Question about MXROUTE (Rate Limit Question)

komdragon

@jar said: It’s the best I’ve encountered and I know that isn’t worth much coming from me. But given that we have control of the inbound servers, we don’t have to filter as hard as relay only services have to so false positives are extremely few.

For spam email, we do receive every single email that is sent, right? In the Spam folder? Or do some emails not get delivered at all? (I mean receiving email, not sending).

jar

@komdsfojn said:

@jar said: It’s the best I’ve encountered and I know that isn’t worth much coming from me. But given that we have control of the inbound servers, we don’t have to filter as hard as relay only services have to so false positives are extremely few.

For spam email, we do receive every single email that is sent, right? In the Spam folder? Or do some emails not get delivered at all? (I mean receiving email, not sending).

While you have more control over your spam filters with us than with many other mail providers, no we do not allow anyone to adjust any setting that guarantees them to receive 100% of email addressed to them. I’ve witnessed the result of allowing that behavior and it isn’t compatible with shared mail servers long term and at scale. Anyone who desires that needs to run their own mail server. I was able to organically learn why no serious mail provider allows this and it’s not reasonably overcome.

dhmo

I got it.
Thanks you

cochon

@itachikonoha said:

@dhmo said:
Thanks for answering.

Is my understanding Correct?

1. I can send marketing or mailing lists (e.g. product update) if our customer clicked "please send me marketing emails!" and clicked "YES" of verification email. (so double opt in)
2. so I can separate address for each usage, but I can NOT create multiple address for single usage.
3. I see. I'll add some “security” to my login/register/password reset e.g. forms, to do my best.

Thanks you.

Many times I opted for newsletter but what I got was too frequent spam. So I had to report it. You should be careful on this.

And an additional problem with opted in marketing, as opposed to news or hobby info newsletters, is that they're difficult to differentiate in some people's memory from genuine spam, so many will pull the spam report trigger once bored even if the sender isn't really at fault.

ralf

@jar said:

@dhmo said:
Thanks, but My concern are few.

1. Is my usage (verification, marketing, product update, newsletter e.g.) allowed as long as I am only sending to those who accept it
2. Is there are other limit exist? other than per hour limit.
   Or only these limits exist: 400 emails sent per hour per address & and 100 emails can sent to single address per hour, and following this two limits are all?
3. I have concern that: If someone attempt register to our website with fake email address, would MXRoute consider I'm attempting spamming to random addresses?
4. Is their spam-filter for outgoing email are great? (also I may send emails with non-english languages. )

1. All but marketing, and mailing lists need to be double opt in.

2. Don’t create additional email accounts solely to increase sending limit, but each different function can have its own email and that’s fine. One for newsletter, one for password reset, that’s all fine.

3. They will do that. If it’s obvious that you’re doing nothing to combat it even a little, and it gets out of hand, I may have to ask more from you. But for the most part I consider me mitigating that to be one of our features.

4. It’s the best I’ve encountered and I know that isn’t worth much coming from me. But given that we have control of the inbound servers, we don’t have to filter as hard as relay only services have to so false positives are extremely few.

Just thought I should point out that your answer for 1 can be misinterpreted if not read alongside the specific question.

Depending on how you view the Oxford comma, it could be read as "marketing and mailing lists need double opt in, but everything else is fine without". The wording on the website is much clearer:

Do you allow marketing emails?
No and please go away.

https://mxroutedocs.com/presales/marketing/

cainyxues

@ralf said:
Do you allow marketing emails?
No and please go away.

I dunno why but I started laughing when I read this [Imagining a person saying that ]

kevinds

@itachikonoha said:
Many times I opted for newsletter but what I got was too frequent spam. So I had to report it. You should be careful on this.

Or in some way forced to opt-in.. 'In order to use/try our service you must subscribe to our "newsletter".'

dhmo

@kevinds said:

@itachikonoha said:
Many times I opted for newsletter but what I got was too frequent spam. So I had to report it. You should be careful on this.

Or in some way forced to opt-in.. 'In order to use/try our service you must subscribe to our "newsletter".'

Yes many provider do it.

But I will make it configurable in registrartion & account settings.
And there is no “popup” to prevent disabling, so uncheck the box & click save...that's it.

...also my new understanding:
1. MXROUTE allows to used as transactional email sender.
2. I can NOT create mutiple address for bypass the rate limit.
3. I can separate mailaddress by usage .e.g. registration, login notification, password-reset.
4. Marketing Emails, Newsletter etc are prohibited even double opt in.
( I don't know the difference between "mailing list" e.g. and "marketing", Many provider adverting their new service to customers via email but is that considered "marketing"? )

danblaze

@dhmo said:

@kevinds said:

@itachikonoha said:
Many times I opted for newsletter but what I got was too frequent spam. So I had to report it. You should be careful on this.

Or in some way forced to opt-in.. 'In order to use/try our service you must subscribe to our "newsletter".'

Yes many provider do it.

But I will make it configurable in registrartion & account settings.
And there is no “popup” to prevent disabling, so uncheck the box & click save...that's it.

...also my new understanding:
1. MXROUTE allows to used as transactional email sender.
2. I can NOT create mutiple address for bypass the rate limit.
3. I can separate mailaddress by usage .e.g. registration, login notification, password-reset.
4. Marketing Emails, Newsletter etc are prohibited even double opt in.
( I don't know the difference between "mailing list" e.g. and "marketing", Many provider adverting their new service to customers via email but is that considered "marketing"? )

The biggest difference between marketing emails and transactional emails—

In my opinion, lies in the distinction between active and passive communication.

Marketing emails are something you actively send to customers (or potential customers).

Transactional emails, on the other hand, are things users have to receive via email.

For example, registration verification codes, bill notifications, VPS installation information, and so on.

These are things the customer needs to know. Customers clearly understand, “Hey, this is for me, it makes sense, and I don’t think this would be considered spam.”

Conversely, anything that doesn’t fall into this category can be classified as marketing emails. Even if the content is valuable, customers don’t feel they must receive such emails.