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Question about MXROUTE (Rate Limit Question)
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Question about MXROUTE (Rate Limit Question)

dhmodhmo Member

Hello! I'm back!

I'll need to send transactional emails, and I am considering use MXROUTE.
As I checked their pricing & policy, I can send 400 emails per address per hours. (depends on PLAN)
Which means 288,000 emails a month (3,456,000/emails/yr) are allowed to send, right?

However My friend say "$30/3yr plan won't allow you to send 288,000 emails" is he correct?

Of course, I won't send emails to random address, I'll only send to registered users and who are gonna register.

Of course, I won't abuse, just used to send emails like:
- email verification, password reset, login notification
- product update to everyone in mailing list (can stop by user)
- other emails like, news, blog, marketing about us, to everyone in mailing list (can stop by user)

I am sorry for asking here.

I can't open support-ticket without log-in, I can't create account without buying product, and Their community is closed.

Thanks! Also Everyone! Happy New Year! ( I know I am too late for say this lmao )

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Comments

  • MannDudeMannDude Patron Provider, Veteran

    You can tag @jar as he'll be able to give you a definite answer.

    Thanked by 1dhmo
  • cainyxuescainyxues Member
    edited January 19

    imo you can send it if you follow the rules jar set and also make sure that the people whom you send accepted to be sent email to, as in case for all promotions, marketing etc and for transaction emails yaa that's supported but everything is to be done under the rate limit said . [That's what I know for now & jar can correct me if I am wrong somewhere]

  • dhmodhmo Member
    edited January 19

    Thanks, but My concern are few.

    1. Is my usage (verification, marketing, product update, newsletter e.g.) allowed as long as I am only sending to those who accept it
    2. Is there are other limit exist? other than per hour limit.
      Or only these limits exist: 400 emails sent per hour per address & and 100 emails can sent to single address per hour, and following this two limits are all?
    3. I have concern that: If someone attempt register to our website with fake email address, would MXRoute consider I'm attempting spamming to random addresses?
    4. Is their spam-filter for outgoing email are great? (also I may send emails with non-english languages. )
  • cainyxuescainyxues Member
    edited January 19

    @dhmo said:
    Thanks, but My concern are few.

    1. Is my usage (verification, marketing, product update, newsletter e.g.) allowed as long as I am only sending to those who accept it
    2. Is there are other limit exist? other than per hour limit.
      Or only these limits exist: 400 emails sent per hour per address & and 100 emails can sent to single address per hour, and following this two limits are all?
    3. I have concern that: If someone attempt register to our website with fake email address, would MXRoute consider I'm attempting spamming to random addresses?
    4. Is their spam-filter for outgoing email are great? (also I may send emails with non-english languages. )

    I think jar will be the best to answer all of them still based on my knowledge-

    1) yup 👍

    2) No, each address has 400/hour limit but if you try to have multiple addresses to bypass the limits then it's considered spamming.

    3) Just have a tick button on a yes no button at sign up that they accept transaction emails [the customers] then there might be no issues. Since you are only sending transaction emails they wouldn't be consistent spamming. [If Legit]

    4) Dunno about this 🙂

  • You can't use MXRoute for newsletter. :smile:

  • I don’t have much experience, but I do have some to share.

    A few days ago, one of my sending domains brought in a significant number of customers—about 200-300 emails within an hour. This triggered a restriction.

    I submitted a support ticket to Jar, and not long after, Jar responded quite quickly. He apologized, explaining that they had recently been dealing with a severe spam issue, and I was flagged as high risk, which led to the suspension. However, after the ticket, Jar promptly restored my access and provided guidance on how to reduce the risk on my end.

    I’m not saying MXroute is perfect, but I’ve been using their service for about two years now, and it’s been quite reliable for the most part. As you can see, Jar’s support is also very commendable.

    At this price point, it seems like a pretty high-quality product that you can get.

  • Sendgrid, mailcheap, smtp2go, aws ses,...

  • dhmodhmo Member
    edited January 19

    @gbzret4d said:
    Sendgrid, mailcheap, smtp2go, aws ses,...

    This thread is QUESTION about MXROUTE.
    I have NOT asking for alternatives or SMTP providers.

    Please follow this thread's intention, thanks you for understanding

  • dhmodhmo Member

    @COLBYLICIOUS said:
    You can't use MXRoute for newsletter. :smile:

    Even I am only sending to peoples accepted to receiving it?

  • allthemtingsallthemtings Member, Megathread Squad

    @dhmo said:

    @COLBYLICIOUS said:
    You can't use MXRoute for newsletter. :smile:

    Even I am only sending to peoples accepted to receiving it?

    Can’t be used for marketing afaik

  • ErisaErisa Member

    Marketing is a no-go: https://mxroutedocs.com/presales/marketing/

    Other transactional is probably fine if not spammy. Pretty sure the limit doesn't change by plan but jar can confirm.

    Thanked by 1ralf
  • @dhmo said:

    @gbzret4d said:
    Sendgrid, mailcheap, smtp2go, aws ses,...

    This thread is QUESTION about MXROUTE.
    I have NOT asking for alternatives or SMTP providers.

    Please follow this thread's intention, thanks you for understanding

    Your question was already answered, it's not allowed to send marketing emails so I provided some alternatives.

  • @dhmo said:

    @gbzret4d said:
    Sendgrid, mailcheap, smtp2go, aws ses,...

    This thread is QUESTION about MXROUTE.
    I have NOT asking for alternatives or SMTP providers.

    Please follow this thread's intention, thanks you for understanding

    And maybe you read the already provided answers carefully, more than once someone told you that it's not allowed. It won't get allowed if you ask multiple times again

  • Transactional mail is never constant, your use model would have to assume a peak of 400 an hour which is not how you've phrased the question. The question implies you're looking to saturate the usage over time.

  • What happens if you reach to 400 emails per hour? Does it get rate limited and outgoing emails just get discarded or queued till you get new allowance?

  • LeviLevi Member

    @barbaros said: What happens if you reach to 400 emails per hour? Does it get rate limited and outgoing emails just get discarded or queued till you get new allowance?

    Messages denied. No queue. That would be stupid and allowed spammers to abuse.

    Thanked by 1barbaros
  • @Levi said:

    @barbaros said: What happens if you reach to 400 emails per hour? Does it get rate limited and outgoing emails just get discarded or queued till you get new allowance?

    Messages denied. No queue. That would be stupid and allowed spammers to abuse.

    Fair point, thank you for the explanation

  • COLBYLICIOUSCOLBYLICIOUS Member
    edited January 19

    For transactional emails like sending an reset password link or confirm account email or anything else is alright, but no marketing!

    By the way I would use an outbound service like Amazon SES, it's crazy cheap.

  • dhmodhmo Member

    Thanks for answering.

    It looks like MXROUTE also not my solution. (for now)
    Maybe I'll check AWS SES but I have no experience with AWS.
    Or with our usage self-hosted can be enough.

    well....thanks.

    If mxroute's staff reading this post, and if actual answer is different, please post it on this thread. I'm still reading and considering what service to use.

    again, thanks.

  • LeviLevi Member

    @COLBYLICIOUS said: it's crazy cheap.

    Do not jinx it!

  • dhmodhmo Member

    @COLBYLICIOUS said:
    For transactional emails like sending an reset password link or confirm account email or anything else is alright, but no marketing!

    By the way I would use an outbound service like Amazon SES, it's crazy cheap.

    ¢10 per 1k as I remember.... right

  • @dhmo said:

    @COLBYLICIOUS said:
    For transactional emails like sending an reset password link or confirm account email or anything else is alright, but no marketing!

    By the way I would use an outbound service like Amazon SES, it's crazy cheap.

    ¢10 per 1k as I remember.... right

    Please keep it to the topic. You asked about mxroute not about alternatives

  • dhmodhmo Member
    edited January 19

    ¢10 per 1k as I remember.... right

    Please keep it to the topic. You asked about mxroute not about alternatives

    lol. 🤣🤣 well I'm op of this thread xd.

  • @dhmo said:

    ¢10 per 1k as I remember.... right

    Please keep it to the topic. You asked about mxroute not about alternatives

    lol. 🤣🤣 well I'm op of this thread xd.

    I know that, that's why I wrote "you" instead of "op"

    Thanked by 1M66B
  • @dhmo said:

    ¢10 per 1k as I remember.... right

    Please keep it to the topic. You asked about mxroute not about alternatives

    lol. 🤣🤣 well I'm op of this thread xd.

    I think YOU are AH of this thread.

    Thanked by 3COLBYLICIOUS sanvit tjn
  • @dhmo said:

    @COLBYLICIOUS said:
    For transactional emails like sending an reset password link or confirm account email or anything else is alright, but no marketing!

    By the way I would use an outbound service like Amazon SES, it's crazy cheap.

    ¢10 per 1k as I remember.... right

    "You pay $0.10 for every 1,000 emails you send or receive."

    Source: https://aws.amazon.com/ses/pricing/

  • jarjar Patron Provider, Top Host, Veteran

    @dhmo said:
    Thanks, but My concern are few.

    1. Is my usage (verification, marketing, product update, newsletter e.g.) allowed as long as I am only sending to those who accept it
    2. Is there are other limit exist? other than per hour limit.
      Or only these limits exist: 400 emails sent per hour per address & and 100 emails can sent to single address per hour, and following this two limits are all?
    3. I have concern that: If someone attempt register to our website with fake email address, would MXRoute consider I'm attempting spamming to random addresses?
    4. Is their spam-filter for outgoing email are great? (also I may send emails with non-english languages. )
    1. All but marketing, and mailing lists need to be double opt in.

    2. Don’t create additional email accounts solely to increase sending limit, but each different function can have its own email and that’s fine. One for newsletter, one for password reset, that’s all fine.

    3. They will do that. If it’s obvious that you’re doing nothing to combat it even a little, and it gets out of hand, I may have to ask more from you. But for the most part I consider me mitigating that to be one of our features.

    4. It’s the best I’ve encountered and I know that isn’t worth much coming from me. But given that we have control of the inbound servers, we don’t have to filter as hard as relay only services have to so false positives are extremely few.

    Thanked by 2cainyxues dhmo
  • dhmodhmo Member
    edited January 20

    Thanks for answering.

    Is my understanding Correct?

    1. I can send marketing or mailing lists (e.g. product update) if our customer clicked "please send me marketing emails!" and clicked "YES" of verification email. (so double opt in)
    2. so I can separate address for each usage, but I can NOT create multiple address for single usage.
    3. I see. I'll add some “security” to my login/register/password reset e.g. forms, to do my best.

    Thanks you.

  • @dhmo said:
    Thanks for answering.

    Is my understanding Correct?

    1. I can send marketing or mailing lists (e.g. product update) if our customer clicked "please send me marketing emails!" and clicked "YES" of verification email. (so double opt in)
    2. so I can separate address for each usage, but I can NOT create multiple address for single usage.
    3. I see. I'll add some “security” to my login/register/password reset e.g. forms, to do my best.

    Thanks you.

    Many times I opted for newsletter but what I got was too frequent spam. So I had to report it. You should be careful on this.

  • jarjar Patron Provider, Top Host, Veteran

    @dhmo said:
    Thanks for answering.

    Is my understanding Correct?

    1. I can send marketing or mailing lists (e.g. product update) if our customer clicked "please send me marketing emails!" and clicked "YES" of verification email. (so double opt in)
    2. so I can separate address for each usage, but I can NOT create multiple address for single usage.
    3. I see. I'll add some “security” to my login/register/password reset e.g. forms, to do my best.

    Thanks you.

    Everything but marketing. No marketing email at all.

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