All new Registrations are manually reviewed and approved, so a short delay after registration may occur before your account becomes active.
Greencloud's SG DC1 Datacenter migration made my VPS useless
I bought one of their BF deal VPSs last year when they were on Datapacket. I specifically chose DC1 (Datapacket) because they peer well with my ISPs. However, ever since they migrated from Datapacket to a new service provider, I have been getting ~230 ms of latency to my location compared to about 40 ms when they were on Datapacket.
I raised a support ticket, and they promptly rerouted my IP, which seemed to have fixed the issue. However, I noticed the 230 ms latency again when I was using a different ISP (especially on mobile data), so I reopened the ticket to let them know about the issue. I asked if they could move my slot to DC2 (Leaseweb), but since they don't do migrations for promo slots, I then asked them to reroute this IP as well. This time, they sent me an IP address to perform an MTR test and told me that they could change it to that IP for $2. However, I was getting around 230 ms latency for that IP as well, so at that point, I gave up and informed them that I would stay with the current configuration.
I used this VPS primarily for running a personal VPN server, but because of this latency issue, it is now useless. I have eight months left on this VPS, and I will likely let it idle during that period. I was initially happy with GC, but now I feel that I did not receive the value for my $22 payment.
Comments
You got good latency with new ISP on datapacket?
Yes, I was getting about the same latency for all my 3 ISPs I tested against Datapacket. From my limited testings, the current provider they are on have worse latency for both my location (South Asia) and Europe, but better for Australian IPs.
Unless publicly listed as a feature, I believe most low end providers don't guarantee the network blend that they used.
Similar to home broadband it is always "best effort" service and should only guarantee reachability and not optimal latency.
230ms compared to pre-migration 40ms sucks nevertheless.
It is what it is, but I would most likely let it expire unused as well.
Yup, noticed the same - the CDN77 blend was really good.
I'd suggest to wait tho, xTom (GC's upstream) is working on adding GSL, so things might get better.
I'm curious on what ping do you get with cloudflare warp?
Just tested. Getting ~100ms on average with CF WARP.
I wonder why they migrated from Datapacket?
something about capacity.
They were in Cyxtera DC and apparently that was closing down, so moved to xTom in Global Switch SG.
Sharing your sentiments too after the loss of CDN77 but @xTom has shown that they're keen on improving their SG POP. I'm seeing that GSL is already in the mix but only for inbound traffic. Let's hope they get a bit smarter in choosing the upstreams based on the target IP/ASN.
Only with feedback from people like yourselves that we can we help improve their network and other South asians may benefit too. After that depends entirely on @xTom how they choose to action.
Having one more IP transit in SGP that is not CDN77 and competes by listening to us low end losers helps in diversifying our choices too
I find the one behind the @xTom account, probably the founder (was it David?), to be a chill guy that listens. Not that angry xTom NOC "CTO" dude though.
I'm not sure which ISP you are on but out of curiosity I've traced a random Indian IP from AS9829 BSNL and here are the results.
GC SG DC1 - xTom
@webhorizon SG - GSL
@advinservers SG - CDN77
No, xTom is a Chinese company.
Accurately speaking, the boss is Chinese, but the company's headquarters are not in China, seemingly in Australia or Japan
$22 for 1 year on singapore? edit: great value.
I am experiencing similar issue.
I just hope that GC look into this and fix this.
@Blembim @admax offer this poor man 22 bucks and get his Singapore VPS as he don't think it's not a good deal anymore.
i wish i could offer u more if i didn't see there's GSL on the xtom line already
Oh oh oh, GSL is still "prem" for me, but without it, I'll never reach SG.
Its DE node also sucks for me. As long as xtom alters the BGP route table, it will be better.
Create a ticket with Greencloud, with both way MTRs, they actually fixed a route which I was on - latency dropped from 280ms to 135ms.
Re-ran the trace from GC DC1 to BSNL. It looks like they're peered directly now and latency has dropped significantly. Thanks to xTom/GC and whoever were involved i guess
@materz87 did anything improve for you yet or are you still going to leave the chickens idle
What you are talking, Marek is absolute legend
OMG! Yes it's fixed for me now too! Thank you @xTom and Greencloud! We are soo back now bois!!
what are the mtr results before and after it was solved?
Before it was routed via Zayo in the US, instead of routing it to Asia. Now it's handed off directly via an IX, cutting the latency significantly.
may I know the MTR results?
I don't have it handy, but as I said, it was going via Zayo, DE-NL-UK-US-JP-SG-my place (280ms). After some optimization, they changed the route to LINX where it was handed over to my ISP (135ms, DE-UK-my place).