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this is exactly the same i have and the same issue
If we are waiting for repair via ticket and the ticket is closed automatically are we responsible for reopening the ticket?
Hi, we're aware of some disk issues, and we'll be applying a fix today.
For now, we recommend a manual reboot, which should resolve the issue if it occurs, Even though it should happen sporadically, I think we have figured out the cause, there will be more updates in the next few hours.
For the rest, we haven't noticed any general or prolonged downtime as some have reported. If anything, please open a ticket and we'll check.
Yes sir, you can write and prompt if necessary, I'm trying to answer everyone.
From our systems the problem seems to have appeared more generally since yesterday, do you have any logs I can see?
Order Number: 9993456821
yes, it dropped 18.12.2025 and again 19.12.2025 - ive sent a ticked with logs.
two of my server are down right now and even cant restart
The system failed to respond to the action request. Further attempts are likely to be cancelled until the system is responding normally. Try again in five minutes.
Network quality just dropped dramatically on my W Series – Skylink Eygelshoven VPS.
Amsterdam and Skylink are two separate networks, we are checking both and seeing if there are any solutions, don't worry
Can you check now please?
LowEndSupport, now with extra administrative burden for the client!
Ticket ID: QPJ-675664
G-1 has been down for 10 hours. All boot attempts from control panel fails.
Sir, you asked a question and I answered you 😅
Let me check
Indeed, and I shared some feedback. Other people may feel differently and appreciate an email reminder of an unanswered ticket.
For myself, I understand that things take time and I'm happy to wait for a correctly functioning solution. I find that having to reopen a ticket every 3 days is somewhat tedious and annoying. Again, just my opinion.
You're right, thanks for the advice, I'll try to work on this too. Anything that can improve your customer experience can only be helpful.
Order Number: 8801179920
+1 GB Extra RAM
Thanks.
Order Number: 7888941030
I hope you can give me "🎁 +1GB RAM extra"
Order Number: 3265477763
+1 GB Extra RAM if possible please.
this is extremely funny. i am going to get my belly ripped open because i am laughing so much. not with you tho.
i send at least 1 ticket a week. it is mostly problems with IPv6, connectivity issues, offline time, and every other imaginable issue. today i've submitted a ticket stating that after ipv6 functionality was gone once again, i tried to reboot 2 servers in attempt to restore that functionality, after which neither server was booting. after several hours you replied "Please check it now." to which i checked that both servers are still offline and still refusing to boot. is it not something you could have checked before telling me to check again? what i think is that you didn't do squat, and just replied for me to check.. why would i need to check when i specifically asked you to check why servers aren't booting? i honestly would be super happy to hear something like "was error, need to reinstall OS or boot into rescue and look". but all i get is "check it now". i checked, i even tried to boot both servers to no avail. if you may have noticed, this is the NL location where i have 4 VPS that is plagued with problems. I have never filed a ticket about 1 server i have from you in DE location (well, 1 ticket maybe, and it wasn't about anything, i only did it because you told me here to file a ticket after i mentioned 1hr of downtime, and yet in the ticket you insisted that there was no downtime, so boy did i feel stupid then). every time you either don't do nothing or make me feel like i caused the problem, like those connectivity issues with my dedicated servers at Hetzner. in 1 instance after 3 days offline and dozens of MTR records you just said to "check it now", in another instance you got back to me 2 days after and said "it was Hetzner issue".
sir, your customer service is THE WORST i've ever experienced. your AI agent replies deliver way more sincerity and warmth than your 3 worded replies. you have literally NEVER apologized for the inconvenience caused.
your
all that is the reason i do not ask you to look into high IOWait and STEAL issues. I did message you here with the IPs of the 4 servers that are suffering from those, it is been a while and not only you didn't do nothing, you haven't replied to me. hence my hesitation asking you for help.
died again after all the promises of it being fixed
Hi,
Unfortunately, I don't know the specific situation, so I wouldn't know. From the way you describe it, there were definitely some problems, and I'm sorry. I'll talk to the person who handled your tickets to understand the issue, I think that's the right thing to do.
We're aware of the issue with some servers failing to boot, and as soon as we finish some emergency maintenance we're doing, we'll be working on it right away. We already have some potential solutions in hand.
No one is accusing you of causing the problems of course.
There are currently problems with part of the network, so if you're having trouble browsing today, I apologize and ask you to check our status page for updates.
https://status.deluxhost.net/history/inci_CAoPBXEtuSH5Dc
I haven't been able to watch at the moment as I'm busy dealing with several critical issues. As soon as I have time this evening, I'll definitely watch. Unfortunately, I prefer to do one thing well at a time.
I'm here, and yes, we're working on everything, I'm not running away like nothing happened.
thanks, though was told was fixed. you should have a status page somewhere.
https://status.deluxhost.net/history
Order Number: 1698720198 . Preferably extra vCore (or 1 GB Extra RAM)
Order Number: 3342812300
+1 GB Extra RAM