times on the ticket.
- I received no further responses other than automated or generic replies.
- The ticket status remains "Acknowledged" with "Low" priority.
- I contacted Alipay, but they confirmed they cannot intervene in this cross-border transaction.
My situation is simple:
- I am not requesting a refund for a used VPS service or SLA credits.
- I am requesting my prepaid account balance, which CloudCone staff explicitly confirmed as refundable to my original payment method (Alipay) in writing.
Other users on LET have reported similar issues with CloudCone refunds being delayed for weeks or even months, with support going silent or using BBB/Alipay disputes as excuses to delay further[citation:2][citation:6][citation:7].
I am posting this thread for transparency and to ask @CloudCone to:
- Provide the Alipay refund transaction ID for my $16.00 balance
- Or provide a clear, concrete timeline for when this refund will actually be processed
I have all screenshots of the ticket, the bot response, and the follow-up exchanges ready as proof.
I sincerely hope we can resolve this without further escalation.
Thank you for reading.
ShaunXu
Comments
Chargeback 5 weeks ago.
they are branded scammer.
Welcome to let support, you refund time has been doubled.