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Question about Ivacy account port to PureVPN

So I just found out yesterday that Ivacy was acquired by PureVPN some time ago. I contacted PureVPN's support to ask if they could port my lifetime account from Ivacy with Port Fowarding. Received no response whatsoever but got an e-mail this morning with a welcome letter from PureVPN. Logged in to my account via forgot password and checked my subscription and it was for 5 years with port forwarding, not lifetime. Is it the same for those who have ported the same types of account to PureVPN? Can I contact them before the subscription expires to renew it for free just like how Ivacy did it? I hope someone here can answer my question because it's just dead silence from PureVPN support.

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