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Mine still on 10 Mbps. Is the upgrade for new purchase only?
yes I raised a ticket and they won't upgrade it.
No, the upgrade is for everyone! I've just reached out to our technical team. They suggest the easiest way is to request a refund and purchase again, where you'd get 100M for all VPS. Let me know if you have any other questions and thank you for supporting us!
Hi, I've just reached out to our technical team. They suggest the easiest way is to request a refund and purchase again. Let me know if you have any other questions and thank you for supporting us!
The purchase options are
Network Speed: 100M
The invoice is
Network Speed: 20M
This kind of low-level mistake is ridiculous.
Hi, no it's not intentional, you must have purchased our VPS after our 1st update, which increased the speed to 20M. The technical team suggests that the easiest way is to request a refund and purchase again, where you should see 100M on all of the VPS. Let me know if you have any other questions and thank you for supporting us!
What about to recreate the VPS with new update?
This is obviously intentional！ Because this is my first time buying a product and the configuration options are obviously inconsistent with the invoice description!
And your customer service is obviously playing dumb and answering irrelevant questions. Here is its response to this incident...
@martin_raksmart
If this was not intentional, please explain how you could launch this product plan in such a hurry without verifying whether the product descriptions matched those on the invoices. Isn't this a basic error? If you do not pay attention to such fundamental mistakes in your finances, I do not believe you will have any reliable responsibility or obligation toward consumers.
-5M????
That's funny
Hi Toby,
First of all, I'd like to apologize for the confusion. We haven't received similar complaints at the moment. As I mentioned, this might happened between our 1st and 2nd updates which messed up the invoice system. I've reached out to our customer service regarding this issue but I'll let you know as soon as I hear back from them.
Rest assured, our VPS are upgraded to 100M and the upgrade is eligible for all users. We ensure you will get 100M for the price listed.
Martin
not anymore! Now we are up to 100M
Hi! I'm with you that it might seem a little bit tedious
, but I was told the refund and re-purchase process would technically be the most efficient way to get your 100M VPS up online..
But we hear you and we'll try to integrate the scalable feature in future updates.
Martin
Ignore Host: Yes.
When will it be able to allocate available IPv6 addresses? After all, it will be 2025.
What about Japan and Hk ？
When will expand to more locations in Asia such as Singapore, HK ...?
They already have, check the website.
Now, the offers look more attractive. I bought it to try, so far I am satisfied! Thank you
@martin_raksmart By any chance do you guys support IPv6 BYOP/BGP sessions on this VPS line?
What time does this event end?
Unfortunately negative at the moment
but we'll add this to our future to-dos
There's no fixed time currently but expect the promo to end anytime this month/early next month.
Looking forward to HK
Do these plans support rDNS (PTR)? Is SMTP port blocked? I want to use it to host my personal email (only me), so I don't need a VPS with high network speed or fast SSD, just need maximum uptime and stability.
---------------------------------- nws.sh ---------------------------------
A simple script to bench network performance using speedtest-cli
Version : v2025.02.28
Global Speedtest : wget -qO- nws.sh | bash
Region Speedtest : wget -qO- nws.sh | bash -s -- -r
Basic System Info
CPU Model : Intel(R) Xeon(R) CPU E5-2697 v2 @ 2.70GHz
CPU Cores : 2 @ 2699.998 MHz
CPU Cache : 30720 KB
AES-NI : ✔ Enabled
VM-x/AMD-V : ✔ Enabled
Total Disk : 34.4 GB (20.2 GB Used)
Total RAM : 1.4 GB (483.6 MB Used)
Total Swap : 1024.0 MB (519.8 MB Used)
System uptime : 9 days, 8 hour 37 min
Load average : 0.12, 0.25, 0.18
OS : Debian GNU/Linux 11
Arch : x86_64 (64 Bit)
Kernel : 6.8.7-x64v2-xanmod1
Virtualization : KVM
TCP Control : bbr
Basic Network Info
Primary Network : IPv4
IPv6 Access : ❌ Offline
IPv4 Access : ✔ Online
ISP : PEG TECH INC
ASN : AS398478 PEG TECH INC
Host : PEG-HK
Location : Hong Kong, Kowloon-, Hong Kong
Speedtest.net (Region: ASIA)
Location Latency Loss DL Speed UP Speed Server
ISP: Peg Tech
Nearest 1.89 ms N/A 4.82 Mbps 4.72 Mbps STC - Hong Kong
Tokyo, JP 85.16 ms N/A 4.75 Mbps 4.65 Mbps GSL Networks - Tokyo
Tapei, TW 47.25 ms N/A 5.10 Mbps 4.77 Mbps Chunghwa Mobile - Taipei
China Telecom FAILED
China Unicom 126.82 ms 0.0% 4.84 Mbps 4.66 Mbps China Unicom 5G - Shanghai
China Mobile FAILED
Hong Kong, CN FAILED
Ho Chi Minh, VN 35.21 ms 0.0% 4.83 Mbps 4.72 Mbps VNPT-NET - Ho Chi Minh
Hanoi, VN 42.60 ms 0.0% 4.71 Mbps 4.72 Mbps FPT Telecom - Ha Noi
Bangkok, TH 46.21 ms 0.0% 4.83 Mbps 4.73 Mbps 3BB - Bangkok
Manila, PH 49.55 ms N/A 4.77 Mbps 4.72 Mbps PLDT - Manila
Singapore, SG 31.20 ms 0.0% 4.98 Mbps 4.73 Mbps MyRepublic Singapore - Singapore
Singapore, SG 38.04 ms N/A 4.77 Mbps 4.73 Mbps StarHub Ltd - Singapore
Jakarta, ID FAILED
Surabaya, ID 60.39 ms 0.0% 4.73 Mbps 4.73 Mbps PT. Telekomunikasi Indonesia - Surabaya
Kuala Lum, MY 43.11 ms N/A 4.75 Mbps 4.74 Mbps Telekom Malaysia Berhad - Kuala Lumpur
Mumbai, IN 108.99 ms 0.0% 4.76 Mbps 4.73 Mbps Tata Play Fiber - Mumbai
Chennai, IN 80.17 ms 0.0% 4.86 Mbps 4.71 Mbps Jio - Chennai
Bangalore, IN 67.61 ms 0.0% 4.77 Mbps 4.73 Mbps Bharti Airtel Ltd - Bangalore
Karachi, PK 205.54 ms 0.0% 5.28 Mbps 4.67 Mbps JAZZ - Karachi
Islamabad, PK FAILED
Kathmandu, NP 101.73 ms 0.0% 4.93 Mbps 4.70 Mbps Ncell - Kathmandu
Colombo, SL 79.43 ms 0.0% 4.85 Mbps 4.72 Mbps Sri Lanka Telecom PLC - Colombo
Dhaka, BD 87.27 ms 0.0% 4.76 Mbps 4.71 Mbps AmberIT Ltd - Dhaka
I can't understand why their company's 5MB has always been a selling point.
okok we get it:( Now that we fixed the bandwidth, is there anything else you'd suggest regarding our VPS?
@martin_raksmart sent you a dm!