[Best Deals] | 9.99$/yr VPS | 20.99$/yr 4vCPU/8GB RAM/50GB | Dedicated Servers | Pre Black Friday

cmeerw

@Chunkserve said:

@tfgp99 said:
@Chunkserve
Unfortunately, after a month with a ticket opened, my IPv6 rDNS it is still not configured.
Every time that i need my ticket to be replied, i need to ping to check it out.
I've realized that you have been a bit inactive, but can you handle this with some urgency?

I really like this host, but i'm starting to get disappointed due to lack of support.

Hi, please DM me your ticket ID. As I remember, I was handling couple of IPv6 RDNS tickets, informing, thst it’s not possible on the current subnet. Recently, we announced another prefix, and we will be able to do it! - thst is the cause of the delay. There is no situation, where we didn’t reply for such time

Oh, so IPv6 RDNS is possible now? Guess I have to ping on my ticket... (edit: ticket JCC-755030 updated)

tfgp99

@tfgp99 said:

@Chunkserve said:

@tfgp99 said:
@Chunkserve
Unfortunately, after a month with a ticket opened, my IPv6 rDNS it is still not configured.
Every time that i need my ticket to be replied, i need to ping to check it out.
I've realized that you have been a bit inactive, but can you handle this with some urgency?

I really like this host, but i'm starting to get disappointed due to lack of support.

Hi, please DM me your ticket ID. As I remember, I was handling couple of IPv6 RDNS tickets, informing, thst it’s not possible on the current subnet. Recently, we announced another prefix, and we will be able to do it! - thst is the cause of the delay. There is no situation, where we didn’t reply for such time

DM'd it even before the post. For now, it is just a question to assign the new subnet.

INA-254320

Well, quick update.
It is still on @Chunkserve side to reply. My ticket haven't been touched from him since November 30th. Please, help the customers

finnlin

Out of Stock?? Will there be more in stock

truemagic

So far I feel the best deal I've got is from @Chunkserve

hunterzuo

server is online in the control panel,but routes test shows unreachable
when it will be online?

tfgp99

@hunterzuo said:
server is online in the control panel,but routes test shows unreachable
when it will be online?

My server is reachable, Both v4 and v6.

@tfgp99 said:

@tfgp99 said:

@Chunkserve said:

@tfgp99 said:
@Chunkserve
Unfortunately, after a month with a ticket opened, my IPv6 rDNS it is still not configured.
Every time that i need my ticket to be replied, i need to ping to check it out.
I've realized that you have been a bit inactive, but can you handle this with some urgency?

I really like this host, but i'm starting to get disappointed due to lack of support.

Hi, please DM me your ticket ID. As I remember, I was handling couple of IPv6 RDNS tickets, informing, thst it’s not possible on the current subnet. Recently, we announced another prefix, and we will be able to do it! - thst is the cause of the delay. There is no situation, where we didn’t reply for such time

DM'd it even before the post. For now, it is just a question to assign the new subnet.

INA-254320

Well, quick update.
It is still on @Chunkserve side to reply. My ticket haven't been touched from him since November 30th. Please, help the customers

Regarding this, subnet changed, no rDNS yet.

Jaime

Will there be a restock soon? I'd love to purchase this!

miro_

Invoice #730
Order Number # 7498928237
Additional 1GB RAM thanks.

holyslashz

Restock ?

bmgpre

Restock?

Arisu

@Chunkserve Pls help me with this ticket #AAU-127381

codelock

@Chunkserve do you allow transfers ?

tfgp99

@tfgp99 said:

@hunterzuo said:
server is online in the control panel,but routes test shows unreachable
when it will be online?

My server is reachable, Both v4 and v6.

@tfgp99 said:

@tfgp99 said:

@Chunkserve said:

@tfgp99 said:
@Chunkserve
Unfortunately, after a month with a ticket opened, my IPv6 rDNS it is still not configured.
Every time that i need my ticket to be replied, i need to ping to check it out.
I've realized that you have been a bit inactive, but can you handle this with some urgency?

I really like this host, but i'm starting to get disappointed due to lack of support.

Hi, please DM me your ticket ID. As I remember, I was handling couple of IPv6 RDNS tickets, informing, thst it’s not possible on the current subnet. Recently, we announced another prefix, and we will be able to do it! - thst is the cause of the delay. There is no situation, where we didn’t reply for such time

DM'd it even before the post. For now, it is just a question to assign the new subnet.

INA-254320

Well, quick update.
It is still on @Chunkserve side to reply. My ticket haven't been touched from him since November 30th. Please, help the customers

Regarding this, subnet changed, no rDNS yet.

Still on the same state, no rDNS yet.

Chunkserve

@tfgp99 said: Still on the same state, no rDNS yet.

Hi!
I would kindly ask you to give us some time. As I mentioned earlier, we were waiting for the new subnet. Some things aren't asap. I know that you want to do it urgently, but not everything is possible. After the DNS servers will be delegated on the provider side; I'll update your records.

tfgp99

@Chunkserve said:

@tfgp99 said: Still on the same state, no rDNS yet.

Hi!
I would kindly ask you to give us some time. As I mentioned earlier, we were waiting for the new subnet. Some things aren't asap. I know that you want to do it urgently, but not everything is possible. After the DNS servers will be delegated on the provider side; I'll update your records.

No worries, the thing is, the new subnet is assigned
I will need to expect another subnet again?

Chunkserve

@tfgp99 said: No worries, the thing is, the new subnet is assigned

I will need to expect another subnet again?

No I just need to get my DNS servers assigned by provider That's at the moment cause of delay. I would like to do it for you now, but that is the cause

tfgp99

@Chunkserve said:

@tfgp99 said: No worries, the thing is, the new subnet is assigned

I will need to expect another subnet again?

No I just need to get my DNS servers assigned by provider That's at the moment cause of delay. I would like to do it for you now, but that is the cause

Many thanks for letting us know!
Keep us updated!

Toonces

Because I let my RackNerd account expire (it was accidental, I swear) I'm in search of a new host.

What are the odds of getting the https://billing.chunkserve.com/index.php?rp=/store/let-vm-special/xeon-yearly-deal-3-at-let deal? If I say "Please!"

truemagic

@Chunkserve I have created a ticket can you please have a look if it's possible? 🙏🏻

bmgpre

When restock?

miro_

Please check my Ticket as possible #IOS-032441

bigfz

I paid for several days, but the vps has not been activated. Now I am asking for a refund, and then I am dragging my feet. I reply to the ticket every 24 hours, but no refund.
Invoice #730
Please refund as soon as possible, I didn't get your vps, so complete the refund as soon as possible, otherwise I will have a paypal dispute

bigfz

If the people behind you want to buy, please be careful. The response to the work order is super slow. It feels like a one-person team. If the vps fails, it will definitely not be handled in time.

tototo

@bigfz said:
I reply to the ticket every 24 hours

Essentially, since tickets are processed in order from oldest to newest, every time you reply, your ticket will likely be moved to the back of the queue...

bigfz

bigfz

This is their work efficiency. I don’t want to say anything. Just give me a refund.

Chunkserve

@bigfz said:
This is their work efficiency. I don’t want to say anything. Just give me a refund.

Hi! Yesterday, my colegue issued a refund. You should get the money asap.

I am deeply sorry about 24h wait time. VPS was created around the time I replied, but I forgot to add VPS UUID to the WHMCS product. I totally know your side, so there is no issue with the refund!

bigfz

@Chunkserve said:

@bigfz said:
This is their work efficiency. I don’t want to say anything. Just give me a refund.

Hi! Yesterday, my colegue issued a refund. You should get the money asap.

I am deeply sorry about 24h wait time. VPS was created around the time I replied, but I forgot to add VPS UUID to the WHMCS product. I totally know your side, so there is no issue with the refund!

So far there has been no refund, otherwise I wouldn’t be posting here.

Chunkserve

@bigfz said: So far there has been no refund, otherwise I wouldn’t be posting here.

We issued it. We're using mollie as the gateway (that is also communicating with PayPal). The current status of the request on the gateway side is "processing". From our side, everything is done, and you should receive the money really soon. There's no need to create 5 tickets with the same message.

@bigfz said: If the people behind you want to buy, please be careful. The response to the work order is super slow. It feels like a one-person team. If the vps fails, it will definitely not be handled in time.

Again, I totally know your side and POV. I know, that you waited 24hours, and I'm deeply sorry about that. Please, can you just not assume how the entire operation works, based on just delay, that I'm sorry for? There's couple of people working with us, and we're now in process of getting another person for support team!

I'm again deeply sorry for that and hope everything will be good! If mollie does not process the refund in the upcomming hours, I'll cancel it and do it directly via PP!

szymonp

@bigfz said:
If the people behind you want to buy, please be careful. The response to the work order is super slow. It feels like a one-person team. If the vps fails, it will definitely not be handled in time.

MJJ's not knowing how tickets work part 718