Stay away from Nuxoa.De, immature support, do not know how to solve issues and blame it on customer

dataforest

@cybertech said:
if i were said provider i would have terminated and banned you without any refund

I think that applies to many providers

PineappleM

@cybertech said:
if i were said provider i would have terminated and banned you without any refund

If you didn't do the refund, you'd have to worry about the client doing

chargeback yesterday

cybertech

@PineappleM said:

@cybertech said:
if i were said provider i would have terminated and banned you without any refund

If you didn't do the refund, you'd have to worry about the client doing

chargeback yesterday

and that's why im not a provider lol

apart from having no knowledge of servers

TeddyX

@TimboJones said:
OP is incompetent for not supplying mtr reports showing the problem.

Provider should have said they can't help anymore without mtr report.

40ms over a VPN connection to next country is not really that much. Could be time of day congestion or different routes, but it's very unlikely anything is broken. Perhaps an optimization can be made, but there's nothing a refund would merit. Ping times are round trip, so half the difference is the difference, so now we're talking 10ms in each direction...

OP, you're clearly being an asshole, and worse, you're not technically capable to manage the server as you haven't done basic troubleshooting nor understand how things work.

I did provide MTR reports multiple times

edit: Yes I did troubleshoot, it's clearly on his side and nothing i can do on the vps it self to fix it, i can't manage his network routing and such.

Motion3549

Get a refund/chargeback and proceed to others LET providers.

ivlad

Oh, I hope to God I never get you as a client. I'm exhausted just by reading this. For all that is Holy, save us all the trouble and don't get hosting from any providers here. LOL.

x0x0x

@Motion3549 said:
Get a refund/chargeback and proceed to others LET providers.

I hope other LET providers don't have to deal with OP.

vinhais

Today was NUXOA day to deal with an arrogant and ignorant customer.

Kolestor

VPN will always have higher latency, try MTU / Sysctl tweakings
Sometimes DC firewall causes this!

miaomingc

maybe you should use iperf3 to test your network, not just ping

jsg

@TeddyX said:

@jsg said:

@TeddyX said:

@vitobotta said:
IMO, OP should really mature and stop shouting and calling people scammers and stuff. That kind of attitude won’t help solve any problems.

Also, OP should check if the issue is on their end. For example, I had months of trouble with high latency and slow connection speeds from my home in Finland to providers in Germany, including Layer7. I really wanted to use Layer7 but couldn't because of the network issues. It turned out that the problem was with my ISP, and they weren’t much help. Switching to a different connection fixed everything, and now I’m happily using Layer7 and other German providers again.

I’m not saying the problem is definitely on OP’s side, but it’s something they should rule out.

Not on my side, same exact config on ST-Hosting and it has 20-25 ping, while with the same config on Nuxoa I get 40-60.

Doesn't mean much. Basically now same company != everything exactly the same. Example: switches might be different, servers might be different, eth. cards might be different, and so on and so forth.

IMO the real problem here is difference in approach. You want something exactly like in your head, and right away - providers however aren't TeddyX focused but (usually) focused on solutions, so they try to understand what you want or what you consider a problem and to then find a solution that (a) is as close as possible to what a customer wants, and (b) within their and their product's frame and reach.

"I want exactly the same result I had on another server and with exactly the same, my, config!" is something a provider who is friendly and has some time, might try to think about and maybe make a customer happy - but certainly not when you approach him demanding and basically aggressive.

The other important point is again you. You either want basically slaves or are, pardon my being blunt, clueless, maybe both, stubbornly insisting on that config.
Btw. nowhere so far did I see any, even small, attempt from your side to help or somehow to at least offer to do your part in getting what you want. Just a fixed demand and getting pissed off quite quickly.

Good luck and a better attitude next time.

I should probably mention that 80% of the ticket is not included, I can't take pictures of it as he closed it and i was luckily able to take some pictures of the latest messages. I was polite in the beginning, but after repeatedly being told that the issue is clearly on my side, while it is not it starts getting annoying and frustrating.

I should of probably mentioned this in the original post as well but I didn't think to do so when posting it as i just wanted to point out the bad customer service from Max.

I stand with what I've said.

zed

@TeddyX said: I should probably mention that 80% of the ticket is not included

@TeddyX said: I should of probably mentioned this in the original post

Well in the future if you expect us to personal army for you post evidence of provider shittery. What you've posted here is you being a rude and entitled brat and the provider being fairly tolerant.

Also don't use imgur.

TimboJones

@TeddyX said:

@TimboJones said:
OP is incompetent for not supplying mtr reports showing the problem.

Provider should have said they can't help anymore without mtr report.

40ms over a VPN connection to next country is not really that much. Could be time of day congestion or different routes, but it's very unlikely anything is broken. Perhaps an optimization can be made, but there's nothing a refund would merit. Ping times are round trip, so half the difference is the difference, so now we're talking 10ms in each direction...

OP, you're clearly being an asshole, and worse, you're not technically capable to manage the server as you haven't done basic troubleshooting nor understand how things work.

I did provide MTR reports multiple times

edit: Yes I did troubleshoot, it's clearly on his side and nothing i can do on the vps it self to fix it, i can't manage his network routing and such.

You didn't mention MTR in the OP nor were you specific in what they needed to fix with the routes. Otherwise, you'd have already clearly stated what needs to be done.

Your skills at providing debug and requesting a specific solution are garbage.