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What happened to CloudCone? Was it hacked?

1235711

Comments

  • jackgojackgo Barred
    edited January 30

    @Murv said:
    No worries guys, I'm a professional at negotiating with terrorists.

    image

    sorry we are not accepting this offer
    And yes, we were listening to sigma girl while doing this;)

    p.s. colocrossing, cloudcone, dedirock hackers ;)
    we are back with new hits, but much bigger this time

  • MurvMurv Member, Megathread Squad

    @jackgo said: sorry we are not accepting this offer

    Sorry guys, I tried my best here.
    According to some insider these guys already had @emgh 's nudes.

    image

    Also @jackgo before you get banned, what's your favorite anime?

  • NyrNyr Community Contributor, Veteran

    @Cloudcone said:

    We also do not store personal [...] information of our users within virtualization platforms such as Virtualizor. Our investigation has found no evidence that customer databases [...] were accessed or compromised.

    How sure are you about this? By default, Virtualizor DOES store personal information from the costumer, and it has been accessed/used in previous breaches of other providers.

  • jackgojackgo Barred
    edited January 30

    @Murv said:

    @jackgo said: sorry we are not accepting this offer

    Sorry guys, I tried my best here.
    According to some insider these guys already had @emgh 's nudes.

    image

    Also @jackgo before you get banned, what's your favorite anime?

    We don't watch anime, and we have a lot accounts to switch on
    So, we will back soon after ban

    you see how we are good to people???

  • emghemgh Member, Megathread Squad
    edited January 30

    @jackgo said: We don't watch anime

    why would you assume you'd watch it together is this some queer hacking group?

    I agree though I don't watch anime either I find it a bit weird

    @Murv likes it though

    Thanked by 3oloke Murv mans_xd
  • MurvMurv Member, Megathread Squad

    @jackgo said: We don't watch anime

    Can I join you guys and we all watch some anime?

    Thanked by 3oloke host_c forest
  • @jackgo said:
    sorry we are not accepting this offer
    And yes, we were listening to sigma girl while doing this;)

    By any chance, do you have an arabic version with the proper dressing? Maybe some hackers would like that more when receiving the ransoms.

    Thanked by 1Moopah
  • @default said:

    @jackgo said:
    sorry we are not accepting this offer
    And yes, we were listening to sigma girl while doing this;)

    By any chance, do you have an arabic version with the proper dressing? Maybe some hackers would like that more when receiving the ransoms.

    well, we are the hackers;)

  • CloudHopperCloudHopper Member
    edited January 30

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    OuiHeberg sent a report to Virtualizor, (which both sides confirmed was received), and then they removed the product from their environment...which indicates their confidence in the vector.
    https://lowendtalk.com/discussion/comment/4582812/#Comment_4582812

    ColoCrossing was hacked and leaked data that generally gets stored in Virtualizor, but there was no indication of ransomware. VMs were deleted by the hacker, but that was because they controlled the environment. We don't know the root cause because they styled it out.
    https://lowendtalk.com/discussion/205968/colocrossing-database-breach

    GreenCloud also got hit with ransomware. Again, they completely styled it out so there was no analysis of the attack vector, although the payload was archaic and linked to IPMI-targeting campaigns from many years previously, but was almost certainly a bug in outdated firmware:
    https://lowendtalk.com/discussion/198766/my-greencloud-vps-got-ransomwared-the-entire-mothership/

    The GreenCloud ransomware incident was almost certainly a firmware exploit because HostCram experienced a very similar issue with the same archaic ransomware strain and was very open about:
    https://lowendtalk.com/discussion/199608/junglesec-ransomware-9-linux-vms-are-affected-backup-your-data-ryzen-7000

    Thanked by 4default tof zed RCVmedia
  • MurvMurv Member, Megathread Squad

    @emgh said: I agree though I don't watch anime either I find it a bit weird

    @jackgo can you hack @emgh for hurting my feelings?

    Thanked by 2nghialele forest
  • emghemgh Member, Megathread Squad

    @Murv said:

    @emgh said: I agree though I don't watch anime either I find it a bit weird

    @jackgo can you hack @emgh for hurting my feelings?

    @jackgo hack @Murv for liking anime

    Thanked by 1tentor
  • defaultdefault Veteran
    edited January 30

    @CloudHopper said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    OuiHeberg sent a report to Virtualizor, (which both sides confirmed was received), and then they removed the product from their environment...which indicates their confidence in the vector.
    https://lowendtalk.com/discussion/comment/4582812/#Comment_4582812

    ColoCrossing was hacked and leaked data that generally gets stored in Virtualizor, but there was no indication of ransomware. VMs were deleted by the hacker, but that was because they controlled the environment. We don't know the root cause because they styled it out.
    https://lowendtalk.com/discussion/205968/colocrossing-database-breach

    GreenCloud also got hit with ransomware. Again, they completely styled it out so there was no analysis of the attack vector, although the payload was archaic and linked to IPMI-targeting campaigns from many years previously, but was almost certainly a bug in outdated firmware:
    https://lowendtalk.com/discussion/198766/my-greencloud-vps-got-ransomwared-the-entire-mothership/

    The GreenCloud ransomware incident was almost certainly a firmware exploit because HostCram experienced a very similar issue with the same archaic ransomware strain and was very open about:
    https://lowendtalk.com/discussion/199608/junglesec-ransomware-9-linux-vms-are-affected-backup-your-data-ryzen-7000

    If Virtualizor is indeed vulnerable, maybe we need to completely ban Virtualizor usage on LowEndTalk. Something like this can be introduced in selling rules so providers know not to use it.

  • @default said:

    @LowEndStalker said:
    Virtualizor on top.

    @loay said:

    Virtualizor is almost always NOT the problem.

    /s

    @CloudHopper said:
    @virtualizor I never bothered reading that long DM you sent me about the @ouiheberg hack, but I doubt it's a coincidence that your product is implicated in yet another incident 🙄

    So far on LET we have just 2 low-end providers blaming Virtualizor and within isolated scenarios. If there would be a serious Virtualizor vulnerability, we would see a lot of providers from the whole internet having lots of serious breaches.

    Please cut it out with blaming Virtualizor which is already open-source. Maybe, just maybe, we get monkeys in some responsible jobs because companies wish to cut down costs while paying peanuts (including artificial intelligence).

    Two hosts have plausibly identified an issue with Virtualizor, one of whom claimed to have reproduced the hack and the other has forensics pointing to that being the vector.

    The fact that Virtuaizor denied they were at fault before they had any of the information also raises a LOT of red flags...as does the fact that they privately sent me a long denial, (including an attempt to recruit me to audit their platform), raises even more.

    As I've said many times, people will believe what they want but all the evidence points to an issue in that platform and a developer who cares more about PR than fixing that issue 🤷‍♀️

    Thanked by 3default ralf forest
  • MurvMurv Member, Megathread Squad

    @emgh said:

    @Murv said:

    @emgh said: I agree though I don't watch anime either I find it a bit weird

    @jackgo can you hack @emgh for hurting my feelings?

    @jackgo hack @Murv for liking anime

    I feel so betrayed rn.
    From now on I'll shitpost with my new homie @jackgo instead of you.

  • HOSTCAYHOSTCAY Member, Host Rep
    edited January 30

    @default said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    This. It was not a bug, just poor management for which CC never took responsibility publicly.

    Normally I wouldn’t reply to something like this, but I wanted to be transparent after seeing your comment and also help CloudCone in some way as it may or may not be their fault hence why we ourselves haven’t went public with this until now.

    We were also victims of a similar incident around two months ago. Our main master node had Google Authenticator 2FA enabled, along with SSH terminal 2FA via PAM. Despite this, the attacker somehow managed to gain access to the master and use the server terminal (so we thought). To this day, we still don’t know how the 2FA was bypassed.

    The attacker contacted us on Telegram demanding payment. During the incident, we lost around 300 VMs, as they continued to threaten further deletions. Eventually, we paid an undisclosed amount significantly less than what they initially demanded. They promised to explain how access was gained, but stopped responding once the payment was sent.

    Since then, we’ve moved the master node to a different location and implemented additional security hardening. We haven’t experienced any further issues. We currently manage around 2,300 VMs, but we’re still questioning how access was possible with multiple layers of 2FA in place.

    I strongly suspect a vulnerability in a Blesta or WHMCS module. Our Virtualizor installation is white-labelled and has no direct links or connections to our main website, yet the attacker still knew it was Hostcay’s node. This makes me believe the entry point may have been through a billing application vulnerability.

    They were able to execute VM deletions and upload ransomware, which I initially assumed was done via the terminal but there’s still no clear explanation as to how 2FA could have been bypassed.

    We chose to restore the data, apply further security measures, and move on. I’m sharing this in case it helps others. I won’t be commenting further on the matter.

  • @jackgo said:

    @default said:

    @jackgo said:
    sorry we are not accepting this offer
    And yes, we were listening to sigma girl while doing this;)

    By any chance, do you have an arabic version with the proper dressing? Maybe some hackers would like that more when receiving the ransoms.

    well, we are the hackers;)
    @whynotlearn said:
    I feel like hetzner backup solution can be good/cheap while still being really secure. If hetzner implodes, it would have some really harsh consequences which I don't see happening atleast right now.

    I don't know for backup, I would prefer the semi big providers (just below the AWS,Azure,GCP things) like OVH,Hetzner.

    I am backing up my data to a Host-C node, and I trust this man.

    Thanked by 1host_c
  • @HOSTCAY said:
    I strongly suspect a vulnerability in a Blesta or WHMCS module. Our Virtualizor installation is white-labelled and has no direct links or connections to our main website, yet the attacker still knew it was Hostcay’s node. This makes me believe the entry point may have been through a billing application vulnerability.

    @ouiheberg claimed to have reproduced the hack and that the vector was the "Virtualizor-WHMCS addon".
    https://lowendtalk.com/discussion/comment/4582812/#Comment_4582812

    I don't have enough knowledge of the platforms, but presumably a billing panel hack wouldn't allow control of VMs unless it is somehow linked to the control panel?

  • rpqurpqu Member

    @HOSTCAY said:

    @default said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    This. It was not a bug, just poor management for which CC never took responsibility publicly.

    but there’s still no clear explanation as to how 2FA could have been bypassed.

    Perhaps the device holding access to the 2FA is compromised?

    Thanked by 1HOSTCAY
  • @default said:

    @whynotlearn said:

    @default said:

    @LowEndStalker said:
    Virtualizor on top.

    @loay said:

    Virtualizor is almost always NOT the problem.

    /s

    @CloudHopper said:
    @virtualizor I never bothered reading that long DM you sent me about the @ouiheberg hack, but I doubt it's a coincidence that your product is implicated in yet another incident 🙄

    So far on LET we have just 2 low-end providers blaming Virtualizor and within isolated scenarios. If there would be a serious Virtualizor vulnerability, we would see a lot of providers from the whole internet having lots of serious breaches.

    Please cut it out with blaming Virtualizor which is already open-source. Maybe, just maybe, we get monkeys in some responsible jobs because companies wish to cut down costs while paying peanuts (including artificial intelligence).

    Wait I don't think virtualizor is open source. I can be wrong I usually am but I couldn't find anything in their github (much) and I am seeing that they have pricing tier and everything which also makes me doubt as if its open source, I don't think its virtualizor, can you point out how its open source please?

    I was wrong. I can't find the source code either. They mention an "open source version" and an "Virtualizor OS Distro", making it look as open-source to searches, but there is no downloadable source code from what I see. I stand corrected.

    Back on topic: They do provide an installation script and free trial. In my opinion if it was insecure or vulnerable, we would see an insane amount of hacked machines with hacked providers. I simply assume (without proof) that providers are simply cutting costs on workforce, resulting in big human mistakes which end up impacting some customers.

    Good to see you accept it and glad we can now find the right answer. Agreed. I searched on DDG and DDG AI got confused saying its open source but kimi was able to find that it wasn't open source and I then got even more confused so went to their github to literally see 3 small things or something.

    Definitely a bit shady in my opinion tho. There's no denying about it. Although I agree with you that if virtualizor was truly (hacked?), we would see lots of providers down or hacked so I don't really know. Only more time will tell what really happened imo

  • LowEndStalkerLowEndStalker Member
    edited January 30

    @HOSTCAY said:

    @default said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    This. It was not a bug, just poor management for which CC never took responsibility publicly.

    Normally I wouldn’t reply to something like this, but I wanted to be transparent after seeing your comment and also help CloudCone in some way as it may or may not be their fault hence why we ourselves haven’t went public with this until now.

    We were also victims of a similar incident around two months ago. Our main master node had Google Authenticator 2FA enabled, along with SSH terminal 2FA via PAM. Despite this, the attacker somehow managed to gain access to the master and use the server terminal (so we thought). To this day, we still don’t know how the 2FA was bypassed.

    The attacker contacted us on Telegram demanding payment. During the incident, we lost around 300 VMs, as they continued to threaten further deletions. Eventually, we paid an undisclosed amount significantly less than what they initially demanded. They promised to explain how access was gained, but stopped responding once the payment was sent.

    Since then, we’ve moved the master node to a different location and implemented additional security hardening. We haven’t experienced any further issues. We currently manage around 2,300 VMs, but we’re still questioning how access was possible with multiple layers of 2FA in place.

    I strongly suspect a vulnerability in a Blesta or WHMCS module. Our Virtualizor installation is white-labelled and has no direct links or connections to our main website, yet the attacker still knew it was Hostcay’s node. This makes me believe the entry point may have been through a billing application vulnerability.

    They were able to execute VM deletions and upload ransomware, which I initially assumed was done via the terminal but there’s still no clear explanation as to how 2FA could have been bypassed.

    We chose to restore the data, apply further security measures, and move on. I’m sharing this in case it helps others. I won’t be commenting further on the matter.

    Bit off topic, but my only question would be why, if the restoration of the VMs was possible to begin with, would you go ahead and pay the ransom? Am I missing something?

    Either way, good to know.

    Thanked by 1oloke
  • HOSTCAYHOSTCAY Member, Host Rep
    edited January 30

    @rpqu said:

    @HOSTCAY said:

    @default said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    This. It was not a bug, just poor management for which CC never took responsibility publicly.

    but there’s still no clear explanation as to how 2FA could have been bypassed.

    Perhaps the device holding access to the 2FA is compromised?

    The Google Authenticator app is only installed on an iOS device that is tied to a Gmail account. That Gmail account has multiple authenticator apps added to it and is protected with Google 2FA using a phone number. I am the only person with access to this account, and if anyone else had accessed it, I would have been notified. I am not making excuses, but there is no realistic way someone could have accessed the Gmail account without triggering sms notifications etc.

    Even if they somehow did, that still does not explain how they obtained the Virtualizor login password in order to enter the authenticator code. Any such access attempt would have appeared in the login logs. More importantly, it does not explain how a Virtualizor instance with no hostname, links, VMs, emails, or identifying data could be associated with Hostcay at all.

    All of our nodes use random domains as hostnames, and the same applies to subdomains in the settings. This is why I still strongly believe the issue originated from a billing module vulnerability. There are no access logs within Virtualizor itself showing unauthorized login, yet from the billing side it is still possible to execute actions such as suspend, delete, and other functions.

    I am not claiming this is definitively the cause. As I have said, to this day I still do not know exactly how the access was gained.

    Thanked by 2LowEndStalker dev077
  • If your dumb and use an easy hackable password, then you not really dream of sonething big, but fast cash.

  • HOSTCAYHOSTCAY Member, Host Rep

    @LowEndStalker said:

    @HOSTCAY said:

    @default said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    This. It was not a bug, just poor management for which CC never took responsibility publicly.

    Normally I wouldn’t reply to something like this, but I wanted to be transparent after seeing your comment and also help CloudCone in some way as it may or may not be their fault hence why we ourselves haven’t went public with this until now.

    We were also victims of a similar incident around two months ago. Our main master node had Google Authenticator 2FA enabled, along with SSH terminal 2FA via PAM. Despite this, the attacker somehow managed to gain access to the master and use the server terminal (so we thought). To this day, we still don’t know how the 2FA was bypassed.

    The attacker contacted us on Telegram demanding payment. During the incident, we lost around 300 VMs, as they continued to threaten further deletions. Eventually, we paid an undisclosed amount significantly less than what they initially demanded. They promised to explain how access was gained, but stopped responding once the payment was sent.

    Since then, we’ve moved the master node to a different location and implemented additional security hardening. We haven’t experienced any further issues. We currently manage around 2,300 VMs, but we’re still questioning how access was possible with multiple layers of 2FA in place.

    I strongly suspect a vulnerability in a Blesta or WHMCS module. Our Virtualizor installation is white-labelled and has no direct links or connections to our main website, yet the attacker still knew it was Hostcay’s node. This makes me believe the entry point may have been through a billing application vulnerability.

    They were able to execute VM deletions and upload ransomware, which I initially assumed was done via the terminal but there’s still no clear explanation as to how 2FA could have been bypassed.

    We chose to restore the data, apply further security measures, and move on. I’m sharing this in case it helps others. I won’t be commenting further on the matter.

    Bit off topic, but my only question would be why, if the restoration of the VMs was possible to begin with, would you go ahead and pay the ransom? Am I missing something?

    Either way, good to know.

    That is exactly what we tried to do at first. We ignored them and focused on figuring out how the breach happened and how to lock them out. We were working against time, and during that period they kept deleting a few VMs at a time.

    We do maintain backups through Hetzner, but restoring from them would have taken a significant amount of time. We would have needed to reinstall the nodes and master and then restore each VM individually. Given the number of affected VMs, this would have been very time consuming, and customer VMs would have been offline for much longer, generating even more support tickets.

    At that point, we panicked and complied. Restoring the roughly 300 deleted VMs still took us two to three days. We compensated affected users by extending their services by an extra month, and that was the end of it.

    The initial compromise and the first contact from the attacker via Telegram happened between 1 and 2 AM.

    It’s not that easy to act and decide accordingly when your put in a tight spot. Just what we decided then and there.

    Thanked by 1LowEndStalker
  • 3K333K33 Member, Host Rep
    edited January 30

    @default said:

    @CloudHopper said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    OuiHeberg sent a report to Virtualizor, (which both sides confirmed was received), and then they removed the product from their environment...which indicates their confidence in the vector.
    https://lowendtalk.com/discussion/comment/4582812/#Comment_4582812

    ColoCrossing was hacked and leaked data that generally gets stored in Virtualizor, but there was no indication of ransomware. VMs were deleted by the hacker, but that was because they controlled the environment. We don't know the root cause because they styled it out.
    https://lowendtalk.com/discussion/205968/colocrossing-database-breach

    GreenCloud also got hit with ransomware. Again, they completely styled it out so there was no analysis of the attack vector, although the payload was archaic and linked to IPMI-targeting campaigns from many years previously, but was almost certainly a bug in outdated firmware:
    https://lowendtalk.com/discussion/198766/my-greencloud-vps-got-ransomwared-the-entire-mothership/

    The GreenCloud ransomware incident was almost certainly a firmware exploit because HostCram experienced a very similar issue with the same archaic ransomware strain and was very open about:
    https://lowendtalk.com/discussion/199608/junglesec-ransomware-9-linux-vms-are-affected-backup-your-data-ryzen-7000

    If Virtualizor is indeed vulnerable, maybe we need to completely ban Virtualizor usage on LowEndTalk. Something like this can be introduced in selling rules so providers know not to use it.

    Virtualizor as a software is not vulnerable, but people working as support on it are.

    @HOSTCAY said:

    All of our nodes use random domains as hostnames, and the same applies to subdomains in the settings. This is why I still strongly believe the issue originated from a billing module vulnerability. There are no access logs within Virtualizor itself showing unauthorized login, yet from the billing side it is still possible to execute actions such as suspend, delete, and other functions.

    I am not claiming this is definitively the cause. As I have said, to this day I still do not know exactly how the access was gained.

    I think, the worst module could do, is leaking api keys and this can be mitigated by restricting IPs in Virtualizor settings which can use the keys. Also WHMCS/Blesta modules are open source, so it's checkable what could went wrong.

    Thanked by 2HOSTCAY oloke
  • HOSTCAYHOSTCAY Member, Host Rep
    edited January 30

    @3K33 said:

    @default said:

    @CloudHopper said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    OuiHeberg sent a report to Virtualizor, (which both sides confirmed was received), and then they removed the product from their environment...which indicates their confidence in the vector.
    https://lowendtalk.com/discussion/comment/4582812/#Comment_4582812

    ColoCrossing was hacked and leaked data that generally gets stored in Virtualizor, but there was no indication of ransomware. VMs were deleted by the hacker, but that was because they controlled the environment. We don't know the root cause because they styled it out.
    https://lowendtalk.com/discussion/205968/colocrossing-database-breach

    GreenCloud also got hit with ransomware. Again, they completely styled it out so there was no analysis of the attack vector, although the payload was archaic and linked to IPMI-targeting campaigns from many years previously, but was almost certainly a bug in outdated firmware:
    https://lowendtalk.com/discussion/198766/my-greencloud-vps-got-ransomwared-the-entire-mothership/

    The GreenCloud ransomware incident was almost certainly a firmware exploit because HostCram experienced a very similar issue with the same archaic ransomware strain and was very open about:
    https://lowendtalk.com/discussion/199608/junglesec-ransomware-9-linux-vms-are-affected-backup-your-data-ryzen-7000

    If Virtualizor is indeed vulnerable, maybe we need to completely ban Virtualizor usage on LowEndTalk. Something like this can be introduced in selling rules so providers know not to use it.

    Virtualizor as a software is not vulnerable, but people working as support on it are.

    @HOSTCAY said:

    All of our nodes use random domains as hostnames, and the same applies to subdomains in the settings. This is why I still strongly believe the issue originated from a billing module vulnerability. There are no access logs within Virtualizor itself showing unauthorized login, yet from the billing side it is still possible to execute actions such as suspend, delete, and other functions.

    I am not claiming this is definitively the cause. As I have said, to this day I still do not know exactly how the access was gained.

    I think, the worst module could do, is leaking api keys and this can be mitigated by restricting IPs in Virtualizor settings which can use the keys.

    Yes, we questioned that ourselves. API keys were one of the main possibilities we acted on, but we are not able to find how they could have been exposed through billing system modules. I can confirm that we did not initially have IP restrictions enabled for API keys, but this has since been implemented.

    As I mentioned before, I am not placing blame on anyone else. Ultimately, responsibility for security hardening falls on us. At that point, I had more questions than answers.

    Thanked by 13K33
  • @Cloudcone said:
    Hello,

    We acknowledge the incident that has happened today

    What We First Observed

    We were initially alerted to the incident when our monitoring systems detected that several VMs lost network connectivity. Upon investigating, we found ransom messages being displayed at boot on all of the affected VMs.

    Our engineering teams immediately isolated the affected servers and began analysis. During the investigation, we confirmed that the boot sectors of impacted VM disks had been overwritten with the ransom message. We are attempting to recover the data by various means including examining raw block devices, reconstructing partition tables, and searching for intact filesystems.

    How the Attack Was Executed

    Meanwhile, the team investigating the breach discovered that a remote bash script (which is no longer accessible) had been executed across all affected nodes. Shell histories on those hosts had also been cleared. We performed a thorough review of authentication activity using system journals, rotated log files, login records and auditing data and found no evidence of unauthorized SSH access. All recorded user logins matched known internal accounts.

    At this point, we started looking into other infrastructure that could have facilitated this attack and discovered that logs of one of our Virtualizor instances had been cleared from around the time of the incident. This is the Virtualizor instance that all of the affected nodes are connected to.

    At this time, based on the available evidence, we believe that the attackers used the "Server Terminal" functionality within Virtualizor to gain shell access to connected nodes and execute the malicious script. This access method does not use SSH, which explains the lack of evidence relating to SSH connectivity, and we also discovered that this doesn't leave any login records on the nodes (all root level logins are also alerted via emails), explaining why we didn't find anything out of the ordinary earlier.

    Scope of Impact

    We use Virtualizor instances to support our VPS services. At this time, we have confirmed that only nodes connected to a single Virtualizor instance were impacted. Nodes attached to our other platforms were not affected.

    We also do not store personal or billing information of our users within virtualization platforms such as Virtualizor. Our investigation has found no evidence that customer databases or billing systems were accessed or compromised.

    We are currently working on the way forward, and all affected clients shall be emailed, and we apologize for the inconvenience this has caused to all our affected clients.

    Could you please update the repair progress?

  • rpqurpqu Member

    @HOSTCAY said:

    @rpqu said:

    @HOSTCAY said:

    @default said:

    @RCVmedia said:

    @default said:
    Maybe we should stop comparing this with ColoCrapping - that was their mistake (not some Virtualizor vulnerability as they assumed at the beginning and was never proven).

    Don't you mean OuiHeberg? They made such claims, but didn't provide evidence.

    This. It was not a bug, just poor management for which CC never took responsibility publicly.

    but there’s still no clear explanation as to how 2FA could have been bypassed.

    Perhaps the device holding access to the 2FA is compromised?

    The Google Authenticator app is only installed on an iOS device that is tied to a Gmail account. That Gmail account has multiple authenticator apps added to it and is protected with Google 2FA using a phone number. I am the only person with access to this account, and if anyone else had accessed it, I would have been notified. I am not making excuses, but there is no realistic way someone could have accessed the Gmail account without triggering sms notifications etc.

    Even if they somehow did, that still does not explain how they obtained the Virtualizor login password in order to enter the authenticator code. Any such access attempt would have appeared in the login logs. More importantly, it does not explain how a Virtualizor instance with no hostname, links, VMs, emails, or identifying data could be associated with Hostcay at all.

    Indeed, it's very likely the plugin are the source of the problem.
    WADR, I would avoid using authenticator apps tied to gmail account. Personally, I use air gapped device without radio transmitter plus paper backup stored in bank vault for peace of mind.

    Thanked by 1HOSTCAY
  • sr3sr3 Member

    Was this recovery successful?

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