RAVNIX offline?

wii747 · April 3

Will be requesting a refund as soon as possible

zed · April 3

Can't request refund until their shit is back online.

Saragoldfarb · April 3

@KeyGenMe said:

@Saragoldfarb said:
Mh... Server down. Client area down... Doesn't look good.

I told you last time, but you decided to play hero instead of making a backup and running ;-)

You did. Fuck... The blame is on me then . My failover kicked in right away so I'm fine though

Saragoldfarb · April 3

@RAVNIX said:
Hi everyone,

We sincerely apologize for all the inconvenience. We just became aware of this thread, and that's why this explanation is coming now rather than sooner. I'll keep it straight.

This was a planned datacenter move next week that emergency moved up to yesterday, but with no notice to customers?

Yes. This migration was originally planned about two weeks ago, but our new upstream kept delaying their end of the setup, which pushed the timeline out repeatedly. The latest plan was to send out notices starting today and carry out the migration between April 10th - 12th, with an estimated downtime of around 6 hours.

What went wrong: Our previous datacenter breached our contract and forced our on-site team out with essentially no notice. The decision to move immediately was made under pressure and without enough time to communicate properly with customers. That's on us - regardless of what triggered it, we should have found a way to notify you before anything went dark.

What's happening now: All servers and equipment have been physically moved to the new datacenter. The remaining issue is with our new upstream provider - what was agreed in contract is not being delivered on their end. We're in constant communication with their team to resolve this. From our side, it's a trivial configuration change, and we genuinely don't understand why it's taking this long on theirs.

It's very strange that the post disappeared, maybe it's not in someone's interests for it to be active.

The earlier thread was closed by a moderator - not by us. We don't know the reason. Our best guess is that it was flagged as a duplicate of an older thread. Either way, we're here now and happy to answer everything in this one.

I'm honestly getting tired of the constant unannounced downtime with my VPS provider, Ravnix.

You're right, and I won't sugarcoat it. What happened is not acceptable. It wasn't intentional, but that doesn't make it okay. We're a small company, we're learning hard lessons, and this one hurt - both you and us. Nobody sets out to burn the house down.

We hear the criticism and we deserve it.

What we're doing about it: We are working to resolve all remaining issues and get fully operational again as fast as possible. Once we're back up:
• Monthly customers will receive a two-week extension.
• Annual customers will receive a one-month extension.
• We will honor any refund requests or cancellations.

I know we've lost a lot of trust. We'll do everything in our power to earn it back, and to make sure something like this never happens again.

When will stuff be back and operational?

Edit: client area still down fwiw.

JohnnySac · April 3

The old data center was Cogent Fairfax, South Carolina, where/who is the new data center?

KeyGenMe · April 3

@JohnnySac said:
The old data center was Cogent Fairfax, South Carolina, where/who is the new data center?

Looks like they relocated to Ravnix’s basement.

wii747 · April 3

More like an ai basement

zed · April 3

I have responses to the slop but I'm holding off until I see if they actually come back online (and the circumstances) and if they actually process refunds.

Quazi · April 4

Update. Their client portal is back up. Can't start VPS though.

This was their reply when the VPS first went down prior to this extended downtime.

Erce T. Staff
Mar 31, 2026, 09:17 AM
Hi,

We've encountered a catastrophic failure on the hypervisor your server is residing on. We've now fixed the issue and booted your server for you.

zed · April 4

3d 22h 35m

KeyGenMe · April 4

@zed said:
3d 22h 35m

Do you believe in miracles… or just good timing?

wii747 · April 4

Down for 4 days now!

suyadi92 · April 4

Saragoldfarb · April 4

Still down

zed · April 5

vps online about 30mins ago

JoeMerit · April 5

@zed said: vps online about 30mins ago

where does it look like its hosted now?

wii747 · April 5

@JoeMerit said:

@zed said: vps online about 30mins ago

where does it look like its hosted now?

IP info is

US, South Carolina, Fairfax - RAVNIX LLC
74.50.10.xxx

Saragoldfarb · April 5

Supposedly came up. Still can't ping or ssh in.

Saragoldfarb · April 5

It's a massacre

Quazi · April 5

@Saragoldfarb said:
It's a massacre

Not sure where you're getting that from but as far as I know, they only have one datacenter in South Carolina.

zed · April 5

@wii747 said:

@JoeMerit said:

@zed said: vps online about 30mins ago

where does it look like its hosted now?

IP info is

US, South Carolina, Fairfax - RAVNIX LLC
74.50.10.xxx

Fairfax was the original location, not sure if still.

@Saragoldfarb said:
Supposedly came up. Still can't ping or ssh in.

Mine came up initially 12:42pm then again at 1:35pm (EST, GMT-4) and has been up since.
Server name isn't exposed anywhere I can find, but I'm in 74.50.11/24.
They've only got 4 /24 so i can't imagine they have many servers.

Saragoldfarb · April 5

@Quazi said:

@Saragoldfarb said:
It's a massacre

Not sure where you're getting that from but as far as I know, they only have one datacenter in South Carolina.

Oh, only the one in FFX is ravnix. Just unlucky with some servers at the moment

Saragoldfarb · April 5

@zed said:

@wii747 said:

@JoeMerit said:

@zed said: vps online about 30mins ago

where does it look like its hosted now?

IP info is

US, South Carolina, Fairfax - RAVNIX LLC
74.50.10.xxx

Fairfax was the original location, not sure if still.

@Saragoldfarb said:
Supposedly came up. Still can't ping or ssh in.

Mine came up initially 12:42pm then again at 1:35pm (EST, GMT-4) and has been up since.
Server name isn't exposed anywhere I can find, but I'm in 74.50.11/24.
They've only got 4 /24 so i can't imagine they have many servers.

I'm in 38.247.3.xxx

Still dead. Client area shows different though.

full_bars · April 6

My servers on 74.50.11/24 have been offline 5 days, 12 hours (and counting) since Tuesday 3/31 and are still down as I write this. I'm hoping the routing at the new DC will be an improvement over the previous Fairfax/Cogent. I will not be asking for a refund as my overall experience with this host has been positive. I got a good deal on these, and they're a small company, I don't expect them to have the same kind of reliability/uptime as AWS/GCP/Oracle.

Was it annoying? Yes. Could there have been better communication? Certainly. But am I refunding? Nah. I completely understand people's frustration... it's valid, and Im not happy with the lack of communication or the outage, but I planned for this. The disruption to my services has been minimal and my failovers kicked in immediately.

host_c · April 6

@lovelyserver said: Frequently grouped “recent deadpool / failure cluster” (late 2025 LET threads)

DeluxHost
host_c
HostDZire
Comet (CometVPS / Comet variants)
DediRock

These repeatedly appear together in LET discussions as:
    disappeared
    unreliable / long outages
    “likely or effective deadpool”

lovelyserver · April 6

@host_c said:

@lovelyserver said: Frequently grouped “recent deadpool / failure cluster” (late 2025 LET threads)
DeluxHost
host_c
HostDZire
Comet (CometVPS / Comet variants)
DediRock

These repeatedly appear together in LET discussions as:
    disappeared
    unreliable / long outages
    “likely or effective deadpool”

Yeah, definitely is something related to the funny comments that affect somehow ChatGPT's opinion.

We know we count on you. And you are on most of top 3's.

host_c · April 6

@lovelyserver said:
@host_c said:

@lovelyserver said: Frequently grouped “recent deadpool / failure cluster” (late 2025 LET threads)
DeluxHost
host_c
HostDZire
Comet (CometVPS / Comet variants)
DediRock

These repeatedly appear together in LET discussions as:
    disappeared
    unreliable / long outages
    “likely or effective deadpool”
Yeah, definitely is something related to the funny comments that affect somehow ChatGPT's opinion.

We know we count on you. And you are on most of top 3's.

I was just messing around, I love to do that , for me reading that was funny as shit.

zed · April 6

@RAVNIX said: We just became aware of this thread, and that's why this explanation is coming now rather than sooner.

I mean really. You gotta at least glance at the slop see if it makes you look worse.

zed · April 7

Has anyone triggered & received a refund?
Has @RAVNIX commented on the new location?

full_bars · April 7

My ryzen servers just came back online a few minutes ago. The routing at the new datacenter in Atlanta is excellent, quite the improvement over Fairfax/Cogent.

FiberLight is transiting through Telia (AS1299) as the upstream. Latency to Cloudflare (AS13335) is sitting at ~2ms, intra-Atlanta throughput is pushing ~292MB/s, and cross-country latency is a solid ~85ms. Besides the unexpected week offline, I'm happy with how this turned out.

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