Warning about Hostiko

hostiko

@neptanix said: Okay. I get it, so the fact that I paid later is the reason to steal $300?

There is no theft here. Your service is provided, but you cannot access it because you have not completed the identification process. If you have nothing to hide, you can even complete it now, and we will unblock you.

neptanix

One last question from my side:

No matter what happens, is there any reason to steal $300 instead of offering a refund?

What is the name and address of the company that received my money, asked for documents from me, and blocked my services? I want to take legal action.

Finisher

@hostiko said:

@Finisher said:

@hostiko said:

@Finisher said:
@hostiko According to him that money was paid before his account was blocked, so the only reason for the block is ID. you allowed crypto payment and received the money, so you can’t just ask for an ID after receiving crypto while you know he wouldn't do it and can't chargeback.

He did not pay the full price for the services because, after he placed the order, we offered him a better server that was not listed on the website and informed him that it would cost more. He agreed, but then began ignoring our messages requesting payment for it.

did he pay the negative balance before you blocked his account?, what i am saying if he paid it, and the only reason for the block is his ID you fucked him up, don't allow crypto and ask for ID after receiving his money

Yes, but the verification requirement remains in force even if he has paid the debt, because his behavior is suspicious. It is possible that next time he might not pay the debt.

Then instead of blocking his account for ID let him use his remaining time/balance and end his contract after

neptanix

@hostiko said:

@neptanix said: Okay. I get it, so the fact that I paid later is the reason to steal $300?

There is no theft here. Your service is provided, but you cannot access it because you have not completed the identification process. If you have nothing to hide, you can even complete it now, and we will unblock you.

I won’t even comment on this logical flip, lol.
So you're not worried anymore about huuugeee damage to the servers?

hostiko

@neptanix said: No matter what happens, is there any reason to steal $300 instead of offering a refund?

I explained to you in the ticket that we cannot be flexible because we have already spent a lot of human time fulfilling your order.

@neptanix said: What is the name and address of the company that received my money, asked for documents from me, and blocked my services? I want to take legal action.

Here is our company: SPN LLC (reg. no 45267729, Ukraine)

neptanix

@hostiko said:
Here is our company: SPN LLC (reg. no 45267729, Ukraine)

Will you place this on the website, as well as in the terms and conditions and privacy policy? You can send me a random company here.

What’s the address?

hostiko

@Finisher said: Then instead of blocking his account for ID let him use his remaining time/balance and end his contract after

We forced him to settle the debt, which made him angry. He started threatening us with long silly texts in tickets generated by ChatGPT and wrote a review on Trustpilot. Next, he may try to damage our equipment to get revenge on us.
Once, we had a user who tried to destroy our SSD drives. That’s why he must complete verification.

neptanix

@hostiko said:
I explained to you in the ticket that we cannot be flexible because we have already spent a lot of human time fulfilling your order.

Is the work of these people worth more than the potential damage to the servers and then investigating those damages from me? After all, that’s why you need my documents.

Finisher

@hostiko said:

@Finisher said: Then instead of blocking his account for ID let him use his remaining time/balance and end his contract after

We forced him to settle the debt, which made him angry. He started threatening us with long silly texts in tickets generated by ChatGPT and wrote a review on Trustpilot. Next, he may try to damage our equipment to get revenge on us.
Once, we had a user who tried to destroy our SSD drives. That’s why he must complete verification.

another method, refund $ his remaining time, there should be a way for him to get his money, again if you allow crypto don't come asking for id after it was sent to you.

sucre13

You should return that lost money even though he didn't provide you with the documents. You should return his money since that would be theft.

xvps

The terms are clear:

5. Termination of service by the Operator
   The Operator has a right to stop providing services to the Client immediately and without notice if the following violations are found:

• False personal data provided to the Operator by the Client or refusal to update personal data.

.
6. Refund
Refund is not possible if the Client has violated the current Terms of Service.

source: https://hostiko.com.ua/en/terms

The provider has delivered what you agreed on, and you accepted the terms during the checkout process.

Hostiko has, as far as I know, not advertised themselves as a non-KYC, privacy-oriented provider.

It’s you who are breaking the agreement by refusing to go through KYC, and you made an agreement that gives the provider the right to terminate your services.

I can’t see why the provider should refund anything.

CloudHopper

@neptanix can I ask what are you doing with $100K of servers and what sort of voodoo did you use to get them all setup within a month?

I mean, if you got 5 servers from Hostiko for $300 then you must have ordered ~1000 of them in total, right?

Aside from why you'd need so many, I'm fascinated by how you managed to get them all deployed and tested because I'm too lazy to even buy that many servers in a month.

xvps

@CloudHopper said:
@neptanix can I ask what are you doing with $100K of servers and what sort of voodoo did you use to get them all setup within a month?

I mean, if you got 5 servers from Hostiko for $300 then you must have ordered ~1000 of them in total, right?

Aside from why you'd need so many, I'm fascinated by how you managed to get them all deployed and tested because I'm too lazy to even buy that many servers in a month.

He has been renting EPYC/Ryzen servers, most likely for mining, because he rented a mining rig on 07/13/2025.

Levi

Well, it sure to avoid hostiko. You get paid - deliver servers. If you keep searching for a worms and customer does not like it - refund in full and continue your existance.

Now, ripping off 300$ and throwing nonsense about verification.

Why verification was not forced before putting any order and paying money? Greed.

Why procedure is above sincere and humane contact? Apathy.

Where is respect? Power.

You live and learn. A blow to reputation is way more expensive than 300$ in the long run. Hope.

JabJab

I heard that when you are looking for anonymous no KYC provider it's smart to find a provider that offers it, not the one that has straight up KYC defined in TOS and don't advertise no KYC, but as I never needed one like that I could be wrong /s

neptanix

@xvps said:
He has been renting EPYC/Ryzen servers, most likely for mining, because he rented a mining rig on 07/13/2025.

Where did you get this information from?

@xvps said:
The terms are clear:

5. Termination of service by the Operator
   The Operator has a right to stop providing services to the Client immediately and without notice if the following violations are found:

• False personal data provided to the Operator by the Client or refusal to update personal data.

.
6. Refund
Refund is not possible if the Client has violated the current Terms of Service.

source: https://hostiko.com.ua/en/terms

The provider has delivered what you agreed on, and you accepted the terms during the checkout process.

Hostiko has, as far as I know, not advertised themselves as a non-KYC, privacy-oriented provider.

It’s you who are breaking the agreement by refusing to go through KYC, and you made an agreement that gives the provider the right to terminate your services.

I can’t see why the provider should refund anything.

They also refer to the compliance of these terms with European law, which has nothing to do with it. Should I list all the prohibited clauses?

Since Hostiko is such a serious "company" that wants to handle sensitive data like ID photos, they will certainly provide me with some confirmation of the sale, right?

I expect an invoice or receipt for each purchased service, containing the company's name, address, and identification number.

Turn on the servers and change all your passwords. The script will start automatically as a service. I won’t be touching anything, I won’t destroy your servers like you imagined.

BTW, let's seize everyone's cars because someone just caused a collision somewhere in the world lol.

neptanix

@xvps said:
The provider has delivered what you agreed on, and you accepted the terms during the checkout process.

By reading this post, you agree to send me $1k. Did you read it?
This is just as illegal as what they did.

You can write anything you want, but it should be in accordance with the law you're referring to. The difference is, they have my money.

xvps

@neptanix said:

@xvps said:
The provider has delivered what you agreed on, and you accepted the terms during the checkout process.

By reading this post, you agree to send me $1k. Did you read it?
This is just as illegal as what they did.

No, there are very few laws that hold your hand when you make B2B agreements. And it’s not the false information you give, but your activity that determines whether it’s a B2C or B2B agreement.

Secondly, both Ukraine and the EU, where Hostiko operates, have several laws that Hostiko has to follow and which could trigger KYC, such as laws to prevent financing terrorist organisations.

I don’t know why they asked for KYC, and I really don’t care, because they have the right to do it, and in at least some cases, they have to do it.

You can write anything you want, but it should be in accordance with the law you're referring to. The difference is, they have my money.

Why don’t you tell us exactly which laws Hostiko has broken by asking for KYC and terminating your services, according to the terms you agreed to during checkout?

neptanix

@xvps said:
Why don’t you tell us exactly which laws Hostiko has broken by asking for KYC and terminating your services, according to the terms you agreed to during checkout?

Sure:

• Missing company identification details on the website/ToS (name, geographic address, rapid-contact email/phone, register/VAT details) — E‑Commerce Directive 2000/31/EC, Art.5; Consumer Rights Directive 2011/83/EU, Art.6(1)(b)-(c).

• Charging a fixed “accounting fee” for refunds of unused funds (without proof of actual costs; applied broadly to consumers) — Unfair Contract Terms Directive 93/13/EEC, Art.3(1); Consumer Rights Directive 2011/83/EU, Art.9–14 (withdrawal rights; no extra charges beyond law/advance agreement).

• Demanding KYC/ID verification without a lawful basis and without a proper privacy notice (purposes, legal basis, recipients, retention, rights) — GDPR, Art.5(1)(a–c) and Art.6 (lawfulness, transparency, data minimisation); GDPR, Art.13–14 (information duties).

• No clear legal basis or disclosure for processing personal data for marketing emails (requires separate opt‑in, easy withdrawal) — GDPR, Art.6(1)(a), Art.7; transparency duties Art.13–14.

• Using Google Analytics/cookies without prior consent and without a compliant cookie banner and cookie details (purpose, provider, lifespan; ability to change preferences) — ePrivacy Directive Art.5(3); GDPR Art.6(1)(a) for non‑essential cookies.

• Indefinite data retention (“for an indefinite period”) — GDPR, Art.5(1)(e) (storage limitation).

• No clear service provider contact enabling “rapid and effective” communication — E‑Commerce Directive 2000/31/EC, Art.5(c).

neptanix

Once again: why should I send such sensitive data to a company that isn’t actually a company, has no company details on its website, doesn’t comply with the law it claims to follow, and doesn’t issue invoices? It’s like I would post my ID on Facebook right now.

iceman

@hostiko said:
Hi,
We asked you to complete verification after you ignored our messages for a week regarding the need to clear your negative credit balance. We also informed you that if you did not do so or settle the balance, your services would be blocked. After that, you started to complain and only then left a review on Trustpilot. Therefore, the verification request is not related to any retaliation for the review.

We required verification because we have previously encountered users with behavior similar to yours who attempted to damage our equipment.

Moreover, your account appears quite suspicious since you indicated a questionable country during registration. You also prefer to use anonymous cryptocurrency while simultaneously requiring a lot of computing power. All of this is quite suspicious. Then, you began to refer to EU laws despite choosing a country that is not part of the EU, which indirectly confirms that you provided deliberately false information.

I am sorry but you are totally in denial and contradict your words with your actions! So he wasen't suspicious when he pay you the money and even the extra payment for the upgrade later, no KYC nothing until you took the money but after you took his/her money you started requesting KYC knowingly from the beginning that he might not use real details because he used cryptopayments! Even if you took his/her money and he denied to complete the KYC you are not allowed to hold that money in which it will be illegal to accept or hold the money in which as per your words "suspicious" but instead refund his money and have peace of mind!

When you say you had a customer that tried to damage your disks, how do you know that? Did you sniffed or logged into that customers server/s?! Because there is no other way to know what customer is doing! Not to mention that your site doesn't mention your "company" name anywhere! How did you get your provider tag in the first place since this is required by LET rules to get the provider tag! Also tagging @FAT32 @DP @jbiloh @Arkas

to investigate further on how did you get your provider tag without a single information in your site about any company/entity!

xvps

@neptanix said:

@xvps said:
Why don’t you tell us exactly which laws Hostiko has broken by asking for KYC and terminating your services, according to the terms you agreed to during checkout?

Sure:

• Missing company identification details on the website/ToS (name, geographic address, rapid-contact email/phone, register/VAT details) — E‑Commerce Directive 2000/31/EC, Art.5; Consumer Rights Directive 2011/83/EU, Art.6(1)(b)-(c).

• Charging a fixed “accounting fee” for refunds of unused funds (without proof of actual costs; applied broadly to consumers) — Unfair Contract Terms Directive 93/13/EEC, Art.3(1); Consumer Rights Directive 2011/83/EU, Art.9–14 (withdrawal rights; no extra charges beyond law/advance agreement).

• Demanding KYC/ID verification without a lawful basis and without a proper privacy notice (purposes, legal basis, recipients, retention, rights) — GDPR, Art.5(1)(a–c) and Art.6 (lawfulness, transparency, data minimisation); GDPR, Art.13–14 (information duties).

• No clear legal basis or disclosure for processing personal data for marketing emails (requires separate opt‑in, easy withdrawal) — GDPR, Art.6(1)(a), Art.7; transparency duties Art.13–14.

• Using Google Analytics/cookies without prior consent and without a compliant cookie banner and cookie details (purpose, provider, lifespan; ability to change preferences) — ePrivacy Directive Art.5(3); GDPR Art.6(1)(a) for non‑essential cookies.

• Indefinite data retention (“for an indefinite period”) — GDPR, Art.5(1)(e) (storage limitation).

• No clear service provider contact enabling “rapid and effective” communication — E‑Commerce Directive 2000/31/EC, Art.5(c).

You might want to let ChatGPT know that Ukraine isn’t an EU member state and try again, because your argument is just plain stupid.

edit: Secondly, you are posting consumer laws. They don’t apply to B2B agreements.

iceman

@xvps said:

@neptanix said:

@xvps said:
Why don’t you tell us exactly which laws Hostiko has broken by asking for KYC and terminating your services, according to the terms you agreed to during checkout?

Sure:

• Missing company identification details on the website/ToS (name, geographic address, rapid-contact email/phone, register/VAT details) — E‑Commerce Directive 2000/31/EC, Art.5; Consumer Rights Directive 2011/83/EU, Art.6(1)(b)-(c).

• Charging a fixed “accounting fee” for refunds of unused funds (without proof of actual costs; applied broadly to consumers) — Unfair Contract Terms Directive 93/13/EEC, Art.3(1); Consumer Rights Directive 2011/83/EU, Art.9–14 (withdrawal rights; no extra charges beyond law/advance agreement).

• Demanding KYC/ID verification without a lawful basis and without a proper privacy notice (purposes, legal basis, recipients, retention, rights) — GDPR, Art.5(1)(a–c) and Art.6 (lawfulness, transparency, data minimisation); GDPR, Art.13–14 (information duties).

• No clear legal basis or disclosure for processing personal data for marketing emails (requires separate opt‑in, easy withdrawal) — GDPR, Art.6(1)(a), Art.7; transparency duties Art.13–14.

• Using Google Analytics/cookies without prior consent and without a compliant cookie banner and cookie details (purpose, provider, lifespan; ability to change preferences) — ePrivacy Directive Art.5(3); GDPR Art.6(1)(a) for non‑essential cookies.

• Indefinite data retention (“for an indefinite period”) — GDPR, Art.5(1)(e) (storage limitation).

• No clear service provider contact enabling “rapid and effective” communication — E‑Commerce Directive 2000/31/EC, Art.5(c).

You might want to let ChatGPT know that Ukraine isn’t an EU member state and try again, because your argument is just plain stupid.

Please just STOP, full stop! Have you checked their website and found any information to whom you sent your KYC details! Why don't or would you sent your KYC to mzunguhosting.ml?!

@neptanix please do us a favour and post the invoice you get from them.

xvps

@neptanix said:

@hostiko said:
Here is our company: SPN LLC (reg. no 45267729, Ukraine)

Will you place this on the website, as well as in the terms and conditions and privacy policy? You can send me a random company here.

What’s the address?

It’s publicly available, and you could easily have looked that up.
https://youcontrol.com.ua/en/catalog/company_details/45267729/

neptanix

@xvps said:
You might want to let ChatGPT know that Ukraine isn’t an EU member state and try again, because your argument is just plain stupid.

edit: Secondly, you are posting consumer laws. They don’t apply to B2B agreements.

They themselves write in the terms and conditions that it complies with EU law. Did I make this up? I am a consumer, not B2B.

I don’t know how it is in third-world countries, but in the majority of countries, anyone who processes such data like ID must have everything clearly described in the terms and conditions, and here, you don’t even know who the other party is, haha.

@iceman said:
@neptanix please do us a favour and post the invoice you get from them.

If I get anything, I’ll post it.

Telegram

What business needs so many servers?

iceman

@xvps said:

@neptanix said:

@hostiko said:
Here is our company: SPN LLC (reg. no 45267729, Ukraine)

Will you place this on the website, as well as in the terms and conditions and privacy policy? You can send me a random company here.

What’s the address?

It’s publicly available, and you could easily have looked that up.
https://youcontrol.com.ua/en/catalog/company_details/45267729/

And how do you know its their company, nowhere is stated in their site nor on the link you provided shows any domain related details etc?

@neptanix you haven't received any invoice from them? How did you sent the payment then?

xvps

@neptanix said:

@xvps said:
You might want to let ChatGPT know that Ukraine isn’t an EU member state and try again, because your argument is just plain stupid.

edit: Secondly, you are posting consumer laws. They don’t apply to B2B agreements.

They themselves write in the terms and conditions that it complies with EU law. Did I make this up? I am a consumer, not B2B.

No, they write that they are compliant with some EU laws, not all.

It doesn’t matter if you have registered a company or not, or hidden your identity by giving false information. It is your activity that determines whether it is B2C or B2B. Renting 100K of servers in a month is not B2C.

neptanix

@iceman said:
@neptanix you haven't received any invoice from them? How did you sent the payment then?

Crypto. They mentioned somewhere in the previous post that they only give invoices to businesses lol

hostiko

@neptanix said: I don’t know how it is in third-world countries, but in the majority of countries, anyone who processes such data like ID must have everything clearly described in the terms and conditions, and here, you don’t even know who the other party is, haha.

Your data is processed by Stripe Identity, and we only receive your name and the verification result.