Warning about Hostiko

neptanix

@xvps said:
It doesn’t matter if you have registered a company or not, or hidden your identity by giving false information. It is your activity that determines whether it is B2C or B2B. Renting 100K of servers in a month is not B2C.

Who are you to judge whether this is B2C or B2B and what difference does it make?

I assume that if I go to Walmart and spend a few thousand dollars, I’m already a businessman? 😂

xvps

@neptanix said:

@xvps said:
It doesn’t matter if you have registered a company or not, or hidden your identity by giving false information. It is your activity that determines whether it is B2C or B2B. Renting 100K of servers in a month is not B2C.

Who are you to judge whether this is B2C or B2B and what difference does it make?

I assume that if I go to Walmart and spend a few thousand dollars, I’m already a businessman? 😂

You filled out that you are a hosting provider when you signed up, and you have left footprints that clearly indicate you are involved in mining.

But keep claiming you are a consumer, princess, or whatever. It doesn’t give you any legal right to a refund.

neptanix

@hostiko said:

@neptanix said: I don’t know how it is in third-world countries, but in the majority of countries, anyone who processes such data like ID must have everything clearly described in the terms and conditions, and here, you don’t even know who the other party is, haha.

Your data is processed by Stripe Identity, and we only receive your name and the verification result.

And then what? A selfie in front of the house?

You don’t have a clearly outlined procedure, we don’t know who you are, and you’re not following the law.

iceman

(/discussion/comment/4495017/#Comment_4495017):

@iceman said:
@neptanix you haven't received any invoice from them? How did you sent the payment then?

Crypto. They mentioned somewhere in the previous post that they only give invoices to businesses lol

Damn, pretty legit way of doing business! This explains no company/entity information on their site!

Law No. 265/95-VR (Article 3) says: any business that accepts payment—whether from an individual or a legal entity—must issue a fiscal document (receipt) in an approved format (paper or electronic).

Law No. 675-VIII on E-Commerce (Article 13) says: when selling goods or services online, the seller must give the buyer (even if they’re a private person) a document confirming the transaction (receipt, ticket, invoice, etc.).

There’s no exemption just because the customer is a private individual.

neptanix

@xvps said:
You filled out that you are a hosting provider when you signed up, and you have left footprints that clearly indicate you are involved in mining.

I'm not stupid anymore? Why did you edit this post?
Hosting provider? lol

I’m not arguing with you anymore, I hope one day you’ll understand the purpose of the law and how it works in countries that respect it.

xvps

@iceman said:
(/discussion/comment/4495017/#Comment_4495017):

@iceman said:
@neptanix you haven't received any invoice from them? How did you sent the payment then?

Crypto. They mentioned somewhere in the previous post that they only give invoices to businesses lol

Damn, pretty legit way of doing business! This explains no company/entity information on their site!

Ukrainian law doesn’t let them skip giving proof of payment to individuals
Law No. 265/95-VR (Article 3) says: any business that accepts payment—whether from an individual or a legal entity—must issue a fiscal document (receipt) in an approved format (paper or electronic).

Law No. 675-VIII on E-Commerce (Article 13) says: when selling goods or services online, the seller must give the buyer (even if they’re a private person) a document confirming the transaction (receipt, ticket, invoice, etc.).

There’s no exemption just because the customer is a private individual.

As consumer, you get a simple receipt by email for both the order and the payment. Secondly, you can look it up in the history on their website.

iceman

@xvps said:

@iceman said:
(/discussion/comment/4495017/#Comment_4495017):

@iceman said:
@neptanix you haven't received any invoice from them? How did you sent the payment then?

Crypto. They mentioned somewhere in the previous post that they only give invoices to businesses lol

Damn, pretty legit way of doing business! This explains no company/entity information on their site!

Ukrainian law doesn’t let them skip giving proof of payment to individuals
Law No. 265/95-VR (Article 3) says: any business that accepts payment—whether from an individual or a legal entity—must issue a fiscal document (receipt) in an approved format (paper or electronic).

Law No. 675-VIII on E-Commerce (Article 13) says: when selling goods or services online, the seller must give the buyer (even if they’re a private person) a document confirming the transaction (receipt, ticket, invoice, etc.).

There’s no exemption just because the customer is a private individual.

You get a simple receipt by email for both the order and the payment. Secondly, you can look it up in the history on their website.

And the receipt is issued by who?

@neptanix did you get any receipt or anything for your payment from them?

neptanix

@iceman said:
@neptanix did you get any receipt or anything for your payment from them?

When I go to the invoice tab in their panel and click download, it shows: 'Failed.'

xvps

@neptanix said:

@iceman said:
@neptanix did you get any receipt or anything for your payment from them?

When I go to the invoice tab in their panel and click download, it shows: 'Failed.'

You should submit a support ticket then.

iceman

@neptanix said:

@iceman said:
@neptanix did you get any receipt or anything for your payment from them?

When I go to the invoice tab in their panel and click download, it shows: 'Failed.'

No need to download, just click open if you can or check the email if they have sent any confirmation. Curious to know by what "company" is issued

tenji

@iceman said:

@neptanix said:

@iceman said:
@neptanix did you get any receipt or anything for your payment from them?

When I go to the invoice tab in their panel and click download, it shows: 'Failed.'

No need to download, just click open if you can or check the email if they have sent any confirmation. Curious to know by what "company" is issued

you could also check "Email History" on their panel (if any. usually in the top right menu drop-down with your login-name on it).

neptanix

@xvps said:

What else should I do? I have already done the audit of the terms and conditions for you, how else can I help so that you don't steal?

@iceman said:
No need to download, just click open if you can or check the email if they have sent any confirmation. Curious to know by what "company" is issued

That's all for the confirmations.

neptanix

There are no data anywhere, neither on the website, nor in the email, nor in the panel. pfx/56950 supposedly paid, but there’s no access to it. I never seen it.
Maybe they’ll quickly fabricate something now.

xvps

I just read your Trustpilot review, where you got caught lying when you claimed in your second review that the KYC request and termination was revenge for your first negative review, despite you complaining about the same thing in your first review.

https://web.archive.org/web/20250813111522/https://www.trustpilot.com/review/hostiko.com.ua

hostiko

Let me explain how this works:

• When you register in our billing system and want to pay for a service immediately, you are simply redirected to the payment gateway and complete the payment there. There are no intermediate invoices to simplify the flow.
• When you want to pay to our bank account from a company or an individual, you need to provide your details such as full name, address, phone number, etc. This is necessary so that we can confirm the legality of your transfer, and as a result, you may be directed to a KYC process.

You don’t receive invoices because we don’t have your payer account information, so there’s nothing to display. However, you can always request our legal entity via support, and I don’t see this has been a concern for you in tickets.

oloke

Last month I spent a lot of money testing different hosting companies (over $100k).

Hi, i don't provide dedicated servers but for just $30/mo (under 0.03% of your last months spending), we can provide personalized sillycat service.

Every day we send 1 silly cat to your inbox. The pictures are hand picked and we ensure they are indeed silly. We accept crypto payments and will not block your funds because of KYC laws (even if you register as Palauan citizen).

Here are 3 sample pictures (for free):

/s

---

On the more serious note, @hostiko ToS states they have right to terminate your service (without refund) if you're found to use fake personal data:

5.1.6. here

5.Termination of service by the Operator

• 1.The Operator has a right to stop providing services to the Client immediately and without notice if the following violations are found
  • 6.False personal data provided to the Operator by the Client or refusal to update personal data.

On the other hand i was not able to find anything on the 48 hour window to verify procedure which maybe could be mentioned somewhere in ToS too.

neptanix

@hostiko said:
I don’t see this has been a concern for you in tickets.

Just like before, it wasn't a problem for you to accept payments, but suddenly you blocked the services after a negative review. Because, as we agreed, it's not about the balance. The balance was paid off before the block.

iceman

@hostiko said:

@neptanix said: I don’t know how it is in third-world countries, but in the majority of countries, anyone who processes such data like ID must have everything clearly described in the terms and conditions, and here, you don’t even know who the other party is, haha.

Your data is processed by Stripe Identity, and we only receive your name and the verification result.

How do you manage to use Stripe as an Ukrainian "company/entity" when stripe does not support your country?

neptanix

@oloke said:
5.1.6. here

5.Termination of service by the Operator

• 1.The Operator has a right to stop providing services to the Client immediately and without notice if the following violations are found
  • 6.False personal data provided to the Operator by the Client or refusal to update personal data.

On the other hand i was not able to find anything on the 48 hour window to verify procedure which maybe could be mentioned somewhere in ToS too.

What they are writing there doesn't matter, as it is simply illegal according to the law they are referring to. They just found a reason to steal $300 from me and that's it.

neptanix

@iceman said:
How do you manage to use Stripe as an Ukrainian "company/entity" when stripe does not support your country?

Don't worry, Stripe is already conducting an audit.

iceman

@neptanix said:

@iceman said:
How do you manage to use Stripe as an Ukrainian "company/entity" when stripe does not support your country?

Don't worry, Stripe is already conducting an audit.

That's fine but i am curious to know how they manage to use stripe if stripe does not support/allow their country to use stripe services!

m3th3lesh

Instead of fighting, why don't you guys settle the things here, @neptanix @hostiko

neptanix

@m3th3lesh said:
Instead of fighting, why don't you guys settle the things here, @neptanix @hostiko

I gave a solution. Refund the money for the unused period, or just turn the servers on, revoke my SSH access, the service will start by itself, so they can be sure I won’t start damaging their hardware - Every time I read this scenario, it just makes me laugh haha

sillycat

I refuse to believe someone that “spends 10k on servers” is THIS bitchy about 300 bucks. Holy fuck.

@oloke said:

Last month I spent a lot of money testing different hosting companies (over $100k).

Every day we send 1 silly cat to your inbox. The pictures are hand picked and we ensure they are indeed silly. We accept crypto payments and will not block your funds because of KYC laws (even if you register as Palauan citizen).

Here are 3 sample pictures (for free):

/s

This is very silly. I approve.

neptanix

@sillycat said:
I refuse to believe someone that “spends 10k on servers” is THIS bitchy about 300 bucks. Holy fuck.

Much more.
That's why I know what customer service can look like, and how it looks here.
Do you like being tricked?

Kolestor

KYC is total BS
always buy something small like VPS and see how things goes! now they won't refund and stuck forever

neptanix

@Kolestor said:
KYC is total BS
always buy something small like VPS and see how things goes! now they won't refund and stuck forever

Understand that this isn’t about payment, everything was fine before, and suddenly $30 becomes a problem? This is about how to screw me over for leaving a negative review.

Once again, here’s my proposed solution:
Refund the money for the unused period, or just turn the servers on, revoke my SSH access — the service will start by itself, so they can be sure I won’t start damaging their hardware (LOL)

--
For those who haven’t read the thread: one of their arguments for requiring KYC is that someone allegedly tried to destroy their SSDs once.

JohnFilch123

One way to approach it would be to fully refund OP and refuse him further service should he wish to continue (today or another day) with Hostiko. However, OP has most likely accepted TCs saying there is no refund in case of X (which, I understand, took place). So, it would be for Hostiko to decide how to approach this and OP should be prepared for no refund result of this. In case of no refund it is always possible to chargeback via bank if you think you have got the case.

Another thing that is very interesting is...who would spend $100k/m on servers and why? Rhetorical question.

neptanix

@JohnFilch123 said:
In case of no refund it is always possible to chargeback via bank if you think you have got the case.

Crypto payment. There's nothing I can do about it. I don't understand why you're focusing so much on my budget when the issue is solely with one data center where I spent only a few hundred dollars.

Regarding support. Look at how they were trolling my complaint and concerns about their terms and conditions:
https://imgur.com/a/rflbWhy

JohnFilch123

@neptanix said: Crypto payment

Oh yes, I forgot. Than yes, you are stuck.

@neptanix said: why you're focusing so much on my budget

Because it is a massive amount and very unusual.

@neptanix said: Look at how they were trolling

I do not see any trolling in that doc. Maybe you gave a wrong link or uploaded a wrong screenshot.