New on LowEndTalk? Please Register and read our Community Rules.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
mails sent out to gmx.de / web.de getting classified as Spam [DirectAdmin / Mailbaby]
Hi,
I've registered a fresh domain name and added Hostbrr sharehosting to it. I am new to DirectAdmin but everything seems logical.
As far as it seems everything seems to be preconfigured already very well. I updated my DMARC entries in DNS, too and mailbaby is also present in the SPF. Outgoing mails are landing in spam folder though for some german mail providers like web.de and gmx.de.
I additionally enabled DKIM via directadmin for my domain - although not sure I need to do that as teh mailbaby relay already has some own.
Is anyone using mailbaby and has some tips to overcome my issues?
Comments
How fresh is fresh? Newly registered domain will be treated as suspicious by most major mail provider, especially those with #addperiod epp codes in whois. Nothing could be done from your side except to wait abit until the epp expired around 5 days something.
It's 18 days. I found another post here also referring to Hostbrrr. I surely opened a ticket there yesterday but still waiting:
https://lowendtalk.com/discussion/193443/anyone-else-having-dkim-issues-with-mail-baby
I downloaded and did a rfc email header check and mxtoolbox states this which probably confirms what's being reported on the other thread:
DKIM Signature domain not aligned
DKIM Signature Body Hash Did Not Verify
-
what IP did you get for delivery? or send to PM a domain
Most Mailbaby issues are usually caused by incorrect SPF or DKIM records. You can test your email by sending it to https://www.mail-tester.com/ to see if everything is set up correctly.
PM me the email id or you can open a ticket directly to check further into this. The dkim issue in that last thread was resolved some time ago and was related to https://github.com/zone-eu/zone-mta/issues/411 it is unlikely to be the same issue.
I tried with my test account on Namecrane (all properly set up) and it fails aswell in web.de
I am using a kinda new .pw domain though. Will check later with my .de domain
Thanks for reporting back.
Hostbrrr already replied and the results of https://www.mail-tester.com/ looked promising but the results with mxtoolbox indicate still issues and I might be in the same boat as Multi.
What I want to add is that Hostbrr reacted very fast onto my ticket. So no issues with them so far. Everything is working good and I am happy and can recommend them. It's just this spam issue which might be related to my domain age or related to the german mail providers I am sending my mails to, maybe something else but i am sure it will be solved
Email delivery can be quite a black box. Even if you get everything set up correctly, your email can still land in junk folder due to domain reputation, IP reputation, email content, etc.
You can add a second DKIM but it is not needed. As long as one DKIM key is properly signed, the email will be considered DKIM-pass based on RFC, even if your other DKIM key fails.
MXToolbox is too old to be trusted especially in terms of DKIM; it won't recognize many modern encryption algorithms. Use mail-tester or gmail.com instead. If mail-tester.com tells you that your email is OK in terms of DKIM/DMARC/SPF, then it is.
this is likely due to IP reputation.
you wont solve it, only provider can solve.
provider will need time to establish good reputation.
I checked again with my .de Domain and I had no problems sending and receiving mails to/from web.de with that domain. So they don't like .pw domains at all. Are you using an odd/new gtld?
edit: just for clarification I used Cranemail for both tests with same setup. I was using the exact same messages and I got blocked by web.de with "550 High probability of spam" message from my .pw domain and had no problems with my .de domain. Both domains have a similar age. Both had a 10/10 on mail-tester.com
.pw is top 1 domain used for spam as for now.
followed by cc and ru
As long as you got SPF/DKIM/DMARC set up correctly and you are using a provider with decent IP reputation, there is not a lot you can do.
Domain is new, and you have not mentioned the TLD but that can also be a significant factor.
Thanks everyone for participation.
My TLD is com.
I think I need to let the domain age - that's what some insightful analysis by quags has returned to me.
Overalll very confident with Hostbrrr - full recommendation.
**Great forum, great people. **
What is the age of domain? Also, go to headers of email and show IP of mail server.
I just checked from a server in Dubai and everything is ok
Low volume, just heating, new domain. They do not rejected new IPs and domains.
Hi @Gulf nice screenshot you posted there. The age is 18 days :-)
The IPs are clean not blacklisted but did you use some utility to create the list in your screenshot. I might not be aware of that utility and it could help me
Dubai has excellent delivery to Germany providers. Even promo mails go very good.
But delivery from UAE to Gmail is terrible. Here the same domain, the same message, different IP.
Marketing emails:
From Germany 100% inbox.
From UAE up to 33% went to spam
thank you for the detailed tests.
The hosting itself is located in Germany which matches my target audience. I noticed that mailbaby would also state the ip adress and the name of the sending device like
Received: from [2a01:599:b15:7dac:2452:85c:yyyy:xxxx] (helo=smtpclient.apple)
@Gulf how do you track the deliverability with such nice screenshots? is it some utility / paid service?
wow, you receive from IPv6
is it your own IP? do you have such IP assigned to your server?
Try to disable IPv6 on your server.
Hi that specific mail I was sending out from my iPhone via cellular data (which used ipV6). And yes on Hostbrrr ipV6 is also enabled by default. I am not sure if I should disable it by removing the DNS entries or is there any other possibility within DirectAdmin?
If you have root access to vps, then just disable it. Make sure it is disabled, curl some IPv6 sites.
Wait, they include this information in the final email?
Eg. it still is in the header when you look at the email from the receiving end?
GMX and Web don't do IPv6.
So, hostbrr doing IPv6 should not affect this since the connection between hostbrr and gmx/web.de are established via IPv4.
Could you please remind me the link to these stats?
Had it a few years ago, can't find now.
Was just a plain text table though, no pictures.
Back then .CN and GRS Domains TLDs (.MEN, .WIN, .BID, etc.) were leading substantially.
It is from spamhaus stats. On their site.
Received: from [2a01:599:b15:7dac:2452:85c:yyyy:xxxx] (helo=smtpclient.apple)
This IP is from Deutsche Telekom AG. He removed last digits
Probably real IP of gmx. hostbrr is using hetzner, right?
Yes mailbaby include your ip if you send mail from thunderbird or other client. Probably hides it only if you send from roundcube
MxRoute hides your ip from everywhere
ALL HAIL @JAR !!