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Merchants：softshellweb;There is a problem with the product network.

su8023ksu8023k Member
edited March 2025 in Help

There is a problem with the product network. It is often intermittent and sometimes cannot be accessed directly. Is there the same situation?

ave you encountered the same problem
  1. Yes18 votes
    1. Occasionally
      72.22%
    2. No
      27.78%

Comments

  • imcoolimcool Member

    Same here. My VPS has been down frequently recently. EVERY DAY! seven days straight!
    19 outages, 253 min downtime on 19th.
    8, 79, 20th.
    4, 41, 21st.
    4, 38, 22nd.
    3, 31, 23rd.
    16, 155, 24th.
    12, 253, today, so far.
    I opened a ticket several days ago, they told me they would look into it.
    Well, I guess they must have been looking very carefully...

  • su8023ksu8023k Member

    @imcool said:
    Same here. My VPS has been down frequently recently. EVERY DAY! seven days straight!
    19 outages, 253 min downtime on 19th.
    8, 79, 20th.
    4, 41, 21st.
    4, 38, 22nd.
    3, 31, 23rd.
    16, 155, 24th.
    12, 253, today, so far.
    I opened a ticket several days ago, they told me they would look into it.
    Well, I guess they must have been looking very carefully...

    We are in the same situation, I hope he can check it carefully

  • raindog308raindog308 Administrator, Veteran

    @SoftShellWeb

    Thanked by 6su8023k admax sh97 BasToTheMax SoftShellWeb gbzret4d
  • william_zzrwilliam_zzr Member

    My vps has the same problem and I just submitted a ticket

  • william_zzrwilliam_zzr Member

    I found that it was not a network problem, but the host server was overloaded and caused the restart.

  • dedipromodedipromo Member

    @william_zzr said:
    I found that it was not a network problem, but the host server was overloaded and caused the restart.

    Post your top and let's see the steal?

  • senossenos Member

    Also the control panel is often unavailable

    A 50X error occurred
Sorry, the page you are looking for is currently unavailable.
Please try again later.
  • languang666languang666 Member

    The support ticket hasn't been replied to, and I've been waiting for two days.

  • su8023ksu8023k Member

    @languang666 said:
    The support ticket hasn't been replied to, and I've been waiting for two days.

    Too difficult

    Thanked by 1languang666
  • su8023ksu8023k Member

    @senos said:
    Also the control panel is often unavailable

    A 50X error occurred
Sorry, the page you are looking for is currently unavailable.
Please try again later.

    yes

  • zGatozGato Member

    Taiwan fine over here, all of them 20s TCP checks to SSH port (tw2 is not from Softshell, but rest are)

  • astraliensastraliens Member

    it looks like their us nodes are dead, last 7 days servers rebooting without any reason infinitely. During last 2 days average uptime less than 15 minutes.
    support did not reply anything for 24+ hours. seems they are finished..

  • su8023ksu8023k Member

    @astraliens said:
    it looks like their us nodes are dead, last 7 days servers rebooting without any reason infinitely. During last 2 days average uptime less than 15 minutes.
    support did not reply anything for 24+ hours. seems they are finished..

    Yes, they didn't reply to me.

  • raindog308raindog308 Administrator, Veteran

    @raindog308 said: @SoftShellWeb

    Dude, you've been on LET since I tagged you.

    Thanked by 2barbaros admax
  • zGatozGato Member

    @raindog308 said:

    @raindog308 said: @SoftShellWeb

    Dude, you've been on LET since I tagged you.

    You tagged him at 5PM (my local time) but last active is 2PM in his profile :/

    Thanked by 1raindog308
  • cosmicmythscosmicmyths Member

    The Virtualizor panel is currently doing the 50x Error as referred to above. I’ve put a ticket in so hopefully one of us hears back soon.

  • Petey_LongPetey_Long Barred

    @zGato said:

    @raindog308 said:

    @raindog308 said: @SoftShellWeb

    Dude, you've been on LET since I tagged you.

    You tagged him at 5PM (my local time) but last active is 2PM in his profile :/

    Put the pitchforks and torches on standby.

    Thanked by 2raindog308 SoftShellWeb
  • SoftShellWebSoftShellWeb Member, Patron Provider

    Hello, we are aware of the situation and are working to resolve it as soon as possible.

    The panel is back online :)

    Thanked by 1cosmicmyths
  • brueggusbrueggus Member, IPv6 Advocate

    @SoftShellWeb said: Hello, we are aware of the situation and are working to resolve it as soon as possible.

    What do you mean by "as soon as possible"? This is going on for three weeks which should be plenty of time to get it sorted.

  • cndashucndashu Member

    Problems began on March 19. It lasted for 8 days

  • kebynkebyn Member

    Taiwan ipv4 network is abnormal and completely unusable, and I can't even connect to the default 8.8.8.8 dns server.
    I can only fall back to ipv6 now

  • zedzed Member

    @kebyn said: I can only fall back to ipv6 now

    YES IPV6 TO THE RESCUE WHAT NOW HATERS

    Thanked by 1jnd
  • razorbladerazorblade Member

    Down again. Ticket raised 2 days ago but no resolution yet.

  • su8023ksu8023k Member

    @razorblade said:
    Down again. Ticket raised 2 days ago but no resolution yet.

    yes，me to. i want fight boss.

  • razorbladerazorblade Member

    @su8023k said:

    @razorblade said:
    Down again. Ticket raised 2 days ago but no resolution yet.

    yes，me to. i want fight boss.

    Both my San Jose nodes are down.

  • zhang453559787zhang453559787 Member

    yes，me to. i want fight boss,i will lost my webdate

  • su8023ksu8023k Member

    @razorblade said:

    @su8023k said:

    @razorblade said:
    Down again. Ticket raised 2 days ago but no resolution yet.

    yes，me to. i want fight boss.

    Both my San Jose nodes are down.

    I'm not even willing to buy two at his place.

  • su8023ksu8023k Member

    @zhang453559787 said:
    yes，me to. i want fight boss,i will lost my webdate

    :D fight

  • LeviLevi Member

    Wtf is going with mjjs recently?! Does hostloc gone offline?

    Thanked by 1oloke
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