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mijo

@NovaCloudHosting
Please check Tickets - 942783
Date 03.10.2026 07:37:28

ChinaCxCoder

@NovaCloudHosting
942688
Ticket since 23.09.2026 23:04:59

ahson

Same with me, no response of ticket for days, had to cancel the quarterly plan.

Icke

@ahson said:
Same with me, no response of ticket for days, had to cancel the quarterly plan.

I haven't received a response to my network performance issue ticket in almost two months.

My upload speed has been terrible for months. This is a test from April, and nothing has changed since then. The only response I got in April was that it might be related to DDoS protection and that they would look into it. But nobody seems to care.

https://result.nws.sh/r/1775825353_I2205D_EU.txt

NovaCloudHosting

@Icke said: I haven't received a response to my network performance issue ticket in almost two months.

Feel free to send me your support pin via DM.

NovaCloudHosting

@ahson said: Same with me, no response of ticket for days, had to cancel the quarterly plan.

Please send me your support pin via DM, I can check on the ticket. In case you still require an answer.

ahson

@NovaCloudHosting said:

@ahson said: Same with me, no response of ticket for days, had to cancel the quarterly plan.

Please send me your support pin via DM, I can check on the ticket. In case you still require an answer.

Yes sure, Support PIN is: 946846

Tickets are pending since 26-08-2026 and had to cancel my special plan because of that, which I really loved BTW.

NovaCloudHosting

@ahson said: Yes sure, Support PIN is: 946846

Please keep in mind to not send the Support pin publicly
That's why I asked to send it via DM.

ahson

@NovaCloudHosting said:

@ahson said: Yes sure, Support PIN is: 946846

Please keep in mind to not send the Support pin publicly
That's why I asked to send it via DM.

I've changed it, and sent you new via DM.

grayblanket

Price is not bad. But network quality is not good. Service quality overall is not good either.

NovaCloudHosting

@ahson said: I've changed it, and sent you new via DM.

Recreated the server for you with the special offer configuration and added a month of free runtime. You keep the old price.

ahson

@NovaCloudHosting said:

@ahson said: I've changed it, and sent you new via DM.

Recreated the server for you with the special offer configuration and added a month of free runtime. You keep the old price.

Much appreciated. TBH you went above and beyond to do this, thanks a lot. You just earned a lifetime customer.